T-Mobile

Absolutely terrible customer service, as well as technical support.
I came to this store in hopes that they could help me with some technical difficulties I was experiencing with my phone. The man at the counter looked as though he would rather be listening to the experimental screeches of Yoko Ono on repeat for days than to be standing behind that desk. Not to mention, he repeatedly kept checking his phone throughout our conversation, as if he were Detective Fox Mulder discovering that time had stopped, proving to Scully once and for all that aliens do, in fact, exist.
Anyway, he tells me that the issue is the sim card, and that he will just replace it to fix all of the problems I have encountered. While replacing the sim card, Mr. Man-​at-​Tmobile began his attempt at removing the card with the grace of a newborn paraplegic. He couldn’t quite grasp the sim card, plucking at the device like he were attempting to pick a penny up from a smooth surface just after biting all his nails down to nothing from, what I can only assume, his life-​long fear of the aliens finally coming to take him away.
After completing the arduous task at hand, he hands the phone back to me and just stares me down. Now either he has fallen madly in love with me through our short conversation, or he is attempting to communicate with me through the ESP he knows he has after is last encounter with the celestial beings. Assuming it’s the latter, I ask if everything is good now. He replies with a «yep» and proceeds to walk to the other side of the counter. What a grasp of the English language, and now I wish the reasoning for the stare down was the former.
I then go home believing that all my troubles were fine to find, lo and behold, the man had damaged my 32gb SD card that was in my phone. I’m going to go out on a limb and say it was destroyed whilst Graceful Fingers himself incorporated a pen into the extraction attempt. I called the store back to see if there is anything that could be done and, you’re never going to believe this, they said no. To top it off, after I explained what happened to the man over the phone, he replied with «I find that odd…». Oh, you do? Oh sweet, thank you. I’m glad we are on the same page of what is and is not oddity.
Needless to say, my trips to Mill Ave. will only consist of scouring the streets in hopelessness, trying to recall all of the moments, once stored on my SD card, now lost to the carelessness of Freddy Fast Fingers at the T-​Mobile store.

Poor service poor management seach on line T-​Mobile prices before purchasing any products and make sure they done trick you on hidden charges that they add for commission and be careful on your line because the use your information to add accounts for people who dont qualify for there own accounts !!!