Chapmans Front End Brakes

I brought my 2000 GMC in for AC not blowing cold
Chapman’s took good care and now it’s blowing cold again and ready for this Hot Houston Summer. Very professional crew of people made me feel just like family. I had my wife’s jeep worked on also about a month ago and they did a great job with her front end alignment.

I have lived in Texas City for 45 years and have never taken a vehicle to Chapman’s before. I had read great reviews on social media. The great reviews did not apply in my case. I called them six times in one day and kept getting an automated message to press 1 for an appointment and no one would ever pick up. The next morning I arrived there at 8:00 am when they opened so I could speak to someone. My husband was working so it was up to me to get this car looked at on my only day off. I stood in the bay for a while thinking someone would acknowledge me. No one did. I walked back to the parking lot where my car was and called them. Told them I would like my brakes checked and a man said they couldn’t look at them until next week. He sounded like I was bothering him and could care less if he had my business or not. Very disappointed to say the least. I drove to another repair shop and was greeted friendly and they took my car right in. That’s the way it should be.