Holloway’s Tire & Auto Service

Holloway’s Tire and Auto Service is SUBSTANDARD BUSINESS with POOR WORKMANSHIP, UNKIND PERSONNEL, and UNSATISFACTORY SERVICING. I highly discourage allowing Holloway’s to service any vehicle.
I took my 2008 Ford Edge to Holloways to have a tire replaced. Holloway’s improperly dismounted the faulty tire and the right front tire causing the tire pressure sensors on both wheels to break. Being a «tire and auto service» company, Holloway’s knew or should have known that all Ford vehicles from 2002-​present have a Tire Pressure Monitoring System with a sensor on each tire. (The sensor measures the pressure and temperature in the tire and transmits this data along with the unique ID of the TPMS to the tire pressure monitor ECU/​receiver.) Nonetheless, Holloway’s replaced both tires and returned to the vehicle to me without checking the sensors or performing a customary standard code check.
After driving the vehicle a few miles, the «tire pressure sensor fault» warning signal lit-​up on the dash. In addition, my car was pulling to the right. I called Holloway’s to inform them of the signal and alignment problems and the owner/​manager was ill-​mannered and harsh. He actually accused me of hitting something to cause the alignment issue.
After another body shop checked the sensors and discovered that 2 of the sensors were damaged, I took my car back to Holloway’s for installation (since they improperly installed them.) Once again, they failed to correctly mount/​dismount the wheels to replace the sensors. Much to my chagrin, I didn’t know that the sensors were faulty until after I traveled 45 miles north of Holloway’s on my way home to VA.
In VA, I took my vehicle to another mechanic for diagnostics and repair. The mechanic found the sensor GLUED to a thin, PLASTIC STRAP that was TIED TO MY WHEEL. There was also glue contamination from «sloppy gluing.» The sensor is supposed to attach (without glue) to a sturdy metal strap that fits around the wheel.
HOLLOWAY’S DEFICIENT WORK AND DAMAGE COST APPROXIMATELY $ 467.00, not including Holloway’s initial charge for the tire replacement.