Enterprise Rent-A-Car

My husband and I have rented from Enterprise all over the USA many times.
This particular time at this location was a fiasco. My husband who is a disabled, two tour VIETNAM veteran told Sara, the Assistant Manager specifically that we didn’t need to have the insurance due to the fact that we have a $ 1 million Umbrella Insurance policy above and beyond our high insurance coverage. Long story short, the 2014 Toyota Corolla which we returned 1 day ahead of time for a monthly rental. Robert, the Branch Rental Manager said he owed approximately $ 1, 088.00 which INCLUDED INSURANCE THAT MY HUSBAND DIDN’T REQUEST. after a meeting this morning Sara declined to honor my husband’s original wishes. Telling him originally to just initial everything!!! Robert, the Branch Manger along with Sara are not Customer/​Consumer friendly at all. Therefore, AMERICAN EXPRESS will not be honoring the incorrect charge. Beware future customers if you have car insurance on your own vehicles you are not required by LAW to take their insurance. The cost for their insurance for a month was $ 399.00!!! Do more then your homework at this location. Their only interest is their COMMISSION.

Had to rent a car from Enterprise about three weeks ago!!! The ladies here were super nice! I got a little Chevy Cruze! Totally not my type a car. But, hey! it was in the budget of my insurance and it got me to where I needed to go! It was super clean and they even came out and cleaned off all the snow! They were super sweet! Loved them!

The Enterprise Tewksbury office is a 5 star!!! Excellent service, the customer service you get there is exceptional. They are a group of hardworking guys, who go out of their way to treat everyone as a valued customer. They are always there when I need them, and I’ve never had a problem with anything!

Excellent service. I rent from this location every year I am home to visit my sister. Exceptional service from everyone there especially Justin Dunlea. I asked to exchange my car at the one initially rented to me smelled of cigarette smoke. He and his staff were so nice even often an upgrade and airport drop off.
Thank you for consistent excellent customer service