National Tire & Battery

This is an update to my visit back in March. Before today I haven’t had any issues withthis tiplace and find the starff very friendly. That is until this particular day. I came by to have my oil changed & rotors looked at, possibly resurfaced because during my last visit they told me my rotors needed resurfacing to stop the squeeking. So i gave the first young man my keys with those instructions. He said it maybe a bit of a wiait because the guy was on break, not a problem, I didn’t mind. So 1.5−2hrs later I encounter the manage, Ramon M Ramon. He tells me my car is done & give’s me the total. The total is only for the oil change. So I ask him what about the rotors and he, doesn’t know anything about them checking my rotors. He goes to the back and does something but then tells me that his rotor machine is down & if I could come back another day (the story seems fishy to me, whey would the other guy agree to fixing them & all of a sudden when they «finish» the maching is broke.), if they forgot, then they forgot, tell me so. So he tells me to come back another day & he will be there and i can get a discound. Cool. Well, that day came, I called & the machine is still broke (4 days later). He was supposed to call me back, but never did. I’m not sold on the story he told me & he never called, back, thats bad customer service. I will not be coming back here EVER!