Show Appeal Realty – Property Management

If I could I would give them no stars. The lady working there (Erin). Has an aweful attitude and provided me with worst customer service I’ve ever experienced. I just moved into the home and can already foresee a bad situation. Erin does not communicate well and is totally unprofessional in her responses. I do not recommend this property management at all.

My fiancé and I rented with this company for 6 months. We signed a year lease, but started the home buying process early and ended up needing out of the rental agreement just half way through the term. Show Appeal worked with us to make the transition as easy and quick as possible. Erin was awesome and quick in her communication with me. I sent her dozens of questions about terminating the lease early and she always responded quickly, in a nice and detailed manner. We worried that we wouldn’t be able to find someone to cover the rental and we would be stuck paying the rent and our mortgage… Luckily Erin was able to advertise and get new tenants to take over the lease within a week! I could not be happier about the service we received from Erin during the move out process.
Anytime that we had an issue with a breakdown (toilet not working, or fans not working), Show appeal sent someone out to fix the problem within a couple days. They worked quickly to fix whatever the problems!
The only issue we had in the 6 months of working with the property management company was one late payment with rent. We submitted payment online, but for whatever reason, the payment was not accepted (perhaps I entered in the bank account number wrong?) An email was sent to inform me the payment did not go through, but it was sent with the same subject line as a normal confirmation email. So, I assumed everything processed as normal, without even opening the email. Then, I got hit with a $ 140 late fee. So, if you pay online with this company, be sure to check your emails and wait for the verification that it went through! Late fees are not fun!

This has to be one of the Worst realty company’s to rent from. To start off with, we loved the property. This company would not give a tour but instead made us unlock the combo to view it. Upon the decision to rent the home they made us drive to Tempe just to pick up the key for the home (a 40 minute drive). This was only the start to our problems. A month ago we received a notice to evict the home. Come to find out we had proof of making the payment but their system had made an error. Oh and if you accidentally miss a payment due on the 1rst, there will be a $ 92 late fee and also a certified letter charge of $ 40. We are both in the military and have to deploy so we did the inspection today. The idiot Dennis who did our inspection informed us the cleaning would cost us $ 600 out of our deposit. He refused to show us exactly what it was that cost that much. He also informed my husband that he didn’t even have to do the final out inspecton. Wait isn’t that your job? Apparently he could have done it on his own time which probably would cost us another months rent. BEWARE

I recently moved into the home that is posted on Show Appeal Realty’s Unilocal profile and I have to say that working with Erin has been seamless. She has been my point of contact since before we moved into the house. While I have not had the pleasure of meeting Erin in person (we moved from out of state and all of our communication has been via email and phone), my interactions with her have been top notch. Erin has been extremely responsive to ALL of our requests and questions. She has been flexible, professional and friendly! I highly recommend Show Appeal Realty, in particular, Erin!

Have been living in our rental for close to 5 months now and have had nothing but amazing service and response from Show Appeal Realty, specifically Erin. 5 stars all day long!

Love this company. I like the «no nonsense»
approach to my investment management. Straight forward, no guess work, they tell it like it is! No sales pitch or BS!

This by far is the worst Property management company i have ever dealt with. From day one everything just seems like a hassle to them. The customer service they have is absolutely horrid. Erin rarely responds to emails and when she does its in a condescending way and makes it seem like you are wasting her time. Ive always paid my rent on time by the first, but the fact is that if its not in their account by the first you get charged a fee; a huge fee. So if you pay it on the weekend and the bank does not process until Monday you are screwed. Half of the reason why we want to move out of the house we rented is because of the management company. Our heat stopped working and she refuses to send someone to take a look at it. This has been going on two weeks now. If you can stay away. The rude responses and shotty customer service is not worth your time.

I had a terrible experience with this property management company. In fact, we walked away from an amazing rental house purely because the customer service was so bad. My initial contact was with Dennis, and he was immediately aloof and apathetic. He really didn’t seem to care at all that I was trying to bring my business to their company. My calls seemed to be a huge inconvenience to him, and he acted like my routine questions about the property were a huge imposition. After a few calls, he stopped answering and did not get back to me after my leaving messages and emailing. I decided to call Erin to see if she could help me, and while she did answer my questions, she was very rude and impersonable during the conversation. Again, it was as if the fact that I had questions about the house was completely unreasonable to them. She just wanted to get me off of the phone as soon as possible.
Additionally, the requirements on the application are unreasonable, especially the financial qualifications and requirements for married vs. unmarried couples combining incomes. They were also unwilling to do basic home maintenance before our move-​in date, insisting that we had to take care of maintenance problems ourselves upon move-​in via online requests. I have rented for a long time, and sorry, the home needs to be in working condition before move-​in. Other companies do this, it’s not an unusual expectation.
Another point of contention, they were not willing to be physically present for tours of the home. This is a big one for me. They insisted that most of this type of business is done completely over phone and email «these days», but as an experienced renter in multiple states, I can say that this is completely untrue. Meeting clients face-​to-​face and walking through the home with them to address their concerns and questions is absolutely essential in building a trusting relationship. The fact that they were unwilling to do this basic meet-​and-​greet and home tour was a huge red flag. Again, most other companies do this.
Advice for this company? You need to work on your people skills. Prospective clients are potentially going to be giving you a lot of their money and working with you for at least a year. This is a big deal. You need to be polite and attentive and willing to answer questions and help clients get familiar and comfortable with the property. You can’t be brisk, rude, and short on the phone and you certainly can’t dodge calls. This will lose business, as it did in this case.

This is the worse property management company I’ve ever dealt with in my life. I would not recommend them whatsoever to anyone! First of all, its so hard to get a hold of someone. The customer service is the worst. I was charged for a maintenance call because I couldn’t get any hot water. Even though by law they are required to make sure I have hot running water. It’s not even worth it to take them to court though. Don’t call them for maintenance! If you’re like me and you get paid on the 1^st of every month, be careful and make sure you read the fine print on your lease agreement. Anytime the 1^st falls on the weekend or the holiday and you don’t get paid, you will still be charged late fees when you make the payment on the following business day. Not only that but you’ll be charged a $ 40 certified letter charge. I personally feel like thats the most inconsiderate thing a property management company can do to someone especially when the economy is already the way it is. Do yourself a favor, find another company to deal with. I’m counting down the days until my lease is up. I can’t wait!!!