LensCrafters

This review is for the doctors office for my exam for contact lens. Though they give appointments I waited for 15 minutes before they start after the forms filled in.
The staff are not friendly except the doctor.
They tell you nothing about the $ 65 lens fit fee that insurance doesn’t cover, until you check out.
They find a lens fit and doesn’t give you any choice. There is one price you pay for it. When asked about different brands etc, she just said this what your doctor fit you for.
How come one not sure about the expiry but they want you to pay for it? Just asked me to look at the box to find the expiry. Not a helpful staff.
I would rather go to a different eye clinic to get good care for the same or better price.

Did eye exam and got my eyeglasses and sunglasses here. Everyone is nice expect one lady. The only thing she is always thinking is up selling. I went to get me eyeglasses fixed and because she couldn’t figure out what to do she wanted to charge me$ 25 I said no ill figure it out myself and I did! Also when I got my sunglasses the same lady gave them to me all dirty with glue or whatever the put at the lens when they cut it… Same lady she does a bad customer service…

Had to get eye check up and galsses done. Need anti reflection glasses because of playing at night. Eye check up oki even with insurance it cost around $ 40. After ordering glasess frame blah blah paying the bill they said it would take 10 days. Why went to this place because Oakley, and couple more places didnt offer the specification i need. They directed me here. Funny thing these ppl said Oakley going to do your glasses. Lol

Disappointed pretty much sums it up. Ordered glasses, was told they had to be special ordered and it would take 7 – 10 days. I live an hour away so I called a few times during that 2^nd week to see if they had any idea when they’d be in. They always replied with ‘they’re due in anytime now, we’ll give you a call’. Into week 3, called again. Was told the glasses had come in defective, had to be sent back out and it would be another week. No one had called, left a message or even an email to let me know that. When I did go pick them up, I asked for the specific date they had come in and we’re sent back out. She told me she couldn’t see that. I got a less than heartfelt ‘oh well, we’re sorry’ and $ 26 back on the $ 350+ I spent. Oh and they threw in some glasses cleaner for free. Worst service ever.

I went to the AZ Mills Mall in Tempe AZ. The bathrooms were disgusting. I brought it to the store managers attention and his walls went up as if he was not paid enough to clean the bathrooms. He dismissed me with a thanks for letting me know. As if he did not already. For this reason, YOU LOST MY BUSINESS! The floors were filthy and the crust around the inside of the toilet looks like it has been months since it was cleaned!

This review is for the Eye exam center inside of Lenscrafters at AZ mills I went in for an eye glass exam and specifically requested to be fitted for eye glasses. They fit me for contacts and then when I requested AGAIN for my glasses prescription the doctor became irritated with me and said «Fine if you’re going to argue with me I’ll do your glasses exam but if it’s not accurate when you get your glasses there’s no refunds.» He told his assistant to hurry up because it’s busy Saturdays. He proceeded with my eye exam rushed and the rest of the exam was blurry and inaccurate. Dr. Irene finished the exam in a sloppy manner and almost guaranteed me my prescription would be inaccurate.

Called on a Thursday, they got me in the next day for my eye exam. Had to wait a little, but the exam was quick, professional, and dead-​on in terms of contacts and glasses prescription. Selecting the frames was easy and they put together/​priced a package for me in record time. 1 week because of custom lenses – and they were done and ready for pickup in exactly a week. In the meantime the trial contacts had started to bother me so I called and asked if they could revert me back to my «old» lens type with the new RX. They did so willingly, ordered the trial lenses, and everything arrived on the same day to be picked up concurrent with my new lenses – which were perfect by the way. Very happy with this location, particularly as I have had bad luck with other LensCrafters in other states in the past. I’ll keep coming here for my glasses needs!

This place never fails to impress me. I go there almost every time I need glasses, sunglasses or regular, because the service is so good. Even though I moved six hours away from Phoenix, I still get my glasses there. I give if four stars because their selection is not too big. For this reason only I have occasionally bought frames elsewhere.

Oh boy! My husband needed prgressive lenses. The girl who helped (?) us told me we should get the «premium» progressive as opposed to the standard. I asked what the difference in price was and she WOULDNT TELL ME! She figured it all out nd showed my, like a car salesman, on a computer, a price of $ 171. With insurance! When I said that was a lot, she said we should get insurance on the glasses for another $ 30! Good luck with that, sister. I later found out the standard progressive is $ 75 with our insurance. We walked and ordered the same glasses online from zinni for a grand total of $ 61 without using insurrance. Hold on to the wallet here, folks!

helpful funny and nice staff. always try to get your the best deal weather it’s a coupon from the paper or your insurance they want to get your the glasses you want for a good price. doctors are informative during procedure and always keep appointments.

When you notice a spot on your eye that doesn’t go away after fifteen saline flushes, you get a little stressed… actually, I think frantic bordering on completely losing your mind is a little more accurate.
I called up Dr. Irene’s office in this Lens Crafters completely out of my mind, and was really impressed with the way the girls were able to calm me down and get me right in for an appointment.
Dr. Irene took plenty of time going over the problem (corneal ulcer as a result of wearing my contacts too much), how to prevent it from happening again, and what the solution was. He is funny in that dry sort of way but extremely thorough and I felt like he actually cared about my issue.
The staff that works on the optometry side of things rule. They are funny and sarcastic, but nice and extremely helpful.
Now on to the Lens Crafters. They have a good selection and I love that you can get your glasses made in an hour. The gal that helped me ROCKED! She was super funny and got stuff taken care of immediately. She even compared the specials they were having against my insurance so I could get my glasses for the cheapest amount.
Any time I need an eye appointment, glasses or contacts, I am here. and I will definitely recommend this Lens Crafters to others.
SEE you later … ha ha, I’m so funny

My first experience here was mixed. I went in for a new glasses prescription and they asked me if I wanted a contact lens exam, too… I said sure. They didn’t clarify that a contact lens exam was going to double my appointment fee. That was a bit of a surprise. But I kind of forgive them for that because they were under construction at the time and it was totally crazy… it may have just skipped their mind to say «by the way, it’s going to cost extra.»
But every time I’ve gone back, the people here are so crazy helpful, it’s great. The Lenscrafters staff is always really nice to me and the optometrist’s staff bend over backwards to help resolve any problems or complications with prescriptions/​appointments. I actually like them more than I like the optometrist, ha.