Hertz Rent A Car

Could not believe how inefficient this place was. Customer service is at an all-​time low at this place. High prices compounded with low service didn’t make my day. These people know they’ve got you on site and they are in no rush to help you. Look elsewhere… this Hertz is terrible!

Ghetto, unprofessional, and unapologetic!
Back in December, my girlfriend reserved a simple economy car for us to take to Pittsburgh for March of this year… so last week we called around the time we were originally supposed to pick the car up, in order to postpone for later on in the day due to some last minute things that came up. We had no problem in doing this. Here is where the problem began: When we went to pick the car up from this Hertz location, the door was locked, the lights were on, and there was a sign on the door. The sign read something to the effect of «We have stepped out. Sorry for the inconvenience. Please call (301) 899‑0821 if you are in the need of assistance». So, my girlfriend and I are confused as hell at this point, looking like a couple of idiots standing outside of what appears to be a closed store. I call customer service, while my girlfriend calls the number that’s on the door. We both are basically given the run around but eventually are told the same thing: «The manager was the only one currently working in the store that day because of a training session and he went to pick someone up. He should be back in 15 minutes» (they told my girlfriend that he went to pick a car up). The lady I’m talking to recommends that I file an official complaint, transfers me to the complaint department, and I’m told that they cannot process a complaint until my business is done with Hertz (what the hell! Are you serious?!). Completely pissed out of our minds, we end up waiting for nearly 30 minutes while some guy is walking around trying to sell t-​shirts to local businesses and other dirty/​shady looking figures are walking around looking as if they’ve never seen a shower, grammar book, or a job application in their entire life. Oh and some other guy comes by too, apparently wondering where the people in the store were as well but based on the fact that he was able to fully describe the guy that we were apparently looking for, I’m not sure if he was a customer too or a friend of one of the elusive workers. After standing around for 30 minutes, we each call the numbers back and while on the phone, finally «the manager» shows up (tall, skinny, kinda feminine looking black guy in a suit) and unlocks the door without saying a word… seriously I don’t think he once apologized. He processed our orders like everything was fine or like we hadn’t inconveniently been standing outside for 30 minutes. So instead of offering us a discount for the inconvenience, we asked for one and he gave us a 15% coupon (whoop dee doo!!!) that we could use once we bring the car back. Oh and no one at anytime she made these reservations ever decided to tell my girlfriend that there is a $ 200 holders fee (Enterprise only charges $ 100!).
This was just the beginning of the poor service we received from «so called businesses» during our Pittsburgh road trip but you’re going to have to read my next review for that (
). The moral of this story:
STAY AWAY FROM THE HERTZ IN TEMPLE HILLS, MD AND AWAY FROM THE MARLOW HEIGHTS SHOPPING PLAZA!!!
Done