Utility Board Shop

sweet shop

Utility Board shop I have given you well over a dozen chances but lets be for real you suck, and here’s why.
I am fairly into surf and skate as of late, everything that you have in your store (and by everything I mean the mediochre picked over selection with no size runs, outdated (see 3 or more season old) merchandise is overpriced. By merely stepping out of your doors and walking one store to my right I can enter Journeys where a pair of vans is a full $ 7.00 cheaper, a pair of toms is $ 5.00 cheaper, and the staff is helpful.
If I wanted to spend less then that a quick trip to Amazon of google shows similar lower prices with (gasp) free shipping and no tax…
P. S. Guys your not fooling anyone anyone who is familiar at all knows most of the inventory is New Old Stock bought at sample sales from the numerous companies you carry. Some of it is up to 6 years old or more and there still trying to attract full retail, when the buyer has paid pennies on the dollar for it… Just a FYI to anyone doing there homework.
Your Staff… while I understand the need to employ individuals paid at minimum wage or maybe less, the least you could do is ask them to not contradict themselves on store and return policy (clearly stated on your website) and perhaps have a bit more personality and a customer is always right philosophy? Here’s why I think that and although not entirely your fault I’m pretty sure a few months aggravation could have been avoided by taking an extra step to actual do your job and service your customers.
Example (One of several as I did try to remedy this with them on many occasions)
I bought a Nixon Watch for my Fiancée while in your Store November 26^th 2009.
I came in November 30^th 2009 when I got home and realized the watch was damaged (You pulled it from your stock and wrapped it up immediatley)
I asked for a refund (for store credit or a new watch) and you told me it was a Nixon warranty issue and gave me a number to call to have it sent back. After they repaired or replaced the watch you would be able to return my money in the form of store credit.
I (at a $ 25 service fee and $ 5 shipping fee) sent the watch back to Nixon and waited 2 months to get back the broken watch.
I brought in said watch and asked to get store credit and pick out some other merchandise but mysteriously your policy had changed and we were stuck with the watch. (A repaired) but still paid an additional $ 30 out of pocket for an issue that was your fault in the first place.
Now this is not the end of the world ultimatley we have a decent watch that I paid 30% over fair market value for and had to wait two months to get, but for me the audacity of your staff, and the demeanor each of them had towards this problem was more then disturbing.
Now I am pretty sure I won’t sway everyone’s opinion as the sweet ASU jocks think this is a local store (its a chain just like the rest of them) but I encourage you, if you like surf and skate even at all do not give a single dollar of your hard earned money to this store.
In fact I will go further to say that because of this experience and my disdain for this store I will personally pay anyone who e-​mails me with a reciept from another store and the explanation and understanding that they will never shop here $ 5 via paypal or similar.
If that doesn’t persuade you to go somewhere else I don’t know what will.
Screw you Utility Board Shop, enjoy Chapter 11.

Great customer service, knowledgeable staff.