Jimmy John’s

I came here to get my wife a quick sub to eat for her while she was on lunch. I asked for a Beach Club and I was charged a beach club. My wife tested me and told me that their was no meat at all. I looked up on the menu and the beach club has turkey and etc. I called the store and spoke to Zach and he said they would fix it for me. I arrive at the store around 6pm and they «manager» (cough)cough) told me they could not do nothing about what happened. They basically started a full blown argument with me. I showed them my receipt and still nothing was done. When I asked for a coperate number I was told to Google the number. I asked for names and they all stayed quiet. I will NEVER come here or eat at any Jimmy John’s ever. I the people here were rude, obnoxious and didn’t care about my problem.

I go to jimmy johns because it’s quick, cheap and usually fairly decent and let’s be honest, better than subway. Very disappointed with my sandwich today. I got a 4.99 sub and asked for extra avocado. They over charged me for two extra avocados and on top of that it had so little avocado on it that I could taste it. Mean less to say I got an over priced tasteless sub. See my photos if you think I’m kidding.

An $ 8 sandwich loaded up with old browning lettuce. Yum. Yeah right.

Got my sandwich in no time. The place was clean and empty so it was nice to eat in on a Sunday afternoon.

I actually never have been inside this stores location but, going off of the 40 deliveries I’ve received, they have a 95% success rate with correctness of order and delivery time. They also have cured many hangovers, so thank you for having the fastest most reliable delivery ever I tip my hat to you, jimmy! ;)

If they get your order wrong and have to remake it, they WILL use the same bread.
Example: sandwich contains mustard, so you ask them to remake it. They will simply use the same bread and scrape off the mustard.
Luckily I’m not allergic to mustard, otherwise that would be a lawsuit waiting to happen. At least the bread was fresh.

Hey! Do you love bread? You: Why yes I do! Do you love really stale, tasteless bread? You: Love it! Wait, do you like eating plain, bland sandwiches and cold, soggy hardly cooked bacon with just a drop of mustard so that you can’t even taste it and it just seems like you’re eating a dry slab of meat and bread? You: Oh my gosh, YES! That’s my favorite, pile that sh*t on! Ok last question, 2 really bad cafeteria quality sandwiches and the delivery driver will forget part of your order and have to come back, around $ 25.00 seem fair? You: Totally!
Ok then, Jimmy John’s has you covered!
Oh. And by the way. If you ever deliver me food again and don’t bring me NAPKINS, I will have your soul!!!
I’m out. (Drops mic)

Very rude driver. It was late. He pulled up blaring music. Made a rude comment. Maybe he should be more professional or get out of customer service.

Crappy service coupled with really bad sandwiches they make subway look like gourmet. It’s no wonder there’s never a line at that place

That was quick. I’m not even sure what is on my sandwich. All I did was order. Paid money. Got change. Filled my drink. Sandwich done! Out the door like a champ…

Decided to go out of the way and go to this particular location. Was greeted with a rude «what do you want?» Every table was dirty. There was soda spilled on the floor and was already to the point that it was sticky. Overall worst Jimmy Johns experience.

Delicious sandwich. Disappointing service. Very Disappointing experience. The ticket was about $ 3 more than I mentally added up because of up added charges. Extra $ for the 7 grain bread, extra $ for cheese, extra because they charged both sandwiches for Avocado when it was only on one sandwich. There are too many other great restaurant choices for sandwiches. I don’t like feeling tricked. Buy local … Better ideas.

worst experience of my life.
I first called to order a sandwich at 9:00. 45 minutes later I call and they lost my address and my phone number. When I went ahead and told them my address, they still got «lost» and the girl tried to call me. I never received any calls.
Then the manager (Peter Kimball) called and he said that the employee couldn’t find my address. This is even after I gave them directions to my apartment. He showed up 15 min later with a sandwich that had obviously been sitting out. I threw it away when I took the first bite. I hope they see this and take action. This was one of the worst experiences that I have had. They really need to get their act together.
In two days when the store manager is in, I will give him a call but tomorrow I’m going to call corporate.
I should have read the reviews, this place sucks. Take your money elsewhere.

I always get the beach club and have great service plus it’s always done in about 2 or 3 mins. I come here atleast once a week or more and haven’t had one bad experience.
I also love to buy yesterday’s bread!

One of my worst customer service experiences, period, happened here. I have been a fairly regular JJ’s customer for about 12 years now and my only bad experience ever was here. They got my togo order wrong and then refused to refund me for the petty $ 6.
Instead of refunding my card they offered to deliver a replacement. I told them on the phone that the sandwich was mostly eaten, since I was hungry and it was not an allergen issue, and I would rather have the refund. However they told me they can only do exchanges and since I have never had a problem at any JJ’s I do not have prior knowledge of their policy on such things.
About 15 minutes later the delivery person (apparently the general manager?) arrived and when he saw the partially eaten sandwich he got a pretty bad attitude. After a short conversation he told me there was nothing he could do for me and left with my replacement sandwich; which I hope some one ate instead of it becoming waste in a trash can.
I have to close this by just pointing out that it is odd how this location will fight tooth and nail to not refund 6 dollars but will send a general manager, who likely gets paid $ 20+/hr, to drive 30 min to drop off the fix. Spending $ 10+ to save a $ 6 refund does not make very good business sense. Additionally, since they did not actually fix the problem and were just asinine, they wasted their time and money and still lost a customer at their location for life.

Used to frequent this place when I lived in Arizona. Fast delivery and even better sandwiches. Love the beach club.

Meh, Subway is better. I’d rather go there and pick all the toppings I want, instead of being limited to the FEW toppings offered at Jimmy John’s. Plus, I always hear their ads advertising how fast they are, but when I went there last night my sandwich took a pretty long time to make! At least 5 minutes… definitely enough time for me to read that entire Dave Barry poster on the wall.
I will say that I like their bread better than Subway bread, but it’s not enough to compensate for the other deficiencies.

Overwhelming on your first visit if you don’t know what you want to order. No kid meals. You can’t have anything «on the side». I wasn’t overly impressed with any aspect of the experience or food but it was okay.

This location is NOT «freaky fast». I order from here when I am at work and it always takes about 30 – 40 min to get my one sandwich. The location by my home in Ahwatukee delivers in 10 – 15 minutes. 20 at the most.
But as always, the subs are delicious.

I wish they had other bread options (they have wheat BREAD but it’s like as delicious as the french bread).
Fast service… Definitey can grab n go if you’re in a rush.
My favorite is the BLT sandwich!