Goodyear Auto Service Center

Wonderful … Now after all this. All my passenger Windows will not operate. Gosh I wish I had never ever gone to Goodyear. Will never make this mistake again.

These guys are great. They do their homework, check warranties and really go out of their way to help a customer. Even with a couple of odd situations, they were able to figure it out and work through with me. They stand by their work and warranties. It is hard finding a shop that has this much integrity. You cannot go wrong with the crew at this Goodyear! This is not some silly propaganda post. I am a bonafide customer that used their services for tires, service and brakes. Best group around to deal with! Even checked their pricing with other competitors and found their pricing very reasonable.

I had a great experience with this Goodyear Tire Center. They quoted a fair price, called me to schedule an appointment, were prompt at receiving me and delivered the service as promised… Can’t ask for anything else

very poor experience! Initially sounded all good, tires in stock, had to leave the car overnight due to lots of biz which was o.k. But upon pick up ALL 4 wheels have been scratched by mounting and or aligning the car! Brand new scratches, easily detectable… worst part, they denied they did it… very disappointed… I had the wheels professionally repainted within the last 3 weeks now thanks to GASC they look like crap. I will fight this one! Cannot believe the attitude, denial and the excuses I was told…

This is an interesting experience. The staff is very friendly and pretty professional. But I’m confused by my experience. This is a Goodyear Tire center yet they have almost no tires in stock. Three people with late model vehicles have come in to get tires and all three were told «we have the cheaper version of what you have on your car, but we don’t have the tire in your vehicle in stock — it will take 3 days to get them.» All three customers left.
Correct me if I’m wrong, but if you truly are a tire store and you truly want to sell tires, shouldn’t you have some tires in inventory?

My air-​conditioning went out. Just stopped completely one day. I brought my car in early one Saturday morning and waited for a couple hours while they figured out what was going on. Two hours later, they tell me I need to replace my condenser, the receiver/​dryer assembly, the hoses, plus evac, recharge, labor, taxes, fees, etc… and SURPRISE, it’ll be $ 1,178 (let’s just say $ 1,200)
Baffled, I thought, MAN, I don’t have that kind of money just sitting around. And the worst part, they couldn’t have parts there for a couple of days.
The kind gentleman told me that the parts were ONLY available from Ford and that there aren’t any aftermarket parts available…
I asked him to tell me again what it needed? I wrote it down.
They charged me $ 100 or so for the «diagnostic» fee and sent me on my way.
BTW, they didn’t tell me this would be applied to the $ 1,200 cost… So I assume, out the door, it would have been about $ 1,300
Later that week, I pulled out my hand-​written list. I did a little research and found that the $ 400 parts they wanted me to buy WERE in fact available in aftermarket forms. It is a 2010 Ford Escape, you know… there are a lot of these cars around. The one from TYC with a lifetime warranty (better than Ford’s warranty!) was only about $ 100! So I bought it. I thought… well, I’ll buy all the parts and when I’m ready, I’ll pay someone to install everything…
Two months later, I find myself needing Brakes and go into a place in the Galleria neighborhood called «Hare Repair» off of I-​59, just west of the 610 Loop. I asked the owner, Jim, if he can fix my A/​C using a condenser that I purchased myself… he checks his supplier for the other parts, get a quote, and tells me ABSOLUTELY, and it’ll be $ 290. $ 290!!! Sure, that’s with a condenser he doesn’t need to buy, but follow me here on this… it’s worth it.
I finally have the $ 290 and I call Jim at Hare Repair and he says «come on in! we’ll get you in at the start of your day and it’ll be ready before you have to go home!» so I did…
About 2:30 — 3:00pm or so, Jim calls me and says «you know that condenser you have in the car? the one that the Goodyear guys said had a massive hole in it and it wouldn’t hold the fluid at all?» I said … (gulp). «uh, yeah.»
Jim says «There’s nothing wrong with it! I know you have this brand new part for me to put in, but I don’t know how to do business like that. I won’t replace a part that doesn’t need to be replaced! We put fluid in it, we put dye in the system, we put it on the evac, and left it there for 30 minutes… it’s holding everything just fine! come and get your car»
SOOOO… Basically, Goodyear is either INCOMPETENT, or they were trying to FLEECE me. It was a good story, Goodyear! It was a good story! Get someone while they’re heading into the warm summer months to think their A/​C unit is so dead, there’s no coming back without a full system replacement, tell them the parts ARE NOT available from anyone but Ford, and at $ 400 a piece, and then quote several hours of work …
I’m sure glad I’ve got a brain of my own. I will NEVER go back to this facility.
If you want an amazing repair team that will treat you HONESTLY and is reliable, trustworthy, and won’t overcharge you… If you want someone you can trust, check out my review of Hare Repair. They are worth the drive. It sucks they’re not in The Woodlands, but I think it’s better to go a little out of your way for someone that will treat you with a little respect and do an honest job with your vehicle.

Used to take my car here for everything before I realized what a rip-​off it was. I figured that a name-​brand like Goodyear would be reliable. Not. Their pricing is way out of line. If you get a quote here, shop around and you will find something way more reasonable. This is one of those places that tries to upsell you on EVERYTHING. They will try to convince you to get things done that don’t really need to get done. It is a high-​pressure sales environment.
All that said, I sort of expect this or similar at a chain auto service place. But what really sent me over the edge is when I took a tire that I bought from them back because it was clearly defective (developed a bulge and started wearing very quickly and unevenly). First, the lady that helped me REFUSED to acknowledge that I had bought the tires there. She told me that they have NEVER sold that particular tire ever before. I argued with her about it for a few minutes before remembering to just pull out the receipt. That shut her up. Then her story changed to «Well that is strange, we never usually carry that tire.» Strange indeed. So then she began trying to tell me about how I must’ve made an emergency stop on the tire and that was responsible for the strange wear and that she’d not be able to give me any kind of refund. The bulge was on one part of the tire and then there was a completely bald spot on one half of the tread on another part. I would remember if I made an emergency stop. At no point had I even had to slam on my brakes. I think I would remember. Not to mention that it does not account for a bulge and does not account for only half the tread on one side to be worn.
Anyway, they then refused to honor any kind of refund or warranty, ironically because of how worn the tire was in the bald spot. I was told that they base their warranties on the amount of tread left, and since there was a near complete bald spot on one side of the tire, I was out of luck. «It’s policy.» The entire time they acted like I was trying to scam them out of money, when in reality I just bought a tire from them that was clearly not a good tire, and apparently not one that they even sell. Just a very strange experience. Haven’t gone back since.

I have been a regular customer here for years and I was reminded recently why I keep buying tires here and I want to share that experience with you as an example of how this business operates. My college-​aged child was home for a visit and had just purchased tires from a Goodyear tire store in the town where she goes to college. One of the tires blew out here in The Woodlands when she bumped a curb and we took the car to this Goodyear store on a Saturday afternoon looking for help. They recognized that the tires the other store sold her were the wrong weight rating and that is why it blew out. Here is where the above and beyond level of service comes in. The manager of the store (Toby) called the other store and talked (rather sternly) to them about their mistake and the risk it put my daughter in. He ensured they would make things right when she got back there on Monday morning, which they did. Since he did not have the right size used tire, he then found her one at another store in the area (remember, this is late Saturday afternoon by now) that she could get put on to get her back to the other store so they could replace the tires and reimburse her for the used tire. When his store closed that evening, Toby stopped by the used tire store to be sure my daughter got the tire and everything was okay before he went home. Needless to say, I will continue to purchase my tires from this store… not because it is Goodyear (there are plenty of other good tires) but because of the type of service provided by Toby.