Johnnie’s Cleaners

I had a horrible experience with dry cleaning and alterations for a bridesmaid gown at Johnnie’s Cleaners on S Main St. Simple alterations were way overpriced ($ 72 to have sides taken in and lining let out). They also failed to remove stains from a blouse and a tie. Customer service at the front desk was one of the worst I’ve encountered at any business. During both drop off and pick up, the woman at the front desk was disrespectful, condescending, fake, and not at all interested in my satisfaction as a customer. She seemed annoyed when I called attention to a stain on the blouse and agreed to check on having it cleaned again, which she never did. I had specifically mentioned the stain when I dropped it off. The staff did not bother to mention that my husband’s tie still had a stain that they did not remove.
When I initially called to ask for an alterations quote, the staff told me that it was not possible to give a price quote over the phone, and once in the fitting room I saw a sign posted stating that they charge $ 25 for a «fitting» if you choose not to have alterations completed. When I inquired about pricing in the store, the woman from the front desk asked what I thought was reasonable to pay… which led me to believe that she just makes up prices based off of what she wants a customer to pay. This woman also refused to give me an actual price for the alterations in front of the seamstresses and explained once I was at the cash register that this was the store policy. This suggests that the seamstresses are likely grossly underpaid. I regret not telling the seamstresses how much I was charged before I left the store.
Also during pick up, the woman at the front desk tried to force me to pay without having tried on the dress for which I was to pay $ 72 for alterations. She stated aggressively, «Right here, ma’am» (gesturing to the cash register) and was rude when I stated that I wished to try the dress on before paying to be sure that it fit.
All in all, I feel ripped off and disrespected and was left with 2 items that weren’t cleaned properly. This business doesn’t deserve your patronage.

Prospective customers beware. Please do not make the same mistake I did.
I came here after reading certain reviews that their prices were now more reasonable, and given their close location, I thought why not?
I received my confirmation email to the effect of my items were completed from Johnnie’s with a quote for 2 items dry cleaned (1 lab coat and 1 jacket). The total for both items was over $ 21.92. This is five times what I am usually charged for dry cleaning for TWO items. If I was given a quote prior, I would have definitely denied their service. Hopefully, it’ll be clean at the very least.
When I picked up my items, and the quote came out to over $ 5 for a white coat and $ 15 for a coat that had a stain on it. For a hefty sum of $ 15, you should be able to expect a stain-​free coat, correct? Wrong. The coat still had a stain, after what Johnnie’s Cleaners considers fifteen dollars quality cleaning. How did she miss the large stain on the coat after supposedly cleaning the coat for that very same reason? The only service I requested, no alterations, no bells and whistles. She responded curtly when I showed her the stain, «I’ll run it again» she said and still the coat remained with stain when all was said and done, down $ 15 wasted time and nothing to show for it. I also asked why their prices were so much higher than their competitors in the area. My peers had dry-​cleaned the same coat as I for significantly less money. Her response was simply, «DUDEE, I don’t make the prices.» How unprofessional and lacking in customer services skills. So many ways to skin a chicken… Here’s Temple’s finest for you. I will not come back to this establishment. If not solely for the ridiculously overpriced unsatisfactory «cleaning», definitely for the customer service, or lack thereof. Do yourself a favor, and go somewhere else, ANYwhere else.

I had my wedding dress bustled, taken out, then taken in and finally steamed here at Johnnie’s. The staff was more than accomodating to my needs and my dress was beyond perfect! I recieved a text message and an email when it was ready to be picked up and it took less than a week for all those changes to be made. I will absolutely be taking all of my business here and be referring everyone I know as well!

Fast and Friendly service. Excellent value. Did a great job on my suits. Also love the email/​text notification when your items are ready for pickup. This is my new go to cleaners…

I had a fantastic experience here. They were recommended by family friends for wedding dress alternations. I had two dresses and my son’s suit. The women dealt with multiple fittings and multiple alternations and everyone from front desk to alternations were super friendly and helpful. Our final bill was absolutely reasonable. I highly recommend Johnnie’s Cleaners.

Have used Johnnies for years. Very nice people. Prices are reasonable, have had bad experiences years ago with other dry cleaners, never an issue with Johnnies, always do a great job.

Way overpriced and do not seem to realize that there are other options available in town that don’t cost an arm and a leg for alterations. They are used to being the only business in town and their pricing and customer service reflects that. Save yourself the time and money and go somewhere else.

This was my first time going to Johnnie’s and I was SHOCKED at the bill for alterations. I’m a student so, before I dropped my items off to hem and take in the seat of two pairs of shorts, I asked for a quote. I was not given one, but they said they call with one. Flash forward two days and I get a call that my shorts were ready… at a charge of $ 73! And the shorts were only $ 7, so that’s over 10x the original price! Had I been given a quote when I dropped them off or if they’d kept their promise and called to give me a quote to confirm to go ahead on the work (as was protocol), I would definitely had them not start work.
The manager helped a little which I appreciated, but they should have followed their own in house protocol and told me the cost so I could make the decision whether to do business with them or not. What a bad experience :(I will definitely not go back in the future and would be wary of leaving garment anywhere where they don’t give me a quote on the spot.

Excellent for 40 yrs.