Preppy Pet Tempe

I put my two cats at Preppy’s for two weeks. The elder one got both eyes irritation, I talked to the staff, they said“it’s common if you put your pet at a pet hotel”. The younger one got ringworm infected. Maybe it can’t be any more common. I guess they never clean their condo room.

Affordable and reliable dog boarding was nearly impossible until I found them. $ 20 a night for your small toy dog, what could be better. They take them out 5 times per day and have affordable play time.
They also don’t give a late fee on weekends for pickup. They were very helpful in booking my dog and when you call someone answers quickly. They will also take $ 5 off of a bath when you board.
They will certainly get more of my business in the future for when I need someone to watch my dog.

I cannot express how great the staff has been with my aggressive chihuahua and my hyper dachshund. I was told I’d be traveling for work for the better part of December and after have been through multiple sitters and boarding facilities I was praying this one would work. They were so patient and kind to my fear aggressive chihuahua that he was actually excited to go back! There aren’t enough stars to express how grateful I am to the lovely staff!

This review is for grooming services as I have never boarded my dogs here.
I have two dachshund mixes who need their nails trimmed regularly. I normally go to petsmart but have grown tired of the attitudes of the groomers there. Both of my pups would rather skip their nail trims, especially my girl who is very nervous and shaky, and when it comes to getting her nails done she’s extremely squirmy and impatient. I decided to give Preppy Pet a try and called 15 minutes ahead to check for availability. Tamara took care of my dogs and was very patient and sweet with them, something I truly appreciate after being treated like a burden at my normal groomer. She ended up needing some assistance with holding and comforting my girl dog during her service, and another girl named Colleen went back to help. Not once during my visit did anyone complain or make us feel anything less than welcome. I feel that after some regular trips here, my dogs will learn to enjoy their nail appointments thanks to the kind and understanding demeanor of the staff here. It truly makes all the difference. Thank you Tamara and Colleen for a great first visit, I will definitely be back!

When we go out of town we take our dogs to Preppy Pet in Tempe. They are AWESOME!!!

My Dog Pumbah just had her second stay here and so far so good! She is a teacup size dog and is not too dog friendly so we loved that she gets her own little kettle/​room and is privately let out 5x a day. We use to stress about leaving town but now that we have this doggie hotel we feel comfortable and happy. Staff is very friendly and helpful.

I recently moved to the neighborhood and have been bringing my dog Jax to Preppy Pets for Doggie Day Camp. He makes a beeline for the playroom door when we walk in, so I guess he likes it there. Also, the employees seem to enjoy his company as much as I do, so I don’t worry about him while I’m at work. Love this place.

We used a groupon for our puppy’s first boarding. Everyone was really nice and took the time to explain everything. My puppy seemed happy even before he saw me when I picked him up. So, apparently they did something right. He was really tuckered out when we finally arrived home.
My only issue is I think playtime should be included. It seemed overly pricey to add playtime on a daily basis.

We have tried a lot of groomers & these guys are the best. We have a pretty mellow dog & we usually just get bath & brush, but our dog always looks great. They are timely but do a thorough job. We really like our groomer Tiffany.

I took my maltipoo to Preppy Pet for grooming. I added on the teeth brushing. He was supposed to be done by noon and I had planned to take him home during my work lunch. I never got a call that he was ready. At 4 I called and they said he was almost done. When I picked him up he was just getting finished and they said they couldn’t brush his teeth because «he wasn’t having it». I think it’s because they ran out of time. I asked for his hair to be short and they give him this poodle looking fro on the top of his head. I was’t very impressed with this groomer.

This was my dog Leela and my second time at preppy pet, and we are very happy with the experience. My chow mix looked so good when I came to pick her up. Her coat was evenly cut and shinny. She was happy and I could tell she was treated with love and kindness. The staff is very friendly and I can tell are passionate about the care of animals. Thank you preppy pet, we’ll be back!

