Sheehy Ford

Make sure to check out the original Unilocal page for this business which includes 30 – 40 negative reviews. Apparently they’re trying to wipe the slate clean without improving much of anything.
We had an 8:30 AM appointment today for new keys to be programmed, as both our remote access/​push to start keys have been malfunctioning in a variety of ways despite previous service attempts. This is NOT under warranty, and we are «VIP MEMBERS» which is a complete and utter joke.
We were told the process takes 3 hours, so we made this awful early Saturday appointment and arranged our day around this chore.
Well, when my husband showed up early to the appointment this AM he was told there must have been some mistake because the people that know how to program keys don’t work on Saturdays so they couldn’t do ANYTHING after all. ARE YOU KIDDING ME? FORD scheduled this appointment, knew exactly what it was for, gave details about service time and needing all keys, etc.
Backstory: we haven’t been using this dealership even for items under warranty because they are SO BAD that they’re literally unsafe to use, so we pay for service/​repairs elsewhere. The keys are an item that only Ford appears able to provide, very, very unfortunately.

I took my 2011 Escape in for service and I actually had an amazing service advisor, Carlos Scott. He got my vehicle in, services and washed without any glitches. Did I mention I dropped it off after three on a crazy busy Monday?! He stepped up to the plate and knocked clear out of the park. Thank you Sheehy Ford for hiring this amazing customer oriented guy!!!