Ronnie’s Auto Service

Do not go here. They charged me a $ 100 diagnostic fee and then told me there is nothing wrong with my car when there clearly is. So now my problem is not fixed and I spent all that money for nothing.

Went in today for an Oil Change, I had an appointment originally scheduled for 8:30am but due to some last minute unexpected work issues I couldn’t make it. I called them back around 11:30 and asked to make another appointment. Rick (the gentleman I worked with today) said I can bring it in and they would still be able to get it done today. I dropped it off and they had it finished and hour later. I truly appreciated their ability to be flexible and were still able to get me in and out relatively quickly.
I have seen other posts regarding customer service. Yes, someone who has nice smile and a warm personality are pleasant to work with but I am don’t to mechanics to make friends. I want someone who knows what they are doing and someone who I know will get the job done. I will definitely be back and I highly recommenced you check them out. Sometimes the «yes man» with the huge smile are the ones who take advantage and try to up-​sell you on things you don’t need. Id rather have someone who is rough around the edges but at least gives me a straight and to the point answer.
In regards to Ronnie Auto, Rick was both upfront and helpful when discussing my vehicle needs and will happily return for my next service.

Helpful, trustworthy, honest.
Three words that come to mind when recalling my experiences at Ronnie’s Auto.
I had brought my vehicle in several weeks ago, prior to relocating to Austin, TX for a new job– approximately 1,004 miles away. Not having had my car serviced in a while, and putting it off till the last minute, I would need a check up (tires rotated, oil change) within the time frame of a single weekend, as I had to depart Tempe for Austin on the following Monday.
Ronnie was able to accommodate me during this short window of time which was essential for me, even though he was short one mechanic because of a family emergency. He inspected my car, and changed the oil, found one of my taillights out (fixed that), but when rotating my tires found that 2 of the 4 tires were in need of replacement, with one tire already falling apart along its outside edge, and would need to be replaced immediately.
I was glad that he noticed this problem and was able to address it before I had to leave town. I was warned because of the rare model of tires I had it may not be possible to quickly find replacements which were of the same model. I was ok with this, but Rick had exceeded my expectations when I learned later he was able to find two tires which matched the tires I already had. After speaking with Rick, I also believed his word to be honest and reliable. Given the amount of work that was done on the vehicle, I thought the cost of repairs and service was appropriate.
The management of the shop was professional and respectable. If in need of service in Tempe, take your vehicle here– I had terrible experiences at the local GMC dealerships! Thanks Rick!

I went to Ronnie’s today and I wouldn’t recommend anyone else stop in. I asked a man named Rick if he could loosen a bolt on my bike rack because the tools I had couldn’t reach it. He told me it would be $ 20. $ 20 for 30 seconds of work? No thank you. I’m 21 years old and female so he probably thought he could rip me off for that money — went to a shop on Apache and they did it for free.

I have had Rick and his crew work on all my vehicles for the last 3 years and have been 100% satisfied with his work. I depend on my vehicles to travel across the country several times a year and they have never broken down or failed to run in top form. I am confident that they are honest and thorough in their work. Ronnie’s has always delivered when promised and many times has exceeded my expectations. I highly recommend you give these guys a try!

I’ve used Ronnie’s for a number of years and the mechanics have always done a wonderful job and the owner always goes out of the way to make sure I understand the cost before they do anything and he always tries to find the most affordable option for car repairs. I’ve had some pretty significant repairs over the years and he has always explained what needed to be done, in ways that as a non-​mechanic I could understand offered me the ideal repair and also a more affordable fix now, if that was an option. You really get the feel here that you are valued as a person, not just as a source of income, and it is a good feeling!

My car had been overheating and when It stalled on me on Priest and University, I found that Ronnies Auto Shop was the closest shop.. .I then waited for my car 2 cool down, and drove 2 Ronnies Auto.. .I pointed out 2 Rick my Water inlet had a hole in it.. .and I was looking for a full diagnostic on the vehicle.. . I left my vehicle there and they informed me after they performed and engine compression check, it was not holding pressure. They changed out the reservoir as it was damaged at the top seal.. .Afterwards I got a call I needed a new Oil sending unit. I gave them the okay on that too. .I was informed I would need a new thermostat but they were gonna charge too much and I already knew somebody who could do it for me.. .When I got my car bk. the next day.. The car ran rough.. . When I tried to start the car the next morning, the car would not start.. .I had never had a starting problem until I took my vehicle to Ronnies Auto. .I had a mechanic diagnose the problem. He told me it appeared a new Oil sending unit was not replaced or new, and I had a ton of water in my engine. He had taken out a spark plug and shook the vehicle. The engine was filled with water.. .I paid in total 650.00 in parts and labor. I filed a complaint with the BBB and my problem was never resolved.. . I don’t recommend Ronnies Auto.

I had a flat tire and had the tire replaced at Ronnie’s. Months later, I found out that the replacement tire was a different size from the other 3 tires on the car.
I replaced all 4 tires and now have a spare, relatively new tire (the one I got from Ronnie’s) which is largely useless, unless I want to use an oddly shaped tire again.
The service was prompt and courteous, but putting the wrong size tire on my car will keep me from coming back.

My car totally spazzed out last night!!! I replaced my battery Saturday after it died and then weird things happened on the way home last night. I totally broke down at Priest and University, got a jump and parked outside Ronnie’s Auto Service (Cnr of University and Roosevelt). I had an idea it was my alternator and left a crazy note on their door.
I have met Rick (the owner) on many occasions as I will drive by and get him to put air in my tires. He is always very very nice to me and will not take a tip. I had no hesitation asking him to fix my car this morning. He examined my car very early, even though there were other cars there, (he said he would try to get to it first). He called me promptly with an estimate and a diagnosis. The alternator was expensive (thats just how it goes sometimes) but he didn’t charge me that much for labor, and he did go through my car to make sure nothing else was really wrong. He said he would try his best to have me leaving for work at 11:00am today.
Thank you Rick!!! You made a horrible evening into a brighter day!!!
I thoroughly recommend Ronnie’s Auto Service!!!