Pizza Hut

I placed an order online shortly after 7:00 pm, the estimated delivery was 9:00 pm. I understand that the restaurant was obviously busy, however when I called the store at 9:50 pm I was told by an employee that no order had been placed. After speaking with the manager I was told that someone had called at 7:30 and canceled this order. This person was NOT myself. When I informed the manager that I had not canceled my order and was still very much expecting a delivery, he informed me that they could redo the order but would not be able to deliver the food for at least 1 hour. I completely understand that they were busy however they canceled the wrong order, didn’t apologize, or even offer a discount. That is completely unacceptable.

This place is a mess. It’s not even clean. No one is in the front attending customers. I had to knock on the counter and shout «hello» for someone to come to the front. To top it all off, I submitted my order yesterday for pick up at a specific time and the pizza wasn’t even in the oven. The phone has been ringing for 5+ minutes and no one cares to answer. Wankers!

Pizza was delivered before the time allotted but there was a long hair in my pizza.

Rudest service I’ve ever dealt with from a pizza company in my life. If you want to get yelled at by your delivery person and have to wonder if your food is going to get spit into then eat here.

Burnt our pizza.
Middle of the pizza was unedible, had to cut out the middle and just eat the edges. Was a disappointing waste of money. Sure, first world issue and all that, but still annoying that I spent money on this unedible thing.

I admit that I have gone here a couple more times than I should have, but I always come back. . not for the service, but for the convenience. I’ve yet to go into this location and not have to wait for someone from the back to come in ever so slowly. The people here seem to have no care at all, and are very carefull as to not show you one smile. the service is terrible, the pizza/​wings are usual.

Don’t go here!!!
Not only was the pizza undercooked… as in soggy raw crust, the service was incredibly rude. My family waited one hour and 45 minutes for this inedible garbage.
I called the location multiple times while waiting with the last call being to cancel the order. The «manager» that answered not only yelled profanities at me she also hung up on me.
I went personally to the store the next day demanding a full refund which I received with multiple apologies.
I don’t care how sorry you are at the way I was treated or how crummy the product was. I will NEVER order from this establishment again.

What university town doesn’t have a glut of pizza joints surrounding the campus? You would think all the competition would motivate each establishment to vie on quality, taste, price, service, convenience – something to differentiate itself from the place down the street.
Pizza Hut doesn’t seem to care about standing out on any basis except bad customer service. We ordered 15 pizzas today for lunch before a lecture. Delivery time was set for 11:45 so people could get pizza before the noon lecture started and they could eat it while listening to the speaker.
The lecture started on time but the pizza was late. The delivery boy finally showed up and brought 10 pizzas in one trip and said he had to make a second trip for the rest of the pizzas, plates and napkins. By the time things were set up, It was too late to interrupt the speaker and ask the audience of 40 to help themselves to pizza in an adjoining room.
I told the delivery boy I was unhappy that he was late and that I would keep the pizzas but would not pay for the pizzas since they were going to sit around for an hour and get cold before people could eat them. I told him I would call his manager and discuss the situation with her.
He said if I wasn’t going to pay for pizza, then he would take them all back. He started to pack them up while complaining that I was messing up his scheudle. I relented, signed for the them, and went to call the manager. The manager heard my story but said I could either have the pizzas picked up or pay for them. They would not comp them even though they were delivered late and our guests missed a timely lunch.
The manager said she did not have the authority to comp $ 200 worth of pizza. She could just pick them up or I could pay for them. It dawned on me later that if Pizza Hut picked up the pizzas, by law they would have to throw them away, so they would be losing the money whether they were picked up or if they comped them. I asked, haven’t you ever had a bad experience at a restaurant and had the manager come over, apologize for the screw up and comp the meal? She said she couldn’t comment on that scenario.
The irony is that this order went bad at two different times. I called the store hours before delivery and told them I could meet them on the street with a cart so the driver wouldn’t have to waste time finding a place to park or getting lost looking for our building. I was told that wasn’t necessary. If we had done that, I would have been happy with the order and it would have been on time.
Later, if the delivery driver had brought plates and napkins during his first drop off, people could have started eating, but I had to wait for his second trip for the plates and napkins and by then our lecture had started and it was too late for people to eat.
So Pizza Hut got their $ 200, but we didn’t get timely delivery or hot pizza. It ended up sitting around for 1−½ hours. We won’t be ordering anything from them in the future. On average, we order pizzas at least once a month – Big Jimmy’s or Hungry Howies, stand by for our call. Just be on time.

