Taco Bell

I have been to this taco bell several times as it is in my neighborhood. Ill have to say that the management and staff are complete morons. Over the last month i have been there probably 4 times and every single time they have forgotten parts of my meal or the sauce. I only order a bean burrito and 1 taco so it is far from rocket science so im a little confused as to wtf is so difficult.

This Taco Bell sucks! Poorly run. I don’t get fountain drinks here anymore because the sodas have a taste of windex or some other cleaning agent (about three times now). Don’t dare order nachos here either. They’re so damn skimpy on the cheese and toppings…75% of your «nachos» will be just dry tortilla chips. On multiple occasions going through the drive-​thru I’ve had to park and go inside to have them correct it. I know these are entry-​level jobs but I could never in good conscience short change customers with food the way they do so consistently. It must be a training thing. Only reason they’re still in business is because their prime location. Avoid going here if you can.

I know it’s Taco Bell. Why review? Well because worst service ever. These kids have their friends in here, talking loud and inappropriate. My food took forever and it was cold.

This comment is for the manager Juan, I have had some bad experiences at fast food but this is by far the worst. Juan you should have you job title stripped, you have terrible customer service, told me he did not have corporates number, and hung up the phone. I hope the right person sees this and fires Juan.

The map is inaccurate. This TB is on the corner of Rural & Ray, not Rural & Knox. The people here are super friendly, the food is fresh. That being said, it’s a good TB as long as you don’t have a «special» order. They’ve messed my order up the last 5 visits. I like green sauce. –red + green. That’s all. Not difficult. They just can’t do it. My today’s visit, I was SO pleasantly surprised that they gave me green sauce until I took another bite and discovered that they had forgotten the meat. I went back and had it redone. They were very friendly– great service. Got back home and had red sauce again. Sheesh.

Leaving a review for Taco Bell. I can’t believe it but the drive through attendant, she was so sweet polite and businesslike. The food was excellent!!!

I go here quite often and it’s always been a good experience, regardless of whether I go inside or hit the drive-​thru. The employees are so friendly and helpful. I have yet to have a poorly made item.

As good as any Taco Bell, watch drive thru orders! Only one right order out of last 4. They often miss the details. Napkins, sauces. Interior is dated but clean.

Writing a review for a fast food restaurant seems odd but the service at this location is really good and I think they deserve a shout out. I live near this location and I stop by when I’m in need of a quick dinner on the run. My order has always been accurate and the service has always been super friendly. The management at this Taco Bell is doing something right because the associates always seem motivated and happy. The Doritos’s taco’s are super tasty! Good job Taco Bell on Rural Rd!

Quick update, the Drive-​Thru guy is «Brad»

Be careful if you are vegetarian and order from here. The last two times they didn’t follow my order and I got a chicken burrito instead of a veggie one.
Very disappointing. If you order the normal stuff and are flexible about what they actually give you then the staff is pretty nice and it’s not that bad. It was a guilty thing for me anyway so I’m going to go elsewhere.

I normally regard Fast food as well… fast food! Generally the food is consistent between restaurant locations unless something is pretty off. I also don’t normally review fast food restaurants for this reason but this location is the exception tonight.
First of all I will start with why. In the past five mos or so I have noticed that some of the TB locations have not been as customer service oriented nor as friendly. Again, I have actually and sadly come to expect this from fast food locations.
Tonight the crew working at this location was very pleasant and outgoing! They were patient, fast and courteous. Additionally THEY asked me if I needed any condiments.(If your asking why that is such a big deal, its because most of the locations now do not ask you if you need condiments. I expect fast food orders that have food which is generally paired with condiments to have condiments provided automatically.
When they don’t just put them in there or I have to remember to ask i generally end up pulling around the side and having to go into the location to go get them. Sorta defeats the purpose of drive through. I inquired about this at one location and they said it was to save money and it was the customers responsibility to ask «its policy».
I am huge on customer service so you can imagine how this went over! I haven’t been back to the other location in years even though I am near it at least three times per week.
So when this location asked they scored a huge smile from me. Additionally I got home and found that they had given me a little extra! Yay for the times when I go to a location that doesn’t provide them, it will save me at least one return trip. Last but not least the order was accurate.
Crew on duty tonight really had their stuff together.

quality is slipping here… slower service… food freshness issues.

First of all, I love Taco Bell anyhow. But I went to pick up take out for my hubby and wow… the drive thru attendant was SO friendly!
Just wanted to say thanks for the excellent customer service. We frequently grab food from this particular Taco Bell and I appreciate the hearty «thanks for your business!»
I wish I could remember his name, but next time. Thanks!