Baskin-Robbins

Don’t come here! This place is horrible. I dont know about you, but usually when I go get ice cream at baskin robbins, I’m in a happy mood. And usually the people working at a baskin robbins are at least in a decent to a happy mood. Not this place. The people who work here hate their jobs. Rude customer service, especially the manager/​owner. He gives the tiniest scoops. Not only that but he’s unprofessional. I’m ordering in English and he responds by talking to me in Chinese rudely. Wth!!! He needs to learn to speak English and to treat people with respect. WE AINT IN CHINA. He must be too cheap to hire anyone… Never coming back. You’ll definitely leave this place being upset/​mad. If that’s your goal, please visit this Baskin Robbins.

Okay Fine. I’ll be the first person to Unilocal about this place for the year 2016.
Essay Here. Read if you want.
So my birthday recently past and my fiancé wanted to purchased me an ice cream cake cause who doesn’t love ice cream right ?! :D
He browsed through Baskin Robbins Website and placed an order on a cake that stated $ 35 and nothing else. No other details stating that extra cones or adds on will be Extra Charge. Cake is for Saturday. The order was placed on Thursday Night.
Friday Noon, he got a phone call from one of an employee saying that each of the cones will cost him a dollar extra and there were 6 cones. So instead of being $ 35 for the whole cake + cones. It’s going to be $ 41. The reason he wanted that cake was because it looked the best out of all the other cakes that he saw. We told them we thought the cake was $ 35 + cones which is why we bought it and now they’re going to be charging extra for cones on his credit card.
Then his BULLSHIT MANAGER /​OWNER NATHAN (with a very bad accent sorry but not so sorry) kept saying there’s a glitch on the website for HIS STORE. Are you serious? Can you come up with any other BETTER excuse than saying a glitch because we’ve tried that with other stores and it shows up $ 35 without any other detail listing that cones are extra charges. My fiancé basically told him he wanted his refunds back but I guess NATHAN says he couldn’t refund us back unless we go to the STORE and get refund there since he doesn’t know how to do it ONLINE even though we paid it ONLINE.
Bottom line: You wanna cancel a cake you placed ONLINE? Sure, go ahead and drive to the store and get your refund back. Waste your gas. Otherwise, nope no refund for you.
So I called the store back asking how long does this refund processing will take since they weren’t being informational enough. The employee who picked up the phone «Adrian «gave the phone to his manager (who Adrian quoted manager) and I had to speak to him. I asked him how long is the processing for the refund since it’s online and he told me the same thing. «You can’t get your refund back unless YOU COME TO THE STORE. «Woah there.
So If I never drop by the store, then you would NEVER give me back my refund? Are you for real? Here’s the funny part:
Me: Okay. So we cannot get our refund back unless we go to the store. Can I speak to your other managers on shift? I’m pretty sure there’s more than one manager for the store «
Him: I am the manager
Me: Yeah I know but I would like to speak to another manager to see if they know what to do
Him: I am the owner
Me: Wait What? You just told me you’re the MANAGER and now you’re telling me you’re the OWNER ?! So are you the manager or the owner. ?
Him: I am the owner for the store
Me: Okay so you’re the owner for the store and we placed a cake ONLINE and you don’t know how to automatically refund us back ONLINE ?
Him: I don’t know how to do that. I have no control over the internet
Me: Yeah I know that but if we want out refund back, we would have to go to your store, waste OUR gas and TIME. Are you gonna pay us gas back ?
Him: I have no control over the internet. I don’t know how to do it
Me: Yeah I heard you the first time. I know you have no control. But I’m asking are you going to pay us gas back since WE ORDER IT ONLINE AND YOU WANT US TO GO TO YOUR STORE IN ORDER TO GET OUR REFUND BACK AND IT’S NOT OUR FAULT ?
Him: No I cannot control the internet. Idk how to refund
Me: Ok. Nevermind. Can you just give me the Corporate Number so I can call them ?
Him: I don’t know the number
Me: You don’t know the number and you’re the owner. ?!
Him: You wanna complain, go ahead.
HUNG UP ON ME.
Oh hell no. He did not just hung up on a customer. I was mad. Yep I was.
Next Day — Saturday. We dropped by the store because we wanted a refund. For some reason, he already knew who we were when we got to the cashier and said we wanted a refund for the cake. He kept saying, «I don’t want you to get mad. I can give you small cones for the cake for Free, but it is small. «Wow. What a change of heart. What made you such a change of heart all of a sudden? Well, No Thank You. No offense, but who knows what went inside that cake now. By the way, we even show him proof NO GLITCHES on the site ! DUN DUN DUN !
You don’t want my fiancé to get mad? Well I’m mad cause you hung up on me. You don’t hang up on a customer. I wasn’t even being rude to you. I was only asking you questions that I want answers to and here you go hanging up on me. What the Fuck? He gave us back our refund without a Sorry or even a Thank You for even purchasing the cake in the first place.
We had an argument the day before. Sure. All of a sudden a change of heart of wanting to give us free small cones for original price. No Thank You. I don’t trust you or your store. You don’t even know the Corporate Numbers. How do I know for sure you’re giving me ice cream cones and not emergency cones?

