Rick West – State Farm Insurance Agent

My agent Rick has been there for me as long as I can remember but recently, I’ve been in two auto accidents. He has helped me to keep my insurance rates at a reasonably low rate even given my current unlucky situation.
He provides very valuable and reliable information. I am a student and I have renters, life, auto, and car insurance with Rick, so as you can imagine there is a lot to learn and a lot of questions to be asked. He has been very good at getting back to me about any questions I’ve had along the way. Often, he proposes ideas to save me money and secure my future further (who doesn’t want that!).
If there is ever an issue, Rick is very quick to address it and solve it with me. He is very attentive and thorough which are very essential qualities I look for in an agent.

This guy is the biggest waste of human flesh in the insurance world. I make a late payment on the 11^th thinking «Whew got it in before the cancellation date» They take my payment which even thought its late is still within the date given to pay it. My bank statement says right on it that they charged my card on the 11^th. I find out my policy is cancelled on the 13^th so I call the customer service number and the lady on the end of the line tells me Ive been driving uninsured for two days since they cancelled me on the 11^th. She then informs me she can do nothing for me and keeps telling me I have to see my agent (whats the point of customer service if they cant do anything without sending you right back to the agents?) and I will have to wait for Rick to waddle his ass back into his office on Monday before I can be reinstated which is two more days. I call Rick and leave a message that I want my payment refunded and to cancel my insurance. I get a snarky response back that he agrees I should go to another agency, I reply I have switched to Geico and want my policy cancelled. He writes back «Gladly!» and then sends me another email telling me it will take a month to cancel me so I don’t get any of my last payment refunded and I had to contact customer service to tell them not to take the next payment out. They say they will refer my inquiry to my agent, which is the completely worthless guy who cant seem to figure out how to cancel my policy like hes asked in the first place. Right now I’m paying car insurance to two companies because one of them cant get their head out of their ass.

I have been with Rick West for years now and have had NO problems. I have Homeowners and Auto policies with them and have been pleased the entire time. In 2005, when my entire house flooded they were there to help me though every step and make things as easy as possible. Quite a crash course in homeowners insurance for a 26 year old, but overall a good life lesson and a great story. I won’t get into that one here.
With my recent engagement, the one of the first calls I made (after my parents, of course) was to Rich West’s office. Again, they made it so easy to add my engagement ring to my policy and explained my options and everything I needed to do. Amanda and Sam were very kind, professional, and were sure to make my experience a personal one.
The other day I was on the bus on my way to work and heard a man in front of me calling his insurance company to replace his windshield that was cracked in one of the recent dust storm (I don’t really like that trendy H-​word for dust storm, so I’m not going to use it). Well, needless to say, he had one of those «we have the cheapest rates» insurance and as it turns out, the windshield wasn’t covered and he got upset with the person on the phone.
What did we learn from this?
1 — Just in case you forgot, the expression ’ you get what you pay for” is 100% accurate.
2 — Also, don’t have long, extended, personal conversations on a bus. It is just rude to make all of the other passengers listen to your business.
State Farm? Rick West? Yay! I’m a fan!

Rick West and his employees give the worst service. I am a senior in college and saved up my hard earned money to buy a Ford Focus so that I wouldn’t have any car payments. My parents use State Farm so I went to this agency. Not only did they charge me $ 132 a month (with ALL my discounts) they randomly decided to strip me of one of my discounts and told me through a letter! When I went to the office no one could explain why. Then they said it would be applied again before my next payment which was two weeks away. Unsurprisingly I was over charged that month. When I went in they were like oh I don’t understand why that happened, well over the next few months we will just reduce your payment. I am in college and I work a part time job and they were completely inconsiderate of my financial situation. I switched to Geico and I am paying $ 60 LESS for the same insurance. I would never recommend this agent, ever.