R&S Mattress

Do not shop here. They lie and deceive you into thinking you are getting a good deal. The beds are decent at best. We had a terrible experience there and when we attempted to get our money back the manager Chuck was no where to be found.

Chuck was amazing! This is a family owned business, so you get personalized treatment. Even though it was just him in the store and there were 6 others looking for a mattress, he made sure he acknowledged my and my friend’s existence in his store and got to us quickly. The prices in this store are unbeatable!!! No way you’ll ever find a nicer customer service experience anywhere. When you come to his store, grab some of his cards and make sure you tell family and friends. This business is his heart and soul and he treats everyone like family.

We purchased our mattress from R&S nearly 18 years ago when they were just had one store in Mesa. Our mattress was still great, but it felt time to buy a new mattress. So it was a no brainer that we visit R&S for our new purchase. Looking online noted they had expanded to 15+ stores.
When we went into the store we were greeted by CHUCK. It was a no pressure approach from the get go and Chuck made sure to ask us what we were looking for in a mattress. He then showed us the different mattresses in various price ranges spending the time to explain the subtle differences in the feel of each mattress and what materials went into manufacturing each mattress and the layering in each mattress i.e. coil, memory foam, latex etc.
He introduced us to their own Private Label brand of mattresses called Brooklyn Bedding, that are manufactured here in Arizona at their new state of the art 120,000 sq ft facility. The mattress is amazing not only in how they felt, the aesthetic look of the high quality fabric that encased the mattress but also the compelling value in terms of price relative the Brand Names. With the similar warranty as the Brand Name mattresses we decided to go with the BB Mattress.
The mattress comes with these amazing latex pillows that are some of the best pillows out there.
The delivery was timely and professional. Its been a week now since we have our new mattress and been sleeping like a baby …
We strongly recommend R&S for your next mattress purchase. Chuck’s knowledge and no pressure approach made it a wonderful experience.

We bought a mattress from R and S less than a year ago just about 7 month to be exact. The brand Brooklyn Bedding R and S own brand that they rave about. It was great for the first 30 days and then started to break down and turn into a living nightmare. My husband and I have never had issues with a mattress like this. Within the last 2 weeks the mattress became so uncomfortable that we ended up replacing it all together from a different store. We are still contemplating stabbing our old mattress because I would not even donate it because NO ONE would want to sleep on it, the floor is a better option. We were lied to and the salesman was shady professing Christian values but when asked where he attended he gave a church in Tucson… we wasted our money on a mattress we were promised was going to last and it didn’t even last a year. Buyer beware and steer clear of R and S and their «amazing in house brand of Brooklyn Bedding» it may be good one day but until they understand how to build a bed that lasts you won’t get more than 7 – 8 months out of a $ 600‑1000 mattress. Which is just not okay.
I wish I could’ve written a better review but my back and loss of sleep from the mattress we purchased her prohibit that.
Proceed with caution.

This is the only place to buy a mattress in Arizona. This was an excellent buying experience and Chuck was great all the way through.
People, they make these beds here in our State, and the quality is superb!!!
Beware of the IMPOSTERS next door!
Thank you Chuck, we are very pleased with our purchase.
Michael and Cindy

Joe and Chuck were great! My wife and I went in, spent a few minutes looking around and comparing styles and finally agreed on a mattress set. We arranged for a later delivery date and headed home. What we got was a great price on a queen set that is very comfortable and just the right amount of firmness for us both. Even after several weeks of sleeping on it we’re still very satisfied with our purchase.

