Roma Pizza

Good luck if they even answer the phone, because then you’ll be on hold for 20 minutes. They’ll ask you a question and put you back on hold. Can’t say if the food is any good because after 30 minutes we still couldn’t get to anyone!!!

Oh if I could give this place negative 1 I would. Placed my order via grub hub, payed by credit card and waited for my order, when the driver came he asked for cash. I politely said I paid by credit card and he looked at the bag and said I don’t know about that and began going back and forth with me. Ok so he finally pulled out his phone called and verified yes I did pay by credit card, once he hung up he then went on asking about the tip saying it said you were paying tip in cash. I could t believe his nerve and how he posted up in my door so I could close it. After having just about enough of his bull… I called for my husband to come down to the door needless to say when he saw my husband he suddenly found his way out the door before my husband reached it. I have never in my life had such bad service. To won’t even go into how my chicken spinach salad was not even a full portion and was horrible. How do you mess up a salad… I’m super disappointed in this place and I hope that they get it together. I will no longer patron this place.

Decent food definitely. Delivery service subpar especially customer service. I have friends over now ordered food and one of the orders was left at the restaurant. Delivery man nice enough but when i called to check on his status the person that answered was completely unapologetic and made me feel unappreciated as a customer… Who left the tip on my card First before delivery… Never again

I’ve ordered from here twice and the food was good. But I give it 3 stars because of the poor customer service and long delivery wait time. I get told a 40 minutes and instead it ends up being 2 ½ hours. Not a good look Roma.

We just got our food and the delivery time was decent however we paid $ 4.00 for a small slice of cake we wasn’t expecting that

So I was staying at a hotel in National Harbor and I called for delivery. Not only did it take almost an hour and a half to get my one pizza but I had to give the delivery guy the address to the hotel about 20 min before he showed up. The place even called my specific hotel room pretending to be the front desk of my hotel when one I was not in the room and in the lobby, my buddies were in the room, and two they were at the hotel down the block. As a result we had Luke warm shitty ass pizza. I probably would have gotten better service from a Dominos. Fuck these people don’t ever order from them EVER!

So I am here on a temporary work assignment and there’s only 3 delivery restaurants in my area. On Friday night I spent over $ 50 at Roma for 5 different items. My order took 2 hours to be delivered. I called several times and was promised it would come. It finally arrived and all five of my items were cold. I called the restaurant and told them that this was unacceptable. The bread was hard. The food was soggy from sweat and cooling.
They also ran out of my order of the fried chicken platter and tried to sneak in a chicken tender platter, instead of calling me back and telling me it wasn’t available. The chicken tenders were so hard I couldn’t eat them. I recalled the restaurant back and they said I would receive a credit for the platter. I called today and they refused to honor their credit.
The whole experience with this place was horrible. This is the second time this happened. I would not recommend ordering from this restaurant at all.

A yuppie food stamp for a sad cheese pie. I could have sworn we ordered this with pepperoni and green peppers. So where are they? Not only did this cardboard pizza shaped object take about an hour to arrive, but the driver wasn’t friendly. A simple apology for delivering crap would have sufficed. Here’s a note: Don’t drink gin and then decide to get hungry or else you’ll be at the mercy of places like this one. This pie makes Pizza the Hut look good and less disgusting. I didn’t realize ketchup could be a substitute for marinara. I’ll chew on aluminum cans next time.

I just recently moved about a mile away from Roma so I decided to place an order on a Monday night at 10:30 and it was not delivered until AFTER midnight. The pizza was barely warm, small, and mediocre. Will not be ordering from here again.

Avoid any dealings with this business!!! I ordered from Roma Pizza after receiving a brochure from my hotel in our welcome packet. It took almost an hour and a half for delivery. Then when it finally came, my daughter took a bite and spit it out– The kid will usually eat anything so that was my first clue that something was wrong. Then I actually looked at the pies. The tops were dry and partially burned. The bottom, when we flipped it over was doughy — almost uncooked. When I called to complain I was pushed through two people before getting a manager. He proceeded to tell me to be quiet, and he got even worse until I threatened to inform the hotel of his poor service. To make a longer story short, he wouldn’t refund my credit card but he did send new pizzas after another hour (plus). They were just as burned as the first set. We threw them out. When I spoke to the concierge in the morning, I was told that the hotel has never dealt with that restaurant. That sometimes a place might sneak brochures in, but they would not be referred by any employee. GREAT!!! A little late. I’m out 30 dollars –but nice to know.

