Victory Smiles

I have never experience a bad visit with a dental office until I visited Victory Smiles. I initially made a call to inquire about the dentist at the Antoine location. I am not very fun of dentist so I wanted them to know how uncomfortable I am sitting in as a patient. I spoke with office manager and she sounded assuring by saying, «she’s employee «for ten years now and herself and family members are treated there. It was a little reassuring but still to soon to completely place trust in them. Soon after going in for x-​rays I decided to let Dr. Lee do the work. However when I came in it was a Dr. Kim. I was not made aware that Dr. Lee was there on certain days. I was then told that there in dentist are rotation and they are all competent to do the work. I explained that I was under the impression the one who consulted with me would be the same to do the work. That was a «no, no «for me but I proceeded to get treated but made that dentist aware HOW much it concerned that they work in such way. I noticed Dr. Kim laughed in my face after placing the laughing gas mask on my face but I didn’t think that much of it at that time. I later thought her laughing was an attempt to belittle me. She filled tooth number 14. She at the time did not tell me any details about this tooth. After that along with five other fillings and an extraction of a wisdom tooth I was under the assumption I would get antibiotics but I was on only given a script for pain pills. I left the office but the very same night I phoned saying the back tooth felt very bad. I hadn’t got the pain meds and local anesthesia had wore off. It was an awful awful pain. The next day I phoned that dentist office and went in Dr. Lee was there. He did X-​rays but said he stated I need to see her since she did the work. Remember I was told earlier that all dentist are competent to treat each patient when Dr. Lee is who saw me initially. Something is not right with this dentist office. Anyways I asked for antibiotics again and was refused. I had too wait to come in to see Dr. Kim — only to hear her say the tooth needed adjusting. I requested that the tooth be taken out but she said it needed adjusting. Okay she adjusted it but the very next day I phoned and explained that tooth is a problem and I am in great pain. I can back in saw her again she said the freaking tooth still needed adjusting. I came back in the following Wednesday and she adjusted it for the third time and I mentioned again the tooth feels bad needs taking out. She then stated that it was a large cavity and a big filling. I told her also I think it’s infected and ask for antibiotics but she gave an excuse. She told me to give it a week if still hurts to come back. I decided to get a second opinion. Please keep in mind of all that time that passed. Once I got to the new dentist (not in network) after the X-​rays and exam I was told I have an infection and need a root canal or extraction. An infection! Started amoxicillin it helped then got worse. Still was looking for dentist in network. Found one then went to them to get tooth pulled but they said tooth was too infected after taking x-​rays. Started meds but came back because tooth in more pain. They said needed to obtain major insurance to do root canal. This past Sunday had to go t the emergency room. Categorized tooth as an abscess. Was prescribed clindamycin and Tylenol 3’s. So enrolled in major insurance and waiting til March 1^st. Pain pain pain but pain have somewhat subsided. It must be said that since 12÷30÷15 up to this current day I have taken over 120 pain pills. If it had been explained about my large cavity/​cavity line — explained how large the feeling would be. If I was told earlier of my options (extraction /​root canals) and prescribed antibiotics I most likely wouldn’t be in this shape I am currently in. In my strong opinion Dr. Kim wanted me to be in pain so that they get a bigger dollar out tooth 14. Dr. Lee passed the buck and Dr. Pham upholds the unprofessional and malice behavior.

First visit, very thorough. Thought I had lost a filling but hadn’t. They didn’t take advantage or charge me a dime. DID blow a tooth for my second visit, got me on immediately with no appointment. Great service, nice people.

I went to the Antoine location and it went better than expected due the area. They were very professional and broke down my procedures to me in English. Thank you so much for your help and I will see you tomorrow for my fillings.

My first experience with Dr. Pham was when I brought my autistic son who was terrified of dentist visits (from another clinic) for a check up. In one visit, Dr. Pham got done more than the other dentist got done over several years! They made my son feel relaxed by putting on his favorite movie on Netflix and didn’t force him to do anything that he wasn’t comfortable with. We experienced the utmost in care from the entire staff! Dr. Pham also took the time to explain the dental procedures my son would require and explained why. At the second check up my son ran to Dr. Pham’s chair and asked for Christmas Mickey. He now doesn’t mind going to visit the dentist!
The second experience I had with Dr. Pham was with myself and my 11 year old daughter. She had to have 4 fillings and 2 teeth extracted. I had to have 1 filling. After both stressing about getting needles in our mouths we were fully impressed when we were coming out of the laughing gas and realized the procedures were already completed! A huge thank you to Dr. Pham for making our dental experience quick, easy and especially pain free!!! We highly recommend Dr. Pham! Don’t waste time going anywhere else!

Mr. Pham and the whole staff were great to my boys. Glad I found this dentist! We would definitely be keeping him as our dentist. If you want a good dentist I would recommend Mr. Pham and his staff.

Wow was I surprised at how bad this place was.
I tried this place after I was sent a card in the mail (I am a new resident to the area). They tried to up sale me on everything. All I wanted was a cleaning. They tried to tell me that I had a cavity (which I did not have — I decided to return to my former dentist about 75 miles away — who confirmed this).
They are over priced for all the services they were trying to «push“on me. They tried using the typical scare tactics of «it will only get worse and cost more in the future».
I would not recommend this place to anyone.

One thing I hate most about life is going to the Dentist! Fortunately for me, my friend recommended me to go visit Dr. Pham and boy was I glad I did. Dr. Pham and his staff were wonderful and friendly. They made me feel right at home — the seats were comfy and as a bonus, you get a personal TV! Not to sound weird, but Dr. Pham had the most delicate touch and was very gentle. Best experience I had with a dentist by far. I would definitly recommend people to go to Dr. Pham.

Getting my teeth cleaned and cavities filled is no picnic, but Dr. Pham and his team make the task easy and bearable. I love having my own personal tv to watch while I’m in the chair getting work done, and the office itself is fantastic! Never going anywhere else for my dentist trips ever again!