Men’s Wearhouse and Tux

On Black Friday, I bought a bunch of dress shirts for work, as it was a buy one get one free sale. The representative who helped me kept bringing me more and more shirts. «Here this one is free with that first one you like…» repeat and repeat. Not a bad deal at all! Got almost $ 800 worth of stuff for under 400. Not a bad deal.
2 stars given for the attitude when I came to do a return. I had a $ 99 shirt that didn’t fit. Found a $ 89 shirt that fit perfectly. Was okay with an even exchange, since so much of my purchase was BOGO. Well it turns out that the shirt I was exchanging happened to be wrung out at a zero value. And it was technically a dress shirt, and the one I liked was considered casual wear (really? They are practically identical shirt in a slightly different fabric).
Because they are two different categories, I could not return the shirt, but they’d be happy to sell it to me at a slight discount as a concession. This annoyed me, considering how much money I spend there regularly. Told them I might just go ahead and return another $ 300 of shirts, in pairs, since I can’t return this one single shirt. They didn’t seem to pick up at that. It’s this general indifference with customer satisfaction in retail that keeps me from being truly loyal to even the best of companies like Men’s Wearhouse.

I purchased two sweaters today, same type, but different colors. I really wanted a sport coat, but the one I really liked was not in my size.
The salesperson said, kept repeating it like a mantra, too that he could ‘get it for me, no problem,’ but he never did.
The salesman, I forgot his name, must have just returned from a break because he smelled like he had just made love to a carton of cigarettes.
I wanted to stay longer, but my other half didn’t like being bothered with the sales people bothering for business.
The store is clean, selection subpar, but because the sport coat in my size was not available; and because the salesman kept saying it wasn’t a problem to get the item for me, but never made it happen, I have to give 2 stars.
Will I return, probably? But not to this location.

Great customer service. I had pants that had ripped and without hesitation the young lady at the counter swooped them up and had them repaired on the spot. I also had a shirt that I had worn several times and they immediately took care of that. No hassle. The manager Bruce Diaz has a great store there.

Super friendly service. They went above and beyond to get the ties we wanted to gift for the groomsmen within a few days and out of state.
They have really good friendly stylists and recommendations. It was a one stop shop for him. They gave us 40% off coupon for shoes in February. They had awesome buy one get one deals for slacks. Then they gave us a credit of $ 500 after the wedding to buy a suit. Done. Done and done.

Used this location for my Wedding Tux rental. There are 11 total rentals for my upcoming wedding — Me, Best Man, 5 Groomsmen, 2 Dads (biological and step), and 2 ring bearers (twin boys). They got me in, and out in about 30 minutes for the initial meeting. They explained all the options, pricing, etc. Very professional. The «kid» (probably 22) didn’t provide much assistance or recommendations… but the other staffers that assisted me did. This part of the review I would give 4 stars — slightly better than average service/​etc. 1 star deducted because I HAVE to pick up the tux 2 days before the wedding and not the day before.
Popped in there this past weekend for the fitting/​measurements — was in and out in 5 minutes! But then I decided to browse (bc using the voucher towards a new suit vs the free tux). Emmett H. — was there to assist me. I didn’t think I needed assistance (bought many suits in my life) — but Emmett was great. He has a calm professional demeanor about him. He was very knowledgeable about all the suits and the origins, fabric, stitching, etc. Very very helpful. He then helped me look at this fantastic suit — Italian made, imported wool, German stitching style — Top Notch. I can’t wait to pick it up. Emmett said he has 2 (I believe) FT Tailors on-​hand and can have the alterations done relatively quickly (permitting demand). I think Emmett is my new Suit-​Guy in AZ!
Overall — 4.5 stars. Emmett gets 5, the store 4, so overall 4.5.

I love this location! Ask for Sandra in the Tux section — she does image consulting and will give you the, «God’s honest truth» about your fashion picks. She picks out clothes & suits for me all the time — she is a God-​send! Seriously — visit this location the next time you need casual, dress and formal wear & ask for Sandra!

I’ve almost exclusively purchased dress clothes here since my first suits. They have the best selection and an expert staff, so it’s disappointing to have to write a less than stellar review for this Men’s Wearhouse.
I went to get a jacket and a pair of pants tailored earlier this week and had a couple of issues. First was getting hassled about exchanging a gift for the next size down without a receipt. I then found out it would take 7 days to get two simple alterations done. Between this and a less than friendly cashier, The overall customer experience was less than satisfactory. I called after 5 days to see if they had maybe gotten my alterations done early (by their standards) and they said they would check and call me back. I never got a call back. I would still consider going back to Men’s Wearhouse, but will try to find a more hometown place with a better customer experience before I do.

Have been to this Men’s Wearhouse for not only my wedding but a host of others. I also went there to buy a suit for personal use.
Did I like the way I looked? Most of the time.
When I didn’t like the way I looked it was more because I was an enormous human being and didn’t like wearing anything that was elastic.
The service, though, is always top notch. I am always greeted and helped promptly. The process has always been quick and painless. I never have had an issue with waiting too long or things being incorrect. The one time I ran into a hiccup w/​my pants size they were able to take care of the problem same day w/​o hassle.
Renting or Buying, the prices are not necessarily «cheap» but you usually get better quality clothing than you would at a lower end department store.
The main thing I like bout this location is that I can expect to be in and out in a rather painless and timely fashion. That is something that is usually NOT associated with clothing shopping and is a welcome change!

