Prime Transportation Srvcs

My wife and I hired Prime for our wedding — three buses to take guests from the hotel to the wedding, then the reception, then back to the hotel (also a driver and classic car to take us from the wedding to the reception). While two of the buses provided good service, the private car was disappointing and one of the buses was a disaster. Now, they are no longer responding to our efforts to resolve the situation. Here is what happened with the bus:
A) When the dispatcher called the bus captain 30 minutes prior to the bus’s scheduled arrival at the Hotel Monaco, they informed her that 1) the driver did not have directions to the church, and 2) had no idea how many stops they would be making that evening — two pieces of information the dispatcher certainly should have had. The dispatcher also told the captain that the bus was only five minutes away at several points, though the bus ended up arriving 35 minutes late (had we not timed so much leeway these guests — including the groom’s parents — would have missed the wedding). Due to the assurances that the bus was near, our bus captain had guests waiting outside — in the heat — for over 40 minutes.
On the way to the wedding, the bus driver stayed on his cell phone with the dispatcher (without a headset), claimed he had directions, but missed several turns out of Old Town and refused directions from the bus captain. The bus captain finally had to speak with the dispatcher and tell him that she had directions. Several passengers remarked to us later that they felt unsafe because of how distracted the driver was in traffic.
The bus driver did not know how to get to the reception after the ceremony – again the bus captain had to give directions – and once he arrived he told the bus captain that he did not know what he was supposed to do or when he was supposed to be back (6:30 was the time stated in the contract).
B) After the wedding reception, the driver (despite having had eight hours to inquire) did not know how to get back to the hotel. He did not know to turn right out of the reception area to get back to Alexandria, and in Alexandria made another wrong turn. My wife sat in the front seat of the bus, in her wedding dress, to give directions to the driver when he said he did not know where to go. Again, no apologies, no advance attempt to find out directions. Several guests later commented on how poor the bus service was for that vehicle.
While the driver clearly had no idea what he was supposed to do that day — or how to safely get guests to the wedding — it was also clear that he was put in a position to fail by being sent somewhere he had never driven, with no directions, and no sense of where he was supposed to be or when. If our bus captain had not been prepared with directions, the bus probably would not have arrived at its destinations.
I would not recommend Prime.
UPDATE: After months of trying to resolve this issue with Prime, they are ignoring all attempts to get in touch with them.

Talks a good game — Horribly AWFUL!!! The WORST vendor of my wedding. Initially, when we met them at a wedding expo, they seemed to be on the ball. After I talked to PJ, the owner, her ideals of customer service coincided with mine. HOWEVER, their delivery fell well below par! I would wait for MONTHS for e-​mail replies, finally forced to call PJ. In the process of going to look at the cars, I was called by 3 different individuals asking if I was interested in coming to look at cars (the day before I was already scheduled to come look), interested in their company (again, after I was already scheduled to look at cars) and later by the accounting department asking where my payment was (after I already told PJ I REFUSED to pay them until I spoke with her because their lack of correspondence when necessary was nothing near stellar — resulting in payment after I spoke to PJ, but she never conveyed that to accounting, which she said she would). In the process, PJ offered a discount, apologizing and claiming that it would change — it never did. So horribly, in fact, I found out the Thursday before my wedding that the car we had a contract for was not available, it had been in service for 2 weeks, and NO ONE bothered to call me to let me know.
Now to the best part:
On the day of my wedding, all ready to go, guess who doesn’t show up? That’s right, Prime Transportation. When the alternative vehicle came to pick me up, the limo bus that was supposed to transport my bridal party did not. My limo driver called him and he said he would be there shortly. He dropped off the guys at 1:15 — 1:30, was supposed to pick up my girls at 1:30 — 1:45, but did not show up until 2:20. We found out later that apparently, his schedule that PJ and I had gone over did not matter and he had an Elevation Burger cup in his car (which is conveniently located at the midpoint between the church and my residence). I WAS LATE TO THE WEDDING!!! This was a huge inconvenience to photographer (who was super and did the best she could given Prime Transportation’s ineptitude), guests, and the church, that delayed confessions to get as many pics as possible.

Awful, awful company! They have numerous unpaid judgments in Prince Georges County, MD. They have changed their name multiple times to avoid paying. Previous name includes Prime Tours & Travel and several more. They don’t pay their employees, vendors, or contractors. This is all public info available thru the PG County court house. BUYER BEWARE! YOU may be their next victim. They have been doing this for more than 18 years! If I could award 0 stars, that would be more accurate.

Their customer service is terrible. After getting several different quotes for the same vehicles and then receiving several nasty emails from their «consultation planner» we decided to go with a company that we have to pay a few bucks for (and I mean a few) but we are getting much better customer service. The sad part is they seemed nice at the bridal show but want to blame the customer for everything that goes wrong, even when I could prove that I had sent the information she requested. Recommend using Chariots for Hire or someone else.