Sun Devil Animal Hospital and Pet Resort of Tempe Arizona

I know it’s their job, but… They were spot on with our dog’s random digestion/​diarrhea issues. She was my dog from back home in San Diego that my parents gave to the pound without asking me. I readopted her and brought her here to Arizona. I’d never seen her sick in the 3 years we’d had her in San Diego so I didn’t know why she was so sick here now. I was beyond worried — thinking the worst. We initially went to another vet who took a stool sample and ruled out a parasite, but didn’t find it important to follow up on other possible causes. My girlfriend brought our baby here and they examined her, and prescribed her 3 different medicines. They said to use them according to their instructions and she should be good… We were nervous when it didn’t work right away, but now a couple weeks later, she can finally eat normal meals, digest properly, and she’s gaining her weight back! Thank you, thank you!

I made a mistake choosing this vet office for my dog. We’re new to Arizona, so I chose Sun Devil since they were close and convenient with decent reviews. After experiencing their questionable billing practices, I can confidently say I will no longer be going here. It’s a shame, because the facilities are nice and I have no personal issues with any of the staff. Although he’s not particularly warm, the vet is competent and the boarding staff is friendly.
The problem here is with their billing. I can back this all up with facts. I was charged $ 253 for an exam, Frontline, and routine tests. My dog was not sick but I wanted to start fresh in AZ with a clean bill of health. My understanding was that all tests were included in the bill, which I paid. When I returned to drop off a fecal sample, I was charged another $ 49 for the fecal tests that they had supposedly forgotten on the original bill. I paid without question. Later that day, I received a phone call asking for more money: $ 9 for yet another test «forgotten.» I asked them to bill me, they denied my request and suggested I give them my credit card number over the phone. No way. I said forget it. It felt like extortion after I had just paid a surprise bill hours earlier. My dog didn’t even need the specific test (Girardia, she would be sick if she had it!).
I’m a pretty trusting person, and I usually give people the benefit of the doubt, so I decided to give the facility another chance by boarding my dog there just a few days later. As far as I know, she was treated well; however, my bill was higher than what I had agreed to on dropoff. I asked why and was told I signed up for a healthy pet insurance program. When I asked to see the paperwork where I signed off on this program, it revealed that I did not sign up and was being overcharged. They admitted this and adjusted my bill. It is unsettling thinking that I would have overpaid if I hadn’t asked for proof.
Does all this sound sketchy to you? If the answer is yes, you’re not alone. My family and coworkers all agree: I’m «being had.» And that upsets me, because I really wanted to support them. But I can’t do bait and switch every time I come for a visit and end up with a hidden fee demanded twice in the same day. I can’t worry about fraudulent charges that I did not agree to every time I board.
I did express my concerns to the people there, and they can take it or leave it. I feel foolish for wanting to give them another chance. They may spin it as me not understanding their billing practices, but the facts are facts, and here they are. If you do go here, make sure you get an itemized bill and review all your charges with the front desk. As for me, I don’t like being taken advantage of by a business that I am trying to support. On to the next one…

We I’ve been coming here for over 20 years. After several animals and moves we still prefer Dr. Gniadek and his staff. The dogs also love the boarding and doggie day care here. Very clean and well taken care of. We have trusted them for years and so have out animals. We have also seen the good deeds they have done for the community and homeless pets.

I’m so thankful that I found this place. I adopted a rescue dog a few months ago and he has pretty bad separation anxiety. The staff here has been so patient with him and I’ve already noticed positive changes in his behavior. I can’t say enough how much I appreciate what they do here!

Amazing! My dog had repeated symptoms after a few months. All I had to do was call in for the meds to get them refilled and they didn’t even make me bring her in, which would have been a waste of money. Love this place

I switched my vet a couple years ago to Sun Devil because I was tired of being overcharged. I’ve had nothing but good experiences at this location.

An update to the harassment from the management of Sun Devil pet resort… Please Read my Full Rview for an accurate depiction of this awful place. Under it you will see the responses and lies perpetrated by the SunDevil Animal hospital. They cared soooo much that months later they offer care and excuses for the mistreatment of my pets. IF YOU TAKE YOUR ANIMALS HERE BE PREPAIRED FOR THEM TO BE MISTREATED LIKE OURS WERE. DEHYDRATED PETS ARE EXTREMELY UNCALLED FOR. IT WAS NOT EVEN THE SUMMER YET. This took place the last week of May. Had it been July or August I highly doubt in my opinion they would have survived the ordeal. Also on our paper work we did request extra water. So do not expect them to adhere to any request by you. Also we were signed up for the photos per day and had to call Several time to receive photos once in 3 days. This place can not be trusted. as I have stated I have all my receipts for this horrid visit. I can prove we were there. I will give them to Unilocal if requested to prove we are legitimate patrons of this place. Just do everyone knows the bottom paragraph is the original review. The Second for the accusations by this place. And this one for the harassment from Sun Devil Pet Resort.
The Management has now accused me of having not brought my pets in to his horrid Pet Resort. I have the receipts to prove it if anyone wishes to see them. I have no need to speak to the management. We did so there, we argued over getting ripped off, I took my dogs to my truck and let my wife settle up final payment since I was too pissed off with the abominable management and care of my pets.
Several reasons for a one star review. To start off with the amount quoted and what we were forced to pay was nearly $ 80 difference. I do say forced because what are you to do when dropping off your pups and you either pay up or cancel your vacation. The manager was so nice to drop it down to $ 40 over the quoted price. Second off ask for the tour so you can see how they have converted a old dilapidated pound with the standard concrete three foot by four foot box wit a bent rusty fence gate. The front of house has been spruced up along with the fake grass out front. Now the biggest thing to piss us off was both of our Dogs were starved for water. In the truck on the way home they finished off two 1liter bottles of water and at home completely drank the entire 1gallon of water from their water dispenser. We had to pull them away to try to calm them down. My guess is since they only get to go potty 3 times a day the staff limits water to lessen messes. They seem to have forgotten this is ARIZONA it can be hot in the winter much less the 120 summers or even more in a non cooled concrete box.