This was my first time eating food from this restaurant and it was breakfast food that I ordered — french toast with scrambled eggs and hash browns. The food I ordered was awful! Granted, one could argue that I should not have purchased breakfast food from a pizza shop, but I thought to give it a shot; I won’t do so again. I am not sure what the eggs were made of, but after three bits I couldn’t eat them anymore. The hash browns were tater tots (disappointing), and the French toast was made of regular white sandwich bread (very disappointing) instead of a thick rye bread. I will try the restaurant again for lunch or dinner, but definitely not breakfast.

One day, Unilocal is gonna allow half stars. Moving on… Roma is a 3.5 star place. My family orders from here fairly regularly. Pizza is good, wings are better & the salads are fresh and substantial (never had any issues with salad ingredients). I can’t vouch for anything else. I mean, it’s a pizza joint run by what looks to be people of Mediterranean decent; it’s not run by people of Italian decent; therefore, I don’t expect authentic Italian cuisine and I wouldn’t venture too far out on the menu! For what we order & the delivery service we get (never had an issue with delivery), my family is satisfied.

Food is OKAY.
Service is AWFUL. Not even worth it to wait the three hours for their slow ass delivery. Go to Jiffy’s near Andrews Airforce Base, and save yourself the annoyance, and get better food.

This is the second time i ordered from roma pizza and ive never had any problems. delivery was quick and their calamari is pretty awesome, although ive had better calamari at other restaurants.

I love this place. Best pizza around, get the XL thin crust. Not your typical thin crust. I also get the chicken cheese steaks which are also far above average.

It was pretty good. It came way before expected. It was hot. Stromboli was a little over baked, but full of ingredients. I’ll order again.

worst pasta i have ever had in my life! tasted like salt and more salt. the customer service was even worse than their food. I will NEVER order from this place again.

Staying at a hotel in National Harbor and didn’t want room service. I wanted warm carbs in a noodley or bready form.
Truth be told, I expected mediocre food at a decent price point and was not disappointed. I initially was def dreaming of a cheesy tasty calzone, and totally ordered a simple spaghetti, meat sauce & meatball dish with a Caesar salad (no croutons, dressing on side) for delivery. Didn’t want to be devastated by a soggy, runny calzone situation. Expectation #1 in total effect.
Guess what I got?!? A totally mediocre but def edible salad and spaghetti dish. No surprise there. The lettuce on the salad was fresh, little to no sprinkling of parmesan, and packaged salad dressing with a ton of chicken (which I don’t recall ordering — I didn’t eat that part). The pasta was edible, the spaghetti was a bit more than al dente but not mushy, meatballs cut in half, super cheesy on top, and little to nooooo meat sauce (it was thin and really watery). I was prepared — hello salt shaker. All in all, totally edible and my delivery came early!!! So, I went from starving to full in about 5 mins. Win for me.
So tl;dr — Would I order from them again? Yes. Would I expect to be blown away by the amazing food? No. Expect mediocre food and you won’t be disappointed. And that is all.

This place is mediocre at best. Pizza is average. Sandwiches are meh, usually greasy with soggy fries. The eggplant parmigiana is flavorless. Stuffed mushrooms have a weird fishy taste. The one decent pizza they have is the shrimp one, which is really good though. The staff is not too bright & they screw up orders. One time I asked for a salad with no onion and they gave me one with onion and no tomato like a bunch of idiots. I only live a short distance away from this place, so I haven’t had a lot of issues with delivery service. We don’t have a lot of good choices for food delivery in Ft Washington, so we are stuck with places like this.

I’m done with this place! We ordered a steak & cheese sub that was delivered with barely any cheese and none of the toppings we asked for. The meat tasted like dog food! My gyro had little to no lettuce and what little there was was old, the tomatoes were soft and clearly old, the meat was super dry and chewy. When I called to complain, i was put on hold for 10 minutes! Stay far away from this place.