Goodyear Auto Service Centers

This place is a joke. Took an hour for an oil change with an appointment for 7 am. We were the first ones there. They asked me for information three times. And when we picked it up it took 15 minutes to pay. The guy didn’t know how to use the computer. That is okay, but then at least say something. To the waiting people. Like. Sorry for the wait? Needless to say we will not be back.

I made my first visit to a Goodyear Auto Service Center and I’m afraid it will be my last visit.
I made an appointment online for 4:30 to get an oil change. I arrived on time and walked to the front desk and informed the young man that I was there for an appointment. He took my keys and told me to be back by 5:30. I left the premises and returned at exactly 5:30 only to find out that my car had yet to be serviced.
I made the appointment because I don’t have much free time to wait. To say I was angry is putting it mildly. I didn’t receive my car until 5:55. That’s almost an hour and a half for a simple oil change.
To make matters worse, the service guy, his name escapes me, informed me that I needed a new cabin filter. I replaced that cabin filter two weeks ago. So not only was this person lying to me, they were trying to bilk me of my hard earned money.
That’s why I will no longer return to any Goodyear Auto Service Center.
To paraphrase Jerry Seinfeld, «Goodyear knows how to make an appointment, they don’t know how to KEEP an appointment.»
Avoid this place. There’s so many better options available to you!

Very friendly and helpful staff. I came in last week because my car was making a noise. It turned out the noise was harmless, so they didn’t charge me for the diagnostics. I’ve brought my car here several times. I’m a young woman who knows nothing about cars, but they never talk down to me and I always feel respected. They are thorough workers who don’t miss a thing.