Dave and Chuck are super sales people, which you would expect to find at the established R&S stores that do high volume. The experience and knowledge at smaller R&S stores left a lot to be desired.
Once you leave the realm of main-​stream stores (Dillards, Sears, Macy’s etc) the mattress industry has to be one of the most deceptive out there. I experienced a number of problems with my transactions. Unfortunately I :“settled” on a $ 1000 mattress that I don’t want after 3 months.
1. R&S names their own products and I believe you will find different names in different stores… at least I did.
2. Their warranty is, as a rule, for ½ the timeframe as name products and for ½ the quality. For example, Sears will give you a return if a product «sags» by ¾″ or more within 15 – 20 years. For the same product (if R&S has it), or similar product, R&S will give you a 10 year warranty… but only if it sags 1 ½″ or more
3. Their name product inventory is hit-​or-​miss. I was sold an iiComfort that was supposed to be one of the «best memory foam deals that came along in quite awhile.» I told Scott I had already returned a Costco memory foam because of heat problems. But, he assured me that this was no comparison and the best. I found out that Scott did not know that this specific model which I subsequently researched in-​depth, was NOT MEMORY FOAM… and had not been rated for heat yet. It was ridiculously hot.
4. No problem… Scott exchanged for one of their Brooklyn Bed brands that was $ 100 less (and he didn’t give met he $ 100 discount he did on the initial transaction… so a $ 200 hit). I also noted that during the switch, there were no «deals» like there were during the first transaction… nor any «I can give you these for $ 200 less» discussions. I knew I was being played the sucker, but what do you do? THEY HAVE A NO REFUND POLICY. The second mattress was supposed to be a high-​quality latex bed with 3−4″ of latex on top of their custom foam…“only found in competitive $ 2600 mattresses.“
The Brooklyn Bed Latex mattress weighs about 600 lbs.; feels like your sleeping in lard, is still hot after about 5 hours of sleep and I now have shoulder and hip pain I’ve never had before. As does my wife.
I really feel like I’ve been taken to the cleaners. This mattress is money down the toilet and will likely be moved to a guest room shortly because it’s just too expensive to dump.
In the future, I stick with mainstream stores where you can compare product and price. And, perhaps just a plain old $ 800 inner spring mattress.

Great customer service and a great product! I called the Tempe location after finding out the mattress that we purchased 2 months ago was not the right one and was outside the return policy. I spoke with Chuck who gave me pricing over the phone and tried to get it delivered the same day. Not long after my dad left to head up there the delivery truck pulled in front of my house with the mattress we needed. He really saved the day! The drivers were very nice and professional as well and hauled away the old one. Mom laid on the bed and loved it! We even got 2 pillows included. I cannot thank them enough for helping us out and would recommend them to anyone. In a few months I will be in the market for a twin and queen bed and will get it from them. You cannot beat great prices AND awesome customer service.

We bought a mattress last Saturday from R&S.
It was the easiest mattress purchase I think I’ve ever done. Took about an hour including trying several out.
Delivery was easy and product price was fair.
Staff was knowledgeable and courteous. I wouldn’t hesitate to buy from them again or to recommend friends and family to go there.
While only a few days into our new mattress, we’ve been sleeping great on it from Day 1 which hasn’t always been the case in the past.

Scott was extremely helpful, answering my myriad of random questions about the products and how do you determine which bed is right. Very pleasant demeanor. Knowledgeable about the product. Was able to point me right to the product he determined would best suit our needs.
Looking forward to delivery and getting it set up cuz we have been missing out on a good nights sleep for way too long. Darn Select Number bed took a beating when our tree was struck by lightning and surged the outlet where the bed was plugged in, the doorbell, and our big screen TV. Yep, all true.
But that’s not gonna happen with the new bed.
Totally walked into this place just to look and walked out only after I was convinced that this was the best place to purchase a new mattress. Sold! Delivery is scheduled to happen early in the week.
Can’t wait to switch from hammock to a bed once again.

I was looking for a new Mattress, so what to do read Unilocal reviews. All the ones I found on this company were quite good. They have a lot of stores throughout the Valley. Thi location is in Tempe over by Ikea. So I gave it a go.
It is located in a shopping center across from Ikea.
When you pull in there is a guy swinging a sign around and then a sales guy from another Mattress store pops out and trys to horn Swaggle you in to their shop.
So don’t be fooled. GO to the R & S Mattress store.
It looks very plain when you come inside. Like a warehouse type setting. But, the company has been around for a long time and they have a long warrenty on all their products. 10 years in fact.
Chuck was our sales guy. We found the type of bed that we wanted and $ 1.700.00 later, it was a done deal.
We were in no hurry so they delivered it 2 days later. They were very careful when they brought in the Mattress and removed the old one. Yes, they took away the old one as well. It was 10 years old, so we felt we needed a new one.
It has been 2 weeks and so far I like the bed a lot. It came with 2 free pillows, which the delivery guys did not have with them. I had to make another visit to Chuck to pick them up.
Bottom line is I am happy with it, price was right, and I would buy another Mattress there.