I am a sales associate for a company called Sleep America. I have an appreciation for sales techniques and I am a tough critic. I was greeted immediately by a man named Alex Parsons with a smile. He was dressed sharp and was very clean cut. He asked a few qualifying questions which I appreciated. I had brought in an expensive pair of shoes with me in hopes to find a belt to match. He asked for the shoe and immediately found a great belt in my size. He then asked if I would be interested in a pair of slacks to try it on with. (which was a seamless transition into an upsell… much appreciated) but the important thing to note… he asked not told. I said absolutely I would. He pulled around 6 options and continued to explain the different materials as well as styles. I decided on a flat front pair of pants made of whool. (great quality as well) I asked for a shirt to complete my ensemble. Unfortunately I have a difficult body frame and have a difficult time finding the correct fit and size. He even went to the trouble of asking the tailor to take a look. I felt like I was getting royal treatment and Alex spent a great amount of time with me, answering all of my questions, and meanwhile tidying up the store and giving me space. I decided to purchase the slacks, with a permanent crease, and had them hem the slacks as well. I was out the door with a new belt, a pair of great slacks and shoe pollish to boot! Thank you Alex for all of your great work. I have already referred a co-​worker and he purchased two pairs of slacks and two shirts. The Tempe Marketplace store is fantastic, but more importantly, Alex was fantastic. I would prep him for a promotion if I was in management because he has all of the qualities of a manager.
If anyone is reading this and thinking of purchasing from this location, call and ask for Alex. He really suprised me because many of the reviews are so-​so. He was unlike any other associate at nordstrom or macys (which is where I usually get my clothing) Call and set an appointment with him, you won’t regret it!
Thanks again,
Alex Danesi

I came in looking for tuxedo lace-​ups. When the salesman asked me if I needed help, I told him that I just wanted to try on the Calvin Klein lace ups that I had in my hand. He then proceeded to question the rest of my wardrobe and insisted on me trying on numerous other types of shoes. I told him no and that I was solid on the dress shoes front. Secretly, I wanted him to know that for the most part I only wear wing tips and I wouldn’t dare put on his boxy clunkers that pass for a sorry excuse of a dress shoe.
I probably should have given him a piece of my mind because when he brought out my shoes, he also brought out 2 other pairs of shoes that I never asked for. He was so pushy and tried to upsell me so hard that I just walked out. I went to another Men’s Wearhouse out of spite and bought my tuxedo lace ups from another salesman who didn’t try to pull any funny business on me.
When it comes to it, if you don’t know what you want and you walk in to this store — they will try to sell you the shoes and the walls that surround them. Heck, even if you do know what you want, they believe you need more. The people that work here only care about commission and not the customer. They don’t listen and they don’t give truthful opinions. When I had told the salesman that I wanted round rather than squarish tipped tuxedo shoes, he started telling me about how that’s not what I wanted.
Save your time and money and try another location.

My fiancé and I went into this Men’s Wearhouse to get his suit altered (we had already purchased 7 suits for him and the groomsmen through them earlier at a different location). We also wanted to buy ties for him and his groomsmen.
When we walked in with a suit in a Men’s Wearhouse bag in hand, the sales associates looked up at us and did not greet us at all. We began looking at ties, still no greeting. Once we picked out a few ties, we waited for someone to help us, as we wanted to buy 7 ties. At this point, we have already been in the store for about 10minutes. 2 possibly 3 different customers walked in after us, and were greeted right away.
Not only did we not get any help, one of the sales ladies decided to stare at us, watch our toddler son, smile at him, then walk away to help another customer. There were at least two other associates sitting at the desk in the back and maybe 2 others walking around the store.
We are extremely dissatisfied with the customer service at this location. We will not be returning to this location.

I went in on a Saturday to buy a suit. I was very impressed with the sales associate, Emmett, who was incredibly friendly and helpful. After getting measured for the tailoring, Emmett told me that it would take until (I think) Thursday. I explained that I would need the suit a bit sooner than that. Emmett was very accomodating and arranged for it to be available Tuesday. Perfect!
Emmett was also great in that when I explained my budget constraints, he didn’t try to upsell me (which has happened before) and he didn’t leave me when he found out that I wasn’t a big spender.
I like the way I look in the suit, which is also important. But it’s the high standard of excellent service that has won me as a client for as long as I need suits. Bottom line, gentlemen, if you need a suit, go talk to Emmett.

