UPS Tempe Hub and UPS Store

The guys and girls there are pretty friendly. I don’t know her name but the girl who helped me was nice. I asked some dumb labeling question but she wasn’t upset or inpatient like some other postal office worker would do. So thank you for the friendly help!

If I could give them zero stars, I would! They make something that should be easy, very difficult and annoying! If you call corporate you will know why the local level is as bad as it is. You know what they say, the Apple doesn’t fall far from the tree. In this case «Nuts,» because they all are. If you google UPS, you will see they have only a single star. Again, probable a zero if the scale would allow! All they do is push papers and send emails to so many different departments, none of them know what, or whom is making the final decision.
They should be dominating in their field, but they are so bad they aren’t in the race. I don’t know anyone other than the probable employee that gives them a higher rating. Praising that they had to drive to the location because the driver never delivered even though they received an email with a window the driver ignores. If you ask them about it, it’s like a UPS urban legend! They ask you to prove you received an email and ask who it’s from. WTH! Who else would it be from… In the next breath, they say you should just ignore it, it doesn’t mean anything and the drivers deliver when ever they want. What a load of $&@%!
I only ship with USPS or Fed Ex, and I will pay extra to have anyone I have to have a shipment from yo not use UPS, or U Piece of @%#&! If you know what I mean! Go Brown! Lol:)

Why can’t we review ZERO STARS?! This UPS hub has ignored over a dozen phone calls to their supervisor that supervises the drivers out of Tempe. We have had so many close calls with the drivers driving so fast on a dirt road where u can’t stop obviously like u can on pavement. So my wife and our 10 month old she takes for walks in the evening when the weather is nice and it’s scary to walk out own street! We have had over a handful of times where they have been almost hit. We live in an area where it’s families with children and a bunch of horses on almost every property. We have had horses injured and we have had people injured in this area because of drivers driving like a-​holes. This was going to be the last time. My wife was almost hit yesterday and called me immediately ¼ mile away so I walked out to see if the driver was coming this way and he was. So I confronted him to slow down from a distance. He acted like a child turned off his truck in a pissed off way and was very unprofessional. UPS makes me want to puke the way they have ignored all my calls and over 20 plus calls from other neighbors in the pat few year until seconds ago while I was writing this review. But until seconds ago Ignoring calls regarding a serious issue is very wrong. I will never use UPS and now all of our neighbors except for one (medical deliveries) will ever use UPS again. Next time he goes flying by I’m going to block the road so he cannot get out. Out here we have easements and it’s my easement he drives on guess he won’t be making dinner on time.

I receive periodic shipments from California. Since I am not always available to sign for the packages, I requested the vendor send all packages to the nearest UPS Store on 16^th Street & Glendale in Phoenix, AZ I got a call from the store and arrived the following day to pick up my package. Much to my surprise, I was told that there was an additional charge of $ 5,42 for HOLDING the package. I protested and was told it was not the store’s problem. When I replied that I wouldn’t not be using their service again, the clerk told that’s ok by me.
So I have changed the delivery of my packages and will NEVER use UPS again.

Ship your stuff any other way you can, you will be frustrated with the service from the drivers and the non existent customer service. what a joke

Went in to get a box that I was not able to sign for for the 3 times it came to my house. It’s a large facility but they have signs for customer parking, so was easy to find where to go. Went in at around 5ish and he said that they might have already shipped it back to the shipper, it was the last day that I could pick up box. He went to the back and found it! Overall good experience, better than I have EVER had with FedEx!