Bay Area Reptiles

Absolutely would not recommend purchasing an animal from Ray, I wish there were some Unilocal reviews about him before I decided to purchase a baby Uromastyx from a Kingsnake classified ad. Bay Area Reptiles offers a «live arrival guarantee» and «5 day health guarantee» that include absolutely nothing. His terms are extremely un business like and possibly illegal. If the animal you receive is DOA you are not entitled to a refund, only store credit that may be used at Ray’s discretion. The buyer is also responsible for shelling out the money for overnight shipping a second time if they choose to purchase a new animal from him. He does not accept Paypal or any other form of payment that offers buyer protection and charges a $ 10 packing fee that is not mentioned anywhere in his ads or on his website.
My baby Uromastyx arrived sick and emaciated with no hot pack. After many attempts to feed and re-​hydrate the Uro, I emailed Bay Area Reptiles on the 5^th day and asked what they offered for their health guarantee as well as sent photos. I was told that this did not look like the lizard they mailed me and to produce photos of the box to prove it was! After a few email exchanges in which I was asked repeatedly to call Ray directly or he would not give me any information, I realized he was giving me the run around. I asked Ray directly if the Uro was captive breed as advertised and if he had been given any treatment for parasites. He refused to answer these questions in writing.
I ended up having to take the Uro to the vet where she confirmed my suspicions that he was treated badly long before I purchased him. He is currently under care but not doing well. I would not recommend purchasing anything alive from Ray Pittzer. He is the kind of reptile re-​seller that people warn you about.