My fur babies love it here. I board Bingo and Maggie here all the time and we have been going here for 5 years. The staff is very caring and the owner Chad is very nice. When my fur babies come home they look good and healthy. I do not do the play time simply because my dogs only play with each other and we get a large suite for them. I did do play a few times in the past I would get a kick out of watching them on the cam. The only downfall is when you are on vacation yet you know you can see your babies on the cam you tend to want to be at the laptop all the time. LOL

I’m very disappointed in my dogs latest stay here. I just realized that they had a video cam to check up on your dog, the place was way overcrowded for the space they give them to play. It’s incredibly small. I paid for all day play and out of 4 days I only saw my dog on. Camera two times (morning only) the first time she was even with the small dogs and she’s not a small dog. The third day I found her with her size dogs but again only in the morning.
The workers do not play with the dogs. The play time is just being out with other dogs, no toys or anything just a very small space on tile like flooring. Not enough space for play time for most dogs. Very disappointed.
The groupons do not cover playtime and they charge you for anything extra and I’m not even sure I got all day play for my dog considering she was never on camera… suspicious. I don’t recommend this place. This is my third time there but the first time that I looked at the camera and checked on my dog and I don’t think they are honest in how they take care of your pet. Will not be returning.

Took great care of our dog Dukey. I had a Groupon for a 3 night stay, I added on some hours of puppy play time and then I had him groomed. They were very accommodating to the times we had to pick him up too.
When I got him home his skin was really dry, but many website say you’re only supposed to bath English Bulldogs like 2 time a year… not sure if I believe that seeing as they are the cutest stinkiest dogs on the planet they deserve an oatmeal shampoo bath probably once a month depending on how active they are.
Overall good experience, even with the Groupon all my added on play time and grooming I spent over $ 100 on a four night stay.

I found this place via a «Living Social» grooming deal. Daniel the groomer of my Maltese is a «5 Star» groomer, very friend and did a great job, but I could not give more than one star because this «place» was awful. It was past dirty… it was «filthy». There was an odd odor.
The front check in area was cluttered and did I say «filthy», they sell dog food and other items in what appears to be a waiting room. It was chaotic. I asked Daniel to show me the grooming room and the room where my pup would be held after grooming while waiting til I picked him up… walking down the hall to the grooming room the dirt actually went up the walls. The grooming room was dark and all the shaven hair all over the floor. The room where the dogs are kept either for boarding or holding after grooming was fairly large with maybe 4 crates high stacked in a «U» around the room. Floors, walls, chairs every thing was dirty. This may be ok for some but …
I have been from PetSmart, to other dog grooming boutique’s and they were clean. Heck the county shelter in Phoenix is so clean you could eat off the floor. I am sorry I will never go back here. I was so concerned for my pup I didn’t even go home I just waited in my car for 90 minutes til they called me to let me know he was ready. I was so uneasy leaving him.

Worst place ever! I will never return and would NEVER recommend! I have a Beautiful female Yorkie who now looks like a butchered male chihuahua:(I am so incredibly upset with this place! BEWARE!!!

I took my dog in for grooming and the price (with a LivingSocial coupon) was fantastic. I didn’t research the facility ahead of time, but it was fairly close and I work 30mi from home and they were willing to let me drop my dog off first thing in the morning on my way to work and pick him up on my way home as late as 7pm. Plus, there was no additional charge beyond the grooming fee to basically watch my dog all day.
When I arrived I instantly noticed the smell and overall feeling of chaos. It smelled like an animal control facility and the dogs were all put in the same room where they viciously barked and snapped at each other. The lady assured me my dog would not go in there, but it made me wonder why all those angry dogs were crammed into one kennel and if their owners knew.
The check-​in process was simple, but I had a feeling of dread and regret leaving my dog after seeing the conditions. I tried to use the online cameras to check in on him. The cameras work but not a single dog was in the «play» areas all day and you only occasionally saw an employee walk by.
I barely made it to pick up my dog before 7, but luckily I got a call from an annoyed employee making sure I was coming (I arrived at 6:52pm). They brought my dog out and he nearly choked himself trying to get to me. His haircut looked fantastic, the groomer was very polite, and I was happy with the results.
The 3 stars is for the grooming services, convenience, and cost. I would strongly recommend taking your pet elsewhere for boarding. I would recommend this place if you’re dropping your pet off for grooming and picking him up immediately after.

