Kens Tow Service

If I could give them a zero, I would. Horrible attitude. They don’t care about you. They care about making profit.

These guys very rude and I just call for questions and these guys just tell me no calls no calls. Never met that rude guys before

These guys are so rude they are verry unprofessional they will talk shit and over charge you if you if you give them a attitude back for there rude selfless comments

I guess due to the fact that they are also a police impound lot (?), they don’t do verbal releases of your vehicle to your insurance company.
They either want you to show up in person to sign for it or bring a notarized authorization letter with a copy of your driver’s license to them to release it to another person/​insurance company. I would understand if my vehicle was towed by the police department and in the city impound lot or whatever, but it wasn’t, so this is completely ridiculous and I’m pretty sure this is for them to profit off of the daily fees for storing vehicles at their tow yard.
I tried explaining my situation to the owner on the phone, as I wasn’t the one driving the vehicle that was in the accident and I am currently in another state, and therefore unable to show up in person at the tow yard at the drop of a hat. But, he would not budge on the «you have to sign for it in person or have a notarized letter» ultimatum that he gave me.
Conclusion: Avoid this place at all costs, and I’m not sure why anyone uses them

These people are so RUDE and unprofessional. I can’t even believe they are in business. How hard is it to have basic customer service skills!!! There are preschool kids with better manners. Never Never use them!!!

The owner is beyond rude and is not professional at all. He talks down to costumers and cuts people off while talking. I don’t know how they are still in business. DONT EVER USE THEM.

Unbelievably rude. Husband got into a bad accident yesterday, and went to retrieve our belongings today. They cited some legalese gibberish and would not allow me to accompany my husband to get our things and view the car. So I could not go in. They rushed him and told him he couldn’t hang out bc this was a police impound area. They gave no regard to what my husband (who was still shaken by the accident) endured and would not allow him even a few minutes to take in the wreckage. Instead, they ushered him out rudely. No compassion. They viewed me suspiciously as I watched outside the gates. Methinks there is something going on, as in, everytime they get a towed vehicle, there is something there for them to steal for their benefit. These guys must be reported.

One time my car was towed away by them because it was totaled in an accident and sat in their lot for one night, the next day I went there to pick it up but I didn’t notice it until I got home. They stole some parts including the emblem. Will never use their crooked service again.