Boutiette’s Autobody

I agree with others, first impression is everything and the people sitting by the front door should be sitting in the cellar. Poor customer service at it’s best!

I’m likely breaking an unwritten rule here, but I am reviewing without having even used this company. My experience just over the phone was so negative I felt I should bring it up here. My mother accidentally backed into my brand new car. It was drivable and damage was not extravagant, but the car was so new I was anxious to get the work done ASAP. The shop that my car dealership suggested was one I had had negative experiences with in the past and came across this one in research. I realized I had driven by and it looked like a nice place. Had a decent website which in this day is important. The reviews on here were not great but thought I would try. I called and a grumpy sounding woman answered and put me on hold immediately for 8 minutes. I was at work and luckily was doing work at my desk so was okay with the wait. Finally someone answered. I explained the situation and their first comment was «we can’t fit you in for four weeks.» I said okay and asked about estimates and they said they couldn’t fit me in for that for two days. They also said they would need the car at least one week (realized after they have such limited hours which might have to do with it). I made the appointment and hung up. I continued to call around and found a place that had 12 positive reviews on here, all five star. I called them and the owner suggested I email him photos of the damage so that he could give me a general idea how long it would take (I don’t have the option for car rental on my insurance). Within an hour he had called back and said he needed it for two days max, gave me a rough estimate and said he could fit me in three days later. I made that appointment and the next day called Boutiette’s to cancel the appraisal appointment. Again I was left on hold, and when I told them I needed to cancel, the woman’s response was «what are you doing if you aren’t coming here, you going somewhere else?» I told her yes, another shop was able to fit me in three weeks sooner and would only need my car two days instead of a week or more and she said «but your car is drivable right?» I said yes, but it’s a new car and I’m anxious to get it fixed and she said «well I could have taken you in two weeks but whatever» and proceeded to hang up on me. So, while I have no information on the quality of their work, I can certainly say that their customer service is so poor that I would go out of my way to let others know they should avoid this shop. I chose not to mention the name of the shop I will be taking my car to since the work hasn’t been done yet, but once I have information on how that experience is, I’ll update here in case others are looking.

I had high hopes for the experience given that when I called to schedule my appt. the office staff were very helpful. I dropped off my vehicle to be repaired and things went smoothly the rental car was waiting for me when I arrived just as promised. I left my vehicle with them to be repaired and that is when things went down hill. My car stayed at the shop for only a few days and I was notified that it was finished and I was able to pick it up. I informed the staff I was working until after they closed so I would have to pick it up the next business day. They assured me that I could pick up my car after hours and just use the drop box for my rental car keys. I picked up my vehicle drove it approx 2 miles home only to have my husband notice that it had not had all of the damage repaired. After being rear ended at a fairly high rate of speed the panel next to my bumper was protruding approx 6 inches further than the side panel on the opposite side of the car. This was part of the damage done during the accident and was to be fixed during the repair. The next morning as soon as the shop opened I was in the parking lot waiting to drop my car back off. I showed the staff what the issue was and left the car at the shop once again. Later in the afternoon they called and said the insurance adjusted had to come back out and that they would have my vehicle a few more days. Just as promised a few days later I received another call that for the second time my car was ready to be picked up. When I called back I asked why the car had been given back to me without the repair being completed. I was told by the body shop employee that she had spoken to the guys in the shop and they assured her that it was not like that when it left their shop. So what are you saying? That in the 2 miles I drove home that the same damage from the one and only accident I have ever had with this vehicle just re appear magically after having been fixed. Deciding it was not worth it to argue I let it go. When my husband arrived to pick up the car he asked the garage guys what had happened and was told that the bumper replacement was not indicated on the initial appraisal which is not accurate. My husband then asked how they could have let the car leave their shop with the same damage it arrived with. To which they replied «we missed it» Uhm you missed it? Is that not your business??? I feel it is unfortunate but I am not able to recommend this business. When you accept full payment from my insurance carrier and state on the receipt that you give you customer that the work has been completed according to the appraisal yet it was not then I loose faith and trust in your business practices and question whether or not the work was done to standard.

My poor car has been rear-​ended 3 times in the 10 years I’ve owned it — once just hours after I got my license. Every time, I brought my car to Boutiette’s and they’ve done amazing work. The first accident left my car in such a state that I couldn’t image it would ever look like new again, but somehow they managed to rebuild the entire trunk — just like new. Same thing after the other two accidents. Everyone in the office is extremely friendly and though I wish they didn’t know me by name, it is nice that they remember me and always ask how I’m doing, etc. Most recently, the paint on the hood of my car started to chip and bubble. I had, had them do a small repair to my hood ~6 years ago. Though they did not have to, they offered to repaint the hood at no cost because it was clear that it was an issue with the clear coat they had used (there was a Honda paint recall, which was likely the true reason for the issue). If that’s not great customer service, I don’t know what is! All-​in-​all, they do amazing work and couldn’t have better customer service. As long as I’m living in the area, I’ll be bringing my car to Boutiette’s.

I brought my truck, my wife’s car and my fathers car to this shop. Well I just went in again today and needed my truck painted. I asked that (nice mannered lady) at the front desk if they can also paint and install some fender flares I purchased and I would pay for the extra work. Her answer NO!, You think you can go to a restaurant with food and asked them to cook it for you. That was her remark. well so much for scratching each others back. Very rude and unprofessional remark. By the way the paint job they did before my insurance appraiser said it had scales in the paint. So there you go. Avoid this place.

Have used Boutiette’s for our fleet and have had 4 or 5 cars repaired there. Latest being Lexus with a smashed up mirror. Leave the car, they do the insurance work. Call next day. The car is done, insurance adjuster has re inspected. The mirror is fixed, painted to match and working properly. The best part… the car is washed and spotless, there is a mat on the floor and the seat has a protective cover. It is so nice to get a car back like that. Being in the Limousine service for 25 yrs, I live, eat, and breathe customer service. I also appreciate it when i get great service. Boutiette’s gets it… Highly recommewnd

I do not recommend them at all. They keep your car forever and they don’t call you with updates. I had to bring my car in 3 times to get my problem fixed. Both times I left my car there for over a week and a half and no one called me to say it was ready. The customer service is terrible. In addition, they don’t have weekend hours.

I was referred to Boutiette’s and the mechanic I dealt with (Wayne) went way above and beyond his normal responsibilities. I work in Boston and it was hard for me to drop the car off during the week. And it was a huge plus that Wayne worked around my schedule, allowing me to drop the car off at my convenience, but he also ensured that I got into a rental that very day (which was a bit of an ordeal).
Wayne kept me frequently updated me on the status & I was able to reach him whenever I needed to if I had any questions or concerns.
Although it took a little over 2 weeks for the work to be completed, I am very pleased that the damaged parts to my car weren’t simply repaired, but replaced. The car was pretty dusty from being in the shop and I picked it up before he was able to get it washed, but left me a voucher to get an exterior car wash for chump change. Tewksbury is a bit of a hike for me but I would use this service again (hopefully not too soon) and will definitely recommend them. Good Job guys!!!

They did an excellent job on our minivan! Very pleased all the way around.

Very friendly and fast!
My car looks better than it did when I bought it!

My poor little auto, hit twice in its short life. Fortunately, there is Boutiettes. Recommended as a place that specializes in Hondas, I’ve had both of the car’s boo boos fixed. They are efficient, fast, and priced fairly. I’m pleased with the quality of their work. Looking at the car, you’d never know it had been side swiped! they also expertly fixed a smashed head lamp and fender from being backed into in a gas station by a pickup. Lets hope we make it through another winter ding free!