This place is SUPER AWESOME”!!! My husband was on a worked training and we had to stay across the street (Embassy suite) NOT PET FRIENDLY hotel. So worried about our 6 month old puppy. After doing some researches, found this place, PREPPY PET TEMPE. WOW!!! Staff are FRIENDLY, attentive, and informative .Brie, chad, Lainey (sorry if I forget your names) are so on Top of things (cleaning play area at ALL TIMES!) watching our CHIP from web cam. We even Got a great deal. They have all Kinds of PROMOTIONAL GOODIES from Groupon and Unilocal.I HIGHLY RECOMMEND this place. Merry Christmas to all!!!
Love,
CHIP

Anyone with furbabies knows that it can be difficult to leave your pups behind whether it be a week or two days. When I moved here 3years ago I was traveling and had to find a place that I could comfortably leave my pups in while I was gone. Finding this in a new city with no one to make suggestions was very stressful (I didn’t Unilocal at that time).
I found this place because it was close to where I lived at the time and it popped up on Google. I went in for a tour and they walked me around and showed me the different Kennels and rooms you could put the pups in. The entire staff is very friendly and the establishment itself is very clean and well-​kept.
They have a few different kennels to chose from as well as a groomer in house. The groomer introduced herself to me and discussed the different cuts she could do to make my mal-​shi as cute as can be ! :) I loved this because now I can do everything at one place and feel good about where I’m taking them !
Something else they have that I absolutely love is the puppy daycare. They watch to see how your animal’s temperament is with the other dogs, which is great! That made me feel confident that they ensure every dog can be there and I didn’t have to stress about their safety. They are always consistent in checking the current status of your pets vaccinations to prevent any issues whether it be from your pet or other clients.
Every time I come in they always remember my pups and myself and that is a great feeling because you want to feel like they know your furry family! I will even drive out of my way when I have the time to spare to purchase Blue Buffalo for my babies here just to support the business. Overall this is a great place you can trust and leave your babies while you’re out of town or for the day for daycare when it’s too hot out!

We needed a place to board our 3YO Shih Tzu when we went on vacation. Our friends couldn’t take him so we had to resort to placing him in Preppy Pets. We visited the place before making a decision and it seemed OK to us however, we never had to board our dog before so aren’t exactly experts on the subject. We did notice that it smelled pretty bad but presumed that to be normal.
When we dropped off our dog we informed the staff that he needed groomed (requested puppy cut, be sure to cut between nails, trim ear hair and trim nails). We left dog food and rawhide bone and his bed (which was nearly brand new) with him. We also informed the staff that he doesn’t like to play with other dogs.
When we picked him up the groomer came out to see us and stated that there was a note stating that he bites and that she wasn’t sure how short to cut his hair because «Puppy Cut» means different things to different people. Other groomers we have used seem to understand what a Puppy Cut is but apparently not this lady. I was surprised at the note about biting because he is a very friendly dog and has never bitten anyone in his life. If he is «pushed into a corner» he will put up a fuss but has never bit anybody.
I was disappointed with the grooming — they hardly cut anything off. They didn’t trim most of his nails and didn’t file them at all. They didn’t trim the hair between his toes or trim his ear-​hair. He had a lot of hair trimming all over him so apparently he was not brushed or washed after his grooming. Finally, he had orange colored stuff all over his butt — not sure what, perhaps poop or something else. He got a shower as soon as he got home.
His nearly new dog bed was FILTHY. There were hairs all over it (Shih Tzu dogs do not shed, they have human-​like hair). There was some other white sticky fuzzy stuff all over the bed as well. The filth wasn’t just inside his bed the outside was equally filthy… The bed is in the garbage now.
After showering him, we found that he has a lot of little red spots on his ears. We don’t know from what but it looks like numerous small insect bites.
Needless to say, I will NEVER, EVER take our dog to that place again.
The positives are that the price is low and the staff was always friendly (even though the groomer lady was a bit odd).