Every time I come to this Baskin Robbin all the workers here are nice except for one person. He is asian and his name is Jermy. He never have a smile on his face, he’s rude by not asking what i want
Also he never say thank you to customer. But other then that I love coming here to get my cappuccino blast.

DO NOT ORDER A SHAKE HERE! Paid $ 7.99 for mint & chip flavored milk !!! I observed him pouring milk and tossing in some ice cream, didn’t pay much attention afterwards. After driving away my son says «this tastes like milk», I tasted it & sure enough! TIP TO B R, ice cream first then you pour in a little milk, not the other way around! If its a bit thick, you splash a little more milk! Btw, we order shakes at BR all the time in L.A., so its not an unreasonable expectation! I think I’ll stick to McDonalds & Starbucks for the blended stuff!

Buy one get one free two scoop sundaes on Wednesdays! Either lasts until the end of the year (too good to be true but saw it on their website) or until the end of the month. Made sure to ask the cashier first and he didn’t even know it was a deal and denied us until his friend checked the cash register! Almost missed out on a yummy deal.

This Baskin Robbins is combined with a Togo’s on the corner of Rosemead and Las Tunas in the Applebee’s, Guppy House plaza.
Now I love Baskin Robbins and must somewhat shamefully admit I hold a dukedom out in the OC area, so I am very sad to report how disappointed I was with our visit.
A lot of the ice cream looked mushy as if it was already melting. When I got my Snickers scoop, though it was good, the outside was indeed already gooey and melted.
To top it off, I later noticed one of the workers, the one who had scooped my ice cream and gave me my two samples, kept sniffling– gross! If you’re sick, please stay home. I know it’s hard, I’m always getting sick and have definitely violated that rule, but when it comes to food service, that’s a different story…
All in all a very mediocre experience. We probably will not be back.

I went to this location craving for a banana split. Went there picked out my flavors and saw the soft serve and asked if I can get that for one of the flavors but they said no.
When I got my banana split the employee that helped me forgot the whip cream and peanuts. So I reminded him and when I got the banana split back there was barely any whip cream and the banana split was so messy. The ice cream was melting, the whip cream was non existent and the bananas were lop sided on one side. There was even a small string from the banana one the side of the dessert.
I’m so disappointed in my banana split. I was craving for it so bad. It was such a disappointment. Will never come here for specialty ice cream again.

i love their ice cream but i hate the service at this location. the attendants are slower than snails. by the time they’re finished with my order, my ice cream is melted. customer service really needs to get updated at this location.

This location is shared with the Togo’s. Service was quick and attentive. They had about 4 flavors of frozen yogurt in a container. I wanted to be healthier and cut calories and get frozen yogurt instead of ice cream. I tried the Vanilla froyo in a cake cone. I love cake cones – those are always pretty standard so I enjoyed that. The Vanilla froyo on the other hand was a bit too thick and creamy in consistency. I just couldn’t bring myself to finish it. It really had a bubble gum texture to it that really was unsettling. I think the only good things to get at Baskin-​Robbins are their ice cream cakes. The Sunday LA Times usually has coupons that you can use for scoops of ice cream, their frozen beverages or ice cream cakes – take advantage of them.

I forget that there’s a Baskin Robbins inside a Togo’s Sandwich shop in this strip mall. Located in the same area with the Starbucks. I came in to redeem a birthday freebie (scoop of ice cream). Honestly I wasn’t impressed by any of their flavors, and by the time I tested a few, I still didn’t like any… so I got the free scoop and gave it to my mom.
The person who was helping me handed my coupon over to the manager as soon as they knew it was a birthday coupon, so the manager scooped the dinky-​est scoop ever. We’re talking the size of a golf ball. I hope that’s not how they sell ice cream to their patrons because I wouldn’t come back!
Sign up on Baskin Robbins website for some freebies, but try another shop if you’re redeeming your freebie ;)

I come here the ice cream, from time to time. Always pleasant service. Mint chocolate chip is my guilty passion. I try to resist, but after some serious banking at the Chase next door, the pied piper has locked on and captured me.

i’ve never seen a togo’s/baskin robbins combo before… very strange combination.
after a horrific and stressful day at work, i decided to join my co-​workers for some relief. unfortunately, their idea of relief was ice cream. according to the «10 secrets of the effortlessly thin»
, you cannot solve your problems with food. and i totally agree. that is such a bad idea! that sometimes tastes so damn good…
once i heard them say ice cream, my mind already told me to just go straight home… but noooooo, this little voice inside said… oh come on… just a lil bit won’t hurt. we don’t even have to tell your trainer. tsk tsk. so i went along to suppress their craving. i had a kid scoop of jamoca almond fudge for $ 1.99. i didn’t overdo it so i don’t feel so bad. gawwwddd i haven’t had that in YEARS! it’s def my fav baskin robbins flavor.
now i gotta wake up early to burn this off!