I will not be giving my business to this Men’s Wearhouse ever again. I don’t really like leaving negative posts, but I feel the need to inform everybody about the poor service at this location. All of my groomsmen and I rented tuxedos from this location. The price for our rentals were considerably higher than other stores, but I was okay with that. I assumed the higher price was paying for the protection and service of a company like Men’s Wearhouse. I was wrong.
When one of my groomsmen went to try on his tuxedo there was a used tissue in the pants pocket. The pants were replaced on the spot. I understand that mistakes happen, but we were assured every tuxedo was cleaned prior to rental. Clearly, if this tuxedo had been cleaned there would not be gross Kleenex in the pocket. Problem #1
On the day of the wedding, in the middle of picture taking, the same groomsmen had his top button of his jacket pop off. Anyone who has worn a 2-​button jack knows the top button is the most important. You can’t button your jacket properly without it! Needless to say, we had to scramble to get the button attached with a safety pin while the photographer was waiting. Problem #2
I try to give businesses the benefit of the doubt. If the used kleenex and the button were the only issues I honestly would not have written this post. Unfortunately, the worst part of this whole experience has been the attitude and poor service of the Men’s Wearhouse management once the tuxedos were returned. I notified Men’s Wearhouse of the situation — I expected them to be apologetic and offer some sort of a refund. Instead, I was told that I would be receiving a call from a manager. The call never came. I called back a week later and was told that there was no manager in the building. During my call a few days later I was told the manager was with a client and I would be called back later in the day. The third time I called I was told the manager did not arrive until 6pm and I would received a call right away. My wedding was a month ago and I have still not received a call back from Men’s Wearhouse. Problem #3
Once I realized I was getting nowhere with the Tempe Marketplace location I called the corporate customer relations dept. I still haven’t accomplished much, but this department has been much more helpful in dealing with the terrible management at this location.
I gave this rating 2 stars because all of the other tuxedos were very nice. Unfortunately, once Men’s Wearhouse had our money the customer service has been some of the worst I have ever dealt with. I had my groomsmen pay a little more for their tuxes so that we could have the backing of a huge company like Men’s Wearhouse on such an important day. I am very surprised at the poor service and I will never be going back to the Men’s Wearhouse at Tempe Marketplace.

i’ve never been suit or tux shopping. but i rented a tux here for a NYE 2012 event and i was unaware of all the add-​ons. it’s extra price for nearly everything you opt for on a tux… overall i paid about 150 for what i considered to be a basic tux. unfortunately, our event was cancelled on the day i picked the tux up. Mens Wearhouse policy is for half-​refund which is better than nothing.
i was impressed, but i have nothing else to compare it to. i was surprised though and how damn good looking i looked when i tried the thing on! no wonder men wear suits!

I have been shopping at the Men’s Wearhouse for a little over a year now. It’s been my go to place for business casual clothing that is required at my job.
The staff has always been very friendly and not too pushy, even when they are working on the upsell to get me to buy a couple more ties or shoes.
Being neither Big & Tall or Short & Stout, I appreciate being able to go in find some slacks and get fitted to my exact inseam. Add to that a guarantee on the tailored items, I will probably continue to go here.

My husband had almost everything he needed for our wedding. He had the tie, the shirt, the pants, the belt, and the shoes. We simply needed a vest and told the guy helping us that right up front. He was friendly, which is the only reason this place gets two stars and not one, but he is also the reason this place is getting two stars in the first place. He was pushy and made us feel like my husband’s already chosen pieces of attire were not good enough. «Those pants are too long, that shirt won’t match anything, I think a different tie will look better, etc etc.» We were very firm in telling him that we have made up our mind and all we needed was a vest, but he proceeded to sell us the following anyway: A shirt, pants, shoes, belt, jacket, tie, socks, and various other items we had no interest in purchasing. We felt so pressured and like he wasn’t listening to our needs. We will never come back here, lest we want to spend the day being pressured to buy the entire store.

My husband rented a suit for our wedding. A couple days before the wedding he went to pick it up and they had the wrong suit. My husband is 6’2 and they had been shipped a suit for a man who was only 5’10. Furthermore, their idea of fixing it was giving him a different shirt suit then the one he picked out months ago. The women was extremely rude to me when I told her that I thought that was unacceptable and replied starkly that «mistakes happen». I told her that it was her responsibility as an employee to fix the mistake. After 45 minutes (if you’ve ever had a wedding then you know there are a zillion other things you could be doing in 45 minutes three days before the wedding) of her being rude and rolling her eyes at me, she finally got her boss to help us. He gave my husband a new shirt (one that was not a rental) and just asked that my husband return it after the wedding, which he did. I mean, was that really that hard for them to figure out how to make THEIR mistake right???

We came here to purchase a suit for my fiancé for our wedding. The staff was very nice and extremely helpful, however I felt that they were a little *too* helpful (aka I was feelin the heat to buy everything in the store). The prices are kinda high (Note: I’m not a man so I don’t know much about suits/​quality/​pricing, but I do know we found a $ 2,000 Italian import suit at Nordstrom Rack marked down to the same price as one jacket at Men’s Wearhouse’s — and even their store brand). To make a long story short, we bought a lot of stuff and brought it back the next day due to an indecisive fiancé. They were helpful even during the returns, but I feel like you could def find better deals out there. Afterall, 20 dollars for some socks and 10 dollars for a hanger seems kinda crazy to me.