Terminix

Horrible service ! For 1926.40 I got what they call exclusion and 8 mouse traps set. They always miss their appointments then never even call to say the will not be coming. It’s a complete nightmare. I contacted the corporate office. Here’s the number. 901−597−1400. You will need it. I was unfortunate enough to have the Teterboro office. Save yourself the time, energy and money. Use someone else.

Technician in Morristown is fantastic. Reliable and always available via phone.
They need to have better scheduling around weather and daylight savings. Other then that it is a pleasure doing business with them.

They are the WORST. They don’t show up for appointments. The branch manager never calls back. You spend hours on the phone holding to speak to someone only to experience no resolution to the problem. Imagine your worst nightmare regarding a service company and this is worse. They have zero regard for customer satisfaction. And seem superbly talented at poor service. I’d rate them a –10.

I live in Morris County NJ, I contracted Terminix to rid my house of ants and other pests, they have a quarterly program. They came the first time but could not spray outside because of the rain, 2 weeks later I made an appointment for them to come and finish and they said they would be there on Monday between 1 and 5. I waited and they never showed, I called and they could not locate the Tech, the Tech called me at 8 o’clock saying he would be there the next day between 2 and 5, again waited all afternoon but he didn’t show or call. This is not the way to run a business. I finally called the company and cancelled my contract, they still charged me for the first visit that they never completed. Never again with them!

If I could give a zero, I would. Why does Unilocal not have zeros?
I wish I had read the review about squirrel removal. We’ve had Terminix for about 6 years, and signed up when we got our house. They said we had termites. I have my doubts but we figured it was a good investment in the house and we signed up for routine best control.
Fast forward to this spring when our routine termite inspection was happening. I missed it due a work trip but the technician (if you call him that) called and said we had rats partying in our backyard due to sewer work that had been done the month before. I knew we had squirrels (we had a big oak tree) but had my doubts about rats. To make it worse, I was in an important business meeting when the technician called and I said I could not call him back. He insisted. Said it was very important. He assured us he saw rats, but when we had his buddy come to do the «Exclusion» we asked for proof of rats. He could give us none. He showed us some feces on the ground, and insisted that one was a rat but the other could be a squirrel. (I’m SURE they were both squirrels). This is the same guy who always calls whenever it rains and tells Terminix he did our service but tells ME to call him back in a week when the weather is dry and he will come and spray. Never any paperwork left on our door to show they were even there. And of course I forget in a week because I am a busy person. That is why I hire service people to do these things for me.
Anyway, re «rats”/“squirrels» — We received no paperwork on this, or written pricing, the guy did minimal work. Mostly he put butt ugly foam around our house under the siding where supposedly there were holes mice could get through. I signed something when the guy left but he said all that indicated was he was there.
Then a week later I get the bill for $ 1000.
But our REAL issue, squirrels in our soffits still has not been resolved.
I called Terminix and said I did not want the technician who sold us on this rats story or his buddy he sent to our house to ever do our service again. Ever. They supposedly noted that in our record.
A week ago two new guys came over but they apparently didn’t have what they needed to do the work and were supposed to schedule to come the next Saturday. The next saturday came and they did not. I called again, and they scheduled it and the guys I said never to come again were scheduled. I had to hold 25 minutes twice to supposedly get the record fixed so they never show at our house ever again.
Supposedly today we had another technician — the one we had when we started with Terminix and who I think is a good guys — who was supposed to come and do our service, but he still has not shown up and this guy from before who did the horrible job calls me asking me questions about the «Exclusion» service and what we need done. Clearly the local office didn’t get the message. And our squirrel issue is STILL not resolved.
I’ll be reporting this experience to the Better Business Bureau, and considering taking them to small claims court since I did pay that bill to protect my credit rating, but we haven’t gotten the service promised to us.
And we’ll be moving our routine exterior spraying service to another company. This is completely unacceptable and Terminix is extremely unprofessional in terms of how they do business.

HORRIBLE!!! I had them come out to give me an estimate for squirrel removal last Friday. Anxious to have the squirrels removed & due to might tight work schedule, I set up an appointment for this Friday between 10:00−1200. I received a phone call last Saturday morning at 8:00am saying someone will be here that day!
Fast forward to today (the following Friday). I never received a phone call during the week confirming my appointment for today so something told me to reach out to them to confirm. Sure enough, when I contacted them, instead of a 10:00 — 12:00 window, they had me in from 2:00−6:00 (which I have to be in work at that time!). Insistent on the time frame I had set up because of my work schedule, I tried speaking with «managers» (of which I was speaking to were in Arizona) told me the was «nothing they can do» except reschedule.
Needless to say, I cancelled my appointment with them went with another (more reliable) company. Sure enough, soon as I cancelled, Anthony (a representative actually from New Jersey) called me & magically would have been able to get someone to my house in the original time frame… too little, too late! If you have an emergency & require prompt service, then Terminix IS NOT the company you want to deal with. Consider yourself warned! Now all I have to do is chase them around to get my deposit back… wish me luck.

I canceled service contract with Terminix due to unreliability. We had our initial treatment 5÷6÷14. Our problem where house centipedes and sugar ants. I contacted Terminix and set up a repeat treatment appointment. Our appointment was scheduled for Friday 6÷6÷14 between 5pm-​7pm, we did not receive a phone call informing us that technician was not coming, he just simply did not show up. I contacted Terminix at 8pm that night. Appointment was rescheduled for Wednesday 6÷11÷14 between 9:30am-11:30am. My wife stayed home all day waiting for a technician that once again never arrived. I contacted Terminix, at that point I just wanted to cancel service, however customer service representative talked me into staying with the company. Representative promised that I would receive a call on Thursday ⁶⁄₁₂ from the branch manager, who will set up the time for service and will make sure that manager himself will be available to come and either supervise or conduct the whole treatment. I was sold, and decided not to cancel. Thursday came, and went. I decided to give it one more day and waited all day Friday. Friday evening I contacted Terminix and canceled my contract. Now I know that Terminix offers Money Back Guarantee if I am not satisfied, I am not satisfied. Terminix failed to provide services to me as promised as evidenced by two no shows and a manager that failed to contact me. I canceled contract with them 3 weeks ago, still waiting for my money back.

I have been a customer for just short 1 yr. I had terminex doing automatic bug control at my house, only to find that I have paid for automatic bug control, but nothing was actually being done. Yesterday, while my husband was in the house for lunch and the dogs were outside a terminex treatment was supposed to have been done. I know it was not done because no one went in the back yard and there was no dust or liquid anywhere. I am very disapponted to see a reputable business like this do such an irreputable thing. I have not been able to speak to any upper management because they fail to call me back, however, I was told they would not charge me for this visit. Wow, what a deal. I don’t have to pay for someone to put a bill in my door and do nothing.

Worst customer service!!! The technicians were fine but don’t bother with this company because the people at the call centers don’t have a clue what they are talking about. Don’t expect to get a manager to help out either!!! I would try a local company before this national company. They try to get out of their guarantee on the website. Stay away!!!