M & S Service

In all my years of car trouble, being stranded, something going wrong at the worse times possible (I have very bad luck with car trouble.)I have never ever been so pleased and thankful for this company here. I was with my 3 children 2 of them babies coming back from Salem, NH after 9pm where everything was closing down. And my car started overheating and smoking. I pulled over and Googled 24 hr mechanics. M&S popped up and was the 1^st and only place I called, Brian answered immediately could almost tell me what was going on and gave me a ton of helpful suggestions. But then offered to come tow me and put it on the bill that he can fix or at least diagnose the problem. Bob the tow truck driver came and waited over an hour for our ride and even offered to buy us and the kids food. I felt safe and relieved like it was a family member coming to our rescue I am so raving about my experience that I want to let everyone I know that no matter what to call them with any car troubles. I’m hoping the problem isn’t to big or expensive and I am definitely going to ask them to fix my 2 other vehicles that are parked brokenWill keep you updated But first expression’s mean everything Awesome awesome job!!!

Brian from M & S Service was very helpful! We called AAA for a tow because our Jeep’s brakes weren’t working. Brian could immediately see what the problem was and told us he may be able to fix it at his shop overnight. It was a Friday evening when he towed it back to his shop. Saturday morning Brian called and apologized that he wasn’t able to fix it yet because of a few more tow jobs he had to do overnight. He also knew he wouldn’t get to it that day and didn’t want us to be without our Jeep for longer than necessary. He towed it to the 495 Chrysler Jeep Dodge in Lowell since they could get to it sooner– no charge. He gave 495 all the info and we had it fixed that day. I appreciated Brian’s honesty, integrity, and service. I understand it’s tough to get things fixed on a weekend and Brian did everything he could to make sure we could get it fixed right away. I will definitely go back here if I need something done on my vehicle.

These guys were great! I got a flat tire at 3pm on a Saturday, and couldn’t get the lug-​nuts off to change it so I called AAA. Steve from M&S Service arrived to help. The nuts were rusted so tight, his socket wrench bent from the force he used trying to loosen them — not even the compression wrench worked! So Steve towed my car to the M&S garage at the other side of town, and he and his coworkers were somehow finally able to get the tire off and put on my spare-​donut. They were all super nice, and I really appreciate their extra effort so I could drive home to Boston. THANKS, M&S!