Lux Home Group- Keller Williams Realty

Very conflicted. We used Emily to purchase our home while we were stationed over-​seas. it was a seamless and wonderful experience. So, we refered a friend and they had no issues either. Then my parents wanted to relocate and naturally I recommended Emily, but she passed it off to Ryan. my parents did not have the same experience we had actually they ended up having issues with him and the level of professionalism was seriously lacking. we thought this must’ve been a fluke so when my mother-​in-​law decided to purchase a home we refered Emily, but again it was passed off to Kerry. immediately homes were being sent to my mother-​in-​law that were out of her price range. we later discovered Ryan and Kerry are married and we’re not good realtors at all. there were so many issues that I don’t have the patience to write them all down. eventually my mother-​in-​law decided to back out of the deal.
We have brought 4 home deals to this agency based off of our initial experience. Emily was great, but be cautious of Ryan and Kerry.
**UPDATE**
Emily pulled through and my mother-​in-​law just closed on a house. This experience was MUCH better. You can trust Emily for your home purchase.

Emily and team are by far the most professional and hard working real estate team I have ever worked with. Emily takes her time with her clients to ensure all needs and requirements have been met. I had the pleasure of working with Emily to purchase my first home 4 years ago. Now that I have outgrown that home, Emily will be the first I call to list my house and purchase a new property. As I prepare, Emily will send me listings just to keep me abreast of what is being sold in both my current neighborhood and in the areas I am looking to move. She takes care of her clients with the utmost care and will be my sole realtor for life!

Emily helped us find our new home in Ahwatukee and rent out our old home in Chandler. She was and is very professional, organized, prompt with responses and is very knowledgeable. We purchased a short sale which was time consuming and confusing for me, but Emily guided me through why each and every step was being done the way it was being done. She knows her stuff and is extremely good at communicated effectively to her clients.
Since she has helped us find a home I have given her name out lots. I would be happy if each of my family and friends had the same experience that I did. Emily and her team were just delightful.