Sonic Drive-In

Terrible customer service. Close at midnight, but arrived at drive thru @ 11:55, waited for 7 minutes just to be told they were closed. And as I was driving away one of the employees leaned out the window to say «Thanks for visiting Sonic»
Just hung up after waiting 20+ minutes on hold on their «customer care» line to tell them about the incident.
Nice job Sonic. Epic fail.
Wish I could give this location and Sonic in general 0 stars.

Sonic burger… not even Mc Donalds quality. that’s bad… service via the drive thru??? Need I say more… well yes I do… NEVER AGAIN!!! have a nice day.

If your planning on going to this location… DON’T!!!
Everything I order was disgusting. Chicken strips hard and cold, forgot to put sauces I asked for in the bag, and burger looked like a 5 year old created it. The only thing good at this or any sonic is there drinks, which they do manage to screw those up also. Beware of sonic, there going down the drain!

This is fast food, so you can’t be too picky if you’re voluntarily coming here. Love their coffee and the service is pretty prompt.

We went here for national hotdog day! One dollar per hot dog is a steal of a deal but don’t worry, sonic still made their money on their specialty drinks. When we went through the line, it was quite a wait but it was fun because it was obvious to everyone was at sonic to celebrate the national holiday. I really felt a bargain when I could get meals and drinks for three people for under $ 10. The employee said they have other fun specials throughout the year so stay tuned

How hard is it to not screw up a 2 ingredient shake? You’ve gotten our order wrong EVERY SINGLE TIME, and no, I don’t mind that you employ mostly «young and inexperienced» kids at this location, but after repeating the intended order back to us, TWICE, you still manage to somehow screw it up (every…single…time)
A) Get the chocolate ice cream
B) Slap some bananas in the blender (use a tennis racket if this part is too confusing)
C) Throw it in a cup then hand to customer
The food at sonic basically makes itself… Hotdog, bun, toppings. Ice cream, toppings. This is not complicated cuisine. I would have gone back for a refund but I’m sure that SOMEHOW, I’d end up with tater tots instead of dollars bills. FAIL. NO.

I am completely dismayed by the ineptitude of the service here. A simple order of a chicken club (which includes bacon), tots and a drink plus… a side of bacon for my dog, ends up as a sandwich with no bacon because the food preparer is not smart enough to figure this out. If this had happened just once I would have just brushed it off as an honest mistake. But it has happened numerous times, despite explaining the problem to the person manning the drive-​thru window.

Zero stars! Snotty employees brought out our food missing the child meal. One burger was undercooked, the other was incorrect. They also brought us cold tater tots. They brought me out my «correct» burger that had only a single patty when I had ordered a double. Tired of calling them on the intercom, I just ate it. About to leave, some nerdy older white man came out and asked if the food was okay. I told him not really, and I told him about the single patty. He said that he «stood there and watched them make it, and it was a double». I told him I opened the burger up to make sure it didn’t have mayonnaise on it this time and there was only one piece of meat inside it. He continued lying to my face, because he didn’t want to admit he got caught lying. Piece of shit.

Worst service I’ve ever received at a sonic. Employee taking my order LITERALLY stopped listening to me three times and I had to repeat my order in its entirety at least five times to him… somehow it took them fifteen minutes to complete an order of two burgers (I was on a 30 minute lunch break and there were no other customers) and then on top of that, when the order finally came out, BOTH burgers were made incorrectly. They were the furthest thing from what we had ordered. Asked them to fix them, and they STILL made them wrong. Had to ask a third time for them to correct the order and took a lengthy time to finally complete. I’ve never ranted about a sonic or any fast food, but the service I received was complete crap.

Normally my experience at Sonic is pretty bland and not memorable at all. Tonight took a new low. After ordering I sat staring at the drive thru window with the lady who took my order no where in sight. After 5 minutes of being ignored Tisha finally uttered the price I had to pay and nothing else. HORRIBLE SERVICE! You are in the customer service industry, learn how to greet or at least acknowledge your customers. Never coming back to this Sonic even if it is close to my house, not worth it.

