Pep Boys

Lets start with the positives, the wating room has a charging station for your mobile phones, which is nice. There is a keureg and large tv with remote in the brake room also. I took my jeep in there for a simple tire alignment. Im running 35in tires with a 5 in lift. When they did the alignment they did not lift the bay door up all the way. When they would put the jeep on or off the lift (4 times toal) they smacked my cb antenna aginst the rool up door. Causing the tip of the fire stick to come off. This is just principal, the door fully lifted has more than enough clearance. The rubber tip/​boot costs about 2 $ which i dont mind replacing in order never to go back through that shop again. The real issue is when they did the alignment they over corrected the stearing leaving me with about half a rotation of the wheel to the left and extreamly exaggerated roatatin to the right. Leaving me doing a 5 point turn in the school parking lot because of the lack of my turning radius. Also driving a lifted jeep, the exaggerated right could of easily caused me to rool over. This problem was corrected when i returned the jeep to the shop the next day. How ever i aquired a serious death wabble, that the tech said was of no fault of the shop, but was not present prior to the alignment. I will never be going to this specific shop again. Furthermore while i was in the wating room an hour longer than they predicted. I witnessed the tech sell a set of tires and protection plan to a older couple with a small suv complaining of a slight shake and vibration while driving. Its obious this spicific shop is only concerned about taking money from the older demographic of the erya. I did not see any true knowlage or experience, with the exception of the gentleman who ordered the 2^nd repair of the jeep. One last thing, they will take your vehicle for a test drive without a verbal concent. I did have a silenced rifle in the jeep, that i made inoperable upon the drop off of the jeep (yes, i do have the proper tags and documentation for the rifle). Had i known they would of been driving it down a mojor road i wouldn’t of brought the rifle. Or let them test drive it without putting it behind the rear seat. Do not use this shop.

I am pleased to share my experience with Pep Boys store 1698 in the Villages Fl. I brought my trailblazer in concerned about a Knocking in the motor, Hoping i was wrong but pretty much knowing my engine was toast. After doing a diagnostics on the vehicle it was confirmed. I NEEDED A NEW MOTOR. The chief mechanic Dennis went over the results with me. He was very personable and knowledgeable concerning the vehicle. I decided to leave my vehicle there and have them get me a used motor to replace mine. The service manager Shaun was very helpful and went to the extent of finding me a motor in a still running vehicle that had been wrecked. The motor had 50,000 less miles than mine and was in great shape. They had the motor brought from Miami all the way to The Villages. Shaun kept me up to date with the process with virtually daily phone calls so i knew what was being done. I am very pleased with how they handled switching good parts from my motor to they new one to save me money only replacing what really needed to be. Shaun went out of his way to keep the price down to the quote he had given me and even less than that. I also earned over $ 200 worth of reward points to use in the future. It is hard to know who you can trust these days to be honest. I would highly recommend Pep Boys store #1698 to anyone looking for trustworthy service.