During my kitchen remodel I ate at pizza hut a lot more than I ever intended to. It actually got to the point where the guy working knew who I was. I don’t remember the mangers name but he’s a cool dude and once when there was an issue with a payment he helped me out. Now that my kitchen is done I don’t eat there often but I do make sure to buy a pizza at least once a month with those guys.

This is the worst Pizza Hut I have ever been to. I was up-​charged for something I didn’t order. When I asked for it to be corrected it was done wrong again, given the wrong change and had the drive thru door slammed in my face. Asked to speak to the manager and he was extremely hostile. He took my change, receipt and food. After some time I asked for a refund and was told that wasn’t possible, too much paperwork. Asked for his supervisors number and was told he was the highest manager, there was no one above him. Right.
I went to the next Pizza Hut and asked for the regional manager number. I left the food at the restaurant because I was no comfortable eating it after he took it back to correct their mistake. Not sure what could have been done to it.
The young girl at the window did get it wrong twice, but the example the store manager gives is piss poor and is the issue. I hope Pizza Hut sees who they have working for them and speaking on their behalf because according to this store manager, Tim, he’s the owner and CEO of the company. I highly doubt that.

I usually like Pizza Hut, but every time I have ordered food from this location, the pizza has been burned and the wings undercooked… How does that work?! I finally gave up and stopped ordering from there all together! I go to Dominos! Great Pizza at Dominos!!!

I don’t like mega-​chain pizza. I don’t like Domino’s. I don’t care for Papa John’s. I’ve never had Hungry Howie’s because frankly on their flyers it looks horrifying. And I will never ever eat Little Caesar’s again in my life. .. but I gotta admit, Pizza Hut makes a decent thin crust pizza
There were a few great locally owned pizza joints where I used to live in Tempe. Tessio’s and Boulders On Broadway stand out, but ya know what? Sometimes you don’t want to pay $ 20 $ 25 bucks for an extra large 3 topping pizza. Sometimes you just want something decent for only $ 10 $ 12 bucks. Sometimes you really DO want a decent cheap pizza delivered to your door in 30 minutes or less
The three years I lived nearby, I probably ordered Pizza Hut delivery or takeout once every couple of months, and I’ve never had anything to complain about at this location on Broadway
PS — the boneless spicy bbq wings are dangerously addictive

REVIEW ON DELIVERY:
Haven’t done Pizza Hut in a while. Ordered in recently one night with a friend when wings sounded like a good idea. Explored local joints (Venezia’s was one) online and they looked good, but Pizza Hut online won us over for the price and the 20% off coupon they give for your first online delivery order.
Popped our collective PH delivery cherry with a 20 bone-​out wing sampler (honey bbq, American, buffalo mild, & garlic parmesan). Total before tip was a little over $ 13. Took nearly an hour to deliver. Delivery person was friendly during our brief exchange. I just wish they’d been a little closer to the 30-​min estimate.
We learned bone-​out wings are simply stunted deep-​fried chicken fingers drenched in sauces. Maybe you knew this, but we didn’t. Unpleasant realization. I could’ve purchase a bag of frozen chicken tenders myself, chopped them up and added sauces for the same effect.
Anyway, garlic parmesan was by far the tastiest. Honey bbq was (surprise!) too sweet and almost teriyaki-​ish. The American and buffalo were nearly indistinguishable and fire-​red, salty, and sour.
More than filling for the 2 of us but this first time is probably my last with these «wings», though I’m sure «bone-​in» is probably better. So 2 stars for convenience/​price, and plus 1 because they actually have a download of their nutritional info on the website. Full disclosure deserves extra props in my book.