Usually go drive thru and they can’t ever get my order correct. But what really threw it off is when I went last night, I told her I had a coupon for a 6 inch premium hot dog and she kept insisting I had the wrong coupon, I told her that what I was saying was what the coupon said, she came out with an attitude and saw that my coupon was valid she walked away. Didn’t even bother to apologize or anything. Very disappointing.

I’ve been visiting this Sonic since 2007 and cannot remember ever receiving an incorrect order — and have had maybe 1 or 2 slow visits at times I can only assume they were understaffed. Everyone is always super friendly even when I don’t have cash to tip and paid with a card.
I’ve never had anything bad to say about this location but I think after today I’ll be visiting even more. I left something extremely valuable there today and instead of keeping it for themselves, a Sonic employee was able to contact someone that knew me so I could go back and pick it up.
Honesty, awesome service and great tasting food & drinks — thanks Sonic!

Really good service this evening and they were busy.
Took advantage of the half price shakes after 8 pm instead of dinner tonight. Sorta torn cuz my shake is weird. I think they mixed it wrong cuz it is not a chocolate cream pie. There’s some funky syrup or something in the mix that tastes more like suntan oil. Blah.
What happened there?!
Well I did have polite service and they apologized for order taking so long.
Any other time I would’ve went back and had my drink remade but too tired to care on this particular evening.

Gut busting happiness resides at Sonic. One of my favorite food items to get here are the chili cheese tots. With the half price drink happy hour every day from 2 – 4, and the summertime half price shakes after 8, this is like my new second home! So far we haven’t had any order mix ups at this particular location, and service has been fairly speedy.
P. S. My favorite shake so far is the pineapple-​banana.

Not only is this Sonic drive through slow, I went this morning and they didn’t have coffee available at 7am. The girl in the drive through said «I’m sorry, but the coffee machine says it’s empty». Ok how about making some more? She offered to get me another drink for free to which I politely declined. I’ll go back because this is the closest Sonic to my work, but that’s ridiculous.

Sonic has some great burgers and shakes. Oh and don’t for get the tatter tots. Sometimes you just want tatter tots. I haven’t been in while because the service can be a little spotty. It has gotten a little better. If you don’t like your job or are stressed out please don’t take it out on the customer. We just want an awesome burger and some tatter tots. If you don’t like your job go find a new one there are plenty of them out there. But while you are there do your best and try and be nice to people. It took me awhile to learn that lesson. I know how it is.
Supersonic Cheeseburger with mustard! So good. All the food is good. Even the grilled cheese on the giant Texas toast is good. I will keep going here and put up with the slightly off the mark service sometimes because the food is so good.

I’m a sucker for Sonic! I love their happy hour and their chili cheese dog with onions makes me one happy camper. Frankly, all of their food is good!

For a massive fast food chain Sonic is the lesser of evils. I occasionally visit for a chili cheese dog with extra onions and mustard — and maybe a grape cream slush. I prefer their Scottsdale location because you can dine inside.

Sonic is one of my favourite places to eat because of the good, friendly service. They are pretty reasonable pricewise as well and you can either go through their drive-​through or park and have your food delivered by rollerskating waitresses and waiters. Also, you can park and walk up to their window and order and eat at an outdoor table. I recommend that BEFORE the temperatures reach triple digits here in Arizona!
They have delicious choices on their menu and lots to choose from when ordering something cold to drink. They offer Happy Hour Drink Specials each day from 2:00 to 5:00 pm, so if you’re jonesing for a Route 44 OZ Coke Zero to quench your thirst and you’re in the area during those times, you can go get ½ off on that drink.
The only drawbacks are trying to get in there coming eastbound on Elliot Road, & I am not crazy about their breakfast sandwiches.

Tough to access when coming east on Elliot. Love this Sonic! Not usually busy, but then there’s happy hour. Always friendly service and fairly fast. I come here often.
Tator tots are great, corn dogs & drink selection is of the best! My regular favs.