Paradise Bakery

So be aware paradise bakery just got bought out by Panera. Pretty much the same thing though except for the way you order your food. Today was my carb day so I was super excited to get some lunch at paradise bakery because I have been CRAVING broccoli chedder soup for the longest time!!! I walked in and the whole process changed on how you order. I went up to the counter and ordered my soup and salad and was told This was their full first week doing their new process. I went and hung out waiting for a soup and salad… and I waited… and I waited… Manager came up to me after semi– patiently waiting for 15 min. She offered to get me a treat but I respectfully declined since I don’t eat much sugary treats these day. She said she would just on my order and then came back and asked for my receipt. She offered me a full refund as a courtesy since I had been waiting for SOUP AND SALAD to be made. Lol… She was very kind and I appreciated the gesture. Next time I will be ordering online since this burned pretty much all my lunch.

The food has always been good [enough], but the service has always been so-​so of the many times I’ve been here. The minimal required sense of friendliness & urgency to help customers for the sake of keeping their doors open I imagine. Luckily the only reason I continue to come is because I like the food and it’s close to my house but I would like to see them do better in the customer service department.

I walked in preparing to order breakfast. Not keeping track of time, the young lady Tallin informed me they stopped serving breakfast 30 minutes ago. After seeing my sad face she said «let me see what I can do» and asked me what I want. They took care without an issue. AWESOME!!! All the employees were happy, joking around, with smiles, all while taking care of customer. OUTSTANDING CUSTOMER SERVICE!!!

Some of the worst service ever. Rude young people in a hurry to get out of work. Salad thrown together with a no regard to what she was doing. When she didn’t see a scooper I was afraid that she was going to use her hands without gloves. I will never come back to this location.

I have been a customer of this location for more than 3 years and have never been impressed. However, I only buy bagels from Paradise Bakery. I have discovered that the employees do not know what makes a bagel pack a bagel pack. They do not know that a baker’s dozen (bagel pack) is 13 bagels, that cream cheese is included in the bagel pack or how to ring it up. Once again I arrived home this morning with 12 bagels instead of 13 after carefully explaining to the clerk that a bagel pack comes with 13 bagels. This has happened to me several times over the years.
I also ordered an mandarin orange muffin and it was wasted money. It was awful, was not done and tasted like raw sour dough.

What do you do when you order one thing and bring home something different?
The Pick 2 Combo of an Adult Grilled Cheese came home looking like a plain grilled cheese.
It is 830 when I walked in and they don’t close until 9 p.m. You would’ve thought it was 855 p.m. cuz they had everything put away and was working hard on clearing the rest.
She couldn’t even find the cookies that go with the sandwich orders.
Yeah um, don’t come into a restaurant to order food during business hours.

I’ve eaten at a lot of paradise bakeries. This one was near my parents house and seemed like a convenient place for lunch. Compared to most Paradise bakery is this what is subpar. In general it seems Paradise bakery has been going down a little bit the last couple years. I heard it’s because another company to come over but I’m not sure about that. What I am sure of is that even Adam early lunch they were out of a lot of stuff and the service was poor.

This place is going to go out of business. They are understaffed and no longer have fire roasted tomato soup.

Awful service, they never get your order correct. The portion sizes and cuts of meat on the sandwiches is always too small or they forget to put meat on a sandwich. Always out of plates and bowls.
The staff is absolutely clueless, don’t come to this one the other ones are better

One of the dirtiest paradise bakery I’ve been to. Rude employees. Food poorly prepared. Was given attitude when I asked about remaking my sandwich. Finally just asked for refund. Will not be returning to this location, and recommend to not waste your time and money at thi location.

Well, it’s been 20+ years that I’ve been a regular customer of Paradise Bakery. I’ve purchased most of their refillable cups/​mugs and even have an original very faded one that has the old turquoise and purple colors with the palm tree design/​logo. I’ve loved them from the beginning. What’s not to love?! Fresh baked goods (LOVE the ginger molasses cookies, mandarin orange muffins and scones. Their sandwiches, soups and salads made fresh to order have never disappointed. I could go on and on but my Paradise coffee is getting cold and the muffin is calling my name. Always consistent, ALWAYS Paradise! To be continued. ..

Recently went here with my kids and some other families and we were not too impressed. While the food was good, the service was pretty bad. The food runner kept forgetting to bring items for all of the kids meals. It made for a somewhat unrelaxing meal.

So gross. Seriously for a corporate chain this place needs so much work. Fork filthy, and bowls disgusting. Restaurant 101. Let’s learn how to wash our dishes. Song even get me started on the rude in– friendly staff. Ugh, I usually enjoy paradise locations but this one is just too much. Eww. Clean up your act tempe location

I like Paradise Bakery in general but this location has really terrible management. The staff is always rude and seems annoyed by you being there. Tonight, I came 20 minutes before closing to get a soup to go and had to wait for someone to stop cleaning/​packing up to serve me. Then, when I paid and was leaving, one of the staff wouldn’t stop sweeping to let me pass, so she literally swept stuff onto me as I walked by. I don’t know what’s wrong with this place.

Not as good as it used to be. BBQ Chicken Salad is just ok. They brought me the wrong sandwich, but it took so long to get it in the first place and the line is so long I don’t dare go back up there. Cashier is a little snooty. Don’t need to ever come back here again.

I have been coming to Paradise Bakery for years and with each visit they have progressively gotten worse.
I went there is morning hoping for a nice cup of coffee and breakfast sandwich and was thoroughly disappointed.
The coffee was bitter and the sandwich was horrible! I ordered the power sandwich, the turkey sausage and spinach. There was barely any turkey on it, the spinach was piled up on one side, it was luke warm. On top of it all it didn’t even taste very good.

This Paradise Bakery is the worst I have ever been to. I have been here 3 times now hoping it will get better and it never does. They have awful customer service. I went with my husband at 7 pm and they had run out of 2 soups and bread plus the dinner rolls. We were 2 of 5 people in the whole place and it took about 20 minutes to get our food. When they served us, a young man said they were out of dinner rolls but would like to bring us another type of bread. We told him what we wanted and he completely forgot and never brought anything out. Meanwhile he sat and chatted with friends.
The food was bland. The only good thing was the cookies which are always amazing.
Customer service was awful. Expect to wait and not be helped until the employees are done with their personal conversations.

Always a Good Choice
Paradise Bakery has always been a great place to grab a quick bite to eat. The food is delicious, fresh, and Paradise has so many diffrent options.
The salads and sandwiches are tasty. My nephew enjoys the Macaroni & Cheese and so do I. The macaroni & chrese is creamy and taste as if it was home cooked. The soups and salads are equally delicious.
We always end our meal with a sweet treat and Paradise has some of the best after meal treats. The baked goods are the best! You won’t be able to choose.
This staff at Paradise are always friendly and eager to accommodate your needs.

Rip off!!! $ 24 for a couple with two sandwiches, two soups and two drinks. The soup was very salty and tasted like any crap from old country buffet. The sandwiches were equally unspectacular. Do yourself a favor and go somewhere else. Not sure why this place has such a high rating. Maybe people feeling they are cool for finding an alternative to Panera

This location always weirds me out a little. They don’t use gloves on the salad station. Instead they use tongs — which I sure hope are sanitized between each salad — and grab a little of each ingredient with the same tongs. The germaphobe in me worries about food safety for people with allergies. You’re just cross contaminating all the ingredients there. Plus they don’t all have to wear hats here, apparently. So whoever is making your salad is free to shed into your food.
I do enjoy Paradise Bakery, but I’m a bit weary of the food at this store. This was probably my last visit to this location.