Chuck helped me find the perfect mattress at a great price! I tried several and instantly fell in love with one of their Brooklyn Beds. Great customer service experience. Check them out and you’ll find the task of finding a mattress easy and hassle free. Sweet dreams!

Great service. Same day delivery! Great price. Don’t bother going to the mattress store next door!

Chuck was great for my husband and I. Allowed us to lay on many mattresses even though we walked in at closing. (We didn’t realize it until I started to Unilocal) Chuck even left us alone to talk and go back and fourth from mattress to mattress. The experience was so enjoyable without any pressure.

Chuck was more than helpful when it came to deciding which mattress I wanted. He pointed out quite a few within my price range and even have me his honest opinion about several choices I had. I know he is all
about customer satisfaction because I mentioned a mattress from another retailer and he asked me multiple times if I was sure I’d be satisfied with buying from him! I mostly appreciated his honest opinions. Thanks, Chuck! You’re awesome

I recently bought a queen size pillow top mattress and box springs. I wasn’t ready to have it delivered at that point. They kept it for me until I was ready. Chuck waited on me and was very patient when I was looking and made sure that I got what I wanted. When the bed was delivered, Justin was very careful and very kind. I would highly recommend them. The prices are great and so is the service.

Searched for the best deal on mattresses, found them here.
The entire transaction of buying two beds took under ten minutes. I handed the guy my money and he quickly loaded up the mattresses and box springs for me.
Beds have held up nicely so far.

My husband and I visited many mattress retailers in the Tempe area to find the best deal, mattress, and guarantee. We were paranoid about buying from anyone who wouldn’t replace the mattress or would charge an arm and a leg to do so. We also got pretty tired of the rigamarole of salesmen.
Ultimately, we liked the selection at R&S, especially the Brooklyn Bedding mattresses (their own brand). I was a bit nervous about buying a brand I didn’t know but did lots of research online (including
and
) and was reassured. Chuck was really patient and informative, letting us lie on mattresses for 15 minutes or more and explaining the benefits of each one. He also said that if we were not happy he could exchange our mattress at no charge (if we wanted a different mattress we’d just pay or be refunded the difference in cost). Then he offered us a really nice deal on the one we liked: the Brooklyn Bedding Bliss latex mattress.
We ordered a mattress newly made by the warehouse, and when it showed up last week it was firmer than the one we fell in love with at the store. I called a few days ago and Chuck offered to send us a new mattress at no cost, just like he promised. I decided we wanted the one we picked out in the store instead of another new one, and he agreed that it could be done. It was delivered today by Justin, who is timely, easygoing, and who remembered chatting with my husband when he delivered the first bed. Such a nice guy. I’m happy with the new one and pleased that the exchange was so simple and Chuck kept his word. Given how much of a pain in the ass it is to buy a mattress, it’s nice when good people do good business.

I purchased a California king from Chuck about 4 years ago. Looking back I can see that he told me everything he needed to sell a bed. He misrepresented the warranty, and delivered a King, claiming it was a California King. When I brought this to his attention after delivery he informed me how long he has been selling mattresses and that he would never do such a thing.
I don’t have anything against most sales people, in fact I can really appreciate a good sales person. They can make the buying process easier, and be a valuable resource. I also have no respect for a sales person who does and says what ever he or she has to to make a sale, especially if it is not the best thing for the customer.
I hope that if you are considering shopping for a mattress here, that you reconsider and shop elsewhere, no matter how long Chuck says he has been doing this. There are plenty of mattress stores in the valley, and I just purchased a name brand actual California King at a reputable competitor for about the same price as what R & S was selling.

My wife and I fell into the Ikea mattress trap when we purchased our first bed together about 5 years ago. When we finally decided we were done with sleeping on a glorified futon mattress we started looking around for a new mattress. Most stores prices were ridiculous for the mattress sets we liked. We had seen the signs for R&S around so we decided to check it out, and I am glad we did. The prices were way better than other stores that we looked at and the staff was great. The delivery guy was polite and very friendly.
We were not sleeping well on the first mattress we picked so we exchanged it for another one that was an equal value with NO PROBLEMS. The employees assured us that if we still did not like this second choice that we had another full 30 days to bring it back and exchange it for another.