Four Points by Sheraton Tempe

This is a dump. We requested a change of room because the AC was super loud (could be heard from outside the room); and we’re denied because we were on a comp stay by American Airlines. Horrible place

Spent a night here in early June, while unfortunately in town for my brothers funeral. I like that the hotel was very close to the airport, so my Über rider from the airport to the hotel for only $ 11. Once going around that part of Phoenix I noticed that most of the buildings places off of the fact that the city is located in the desert. So everything has an earth-​tone feel to it (shades or orange and brown).
This hotel has nice and welcoming front lobby, and I was greeted by a very friendly receptionist. Who made my check-​in very quick and hassle free. As I walked to my room I saw that there was a bar with diners, a small office area and a gym (which would have been perfect for me if I was staying more than one night). I also notice that they had a nice pool from within the lobby.
My room had a large queen sized bed, and complimentary refreshments on the table. For the room not having a kitchen area or microwave, it was nice that they still had a setup to make coffee or tea. The bathrooms were really nice as well, and I like the setup of the shower with with glass doors, and soap/​shampoo dispensers on the wall inside.
The complimentary breakfast was great and there was an array of things to choose from, and you could get food made to order. If you wanted something in particular.
If I was ever in the Phoenix area again, I’d definitely look as the Four Points as a possible choice for another stay!

45 min late pick up. 15 min late to take us to the airport. Do not stay at this hotel if you are a airport traveler. Extremely inefficient. And they kept lying and saying shuttle was on the way. Honesty would’ve allowed me to get a $ 20 cab and have piece of mind not to miss my shuttle.

It was ok. Not bad but not great. Close to the fire works this year and the fact that there shuttle came and got us at 11pm was great usually a hotel shuttle stops after like 9. They said they were dropping the brand name and going independent. See how that does for them. I would probably stay there again.

Staff always friendly. Been coming here for 4 years several times a year. Sorry to see them go independent, the rates just won’t be the same I’m
Sure. Great value and service. Pool is best thing about this hotel next to friendly staff. ASU proximity is a plus.

I’m an SPG gold member, and frankly, I’m surprised that Sheraton would put their name on this place.
The Bad:
Dirty, dated rooms
Rude desk staff
Rancid food from room service
MIA management staff — there was «no MOD» during my stay
Outer doors other than main entrance have non-​functional card readers
The good:
The location is fairly central
Jon the bartender — very kind
Costa Vida is right across the street (you’ll want to find a different food option)
In short — avoid this place. The Aloft Tempe is just down the street, and it’s a far superior Starwood property. I’ve stayed there several times, and they will treat you like family, unlike this place. You can do better!

Do not stay here! Upon arriving at this hotel, the employees at the front desk were completely rude when I asked a question regarding our stay. The rooms were dirty and disgusting. The furniture was either damaged, stained, or didn’t work. The so called manager stated it was due to «renovations». Long story short, this place was terrible and I highly advise everyone to stay away from this hotel.

I really should not even give this place one star. It was awful. Got checked in. went to our room, and the sink would not turn on. Had to go back to the front, and they moved our room, supposedly to a room with a patio. Well, the patio, was not one of the many large patios, it was barely big enough to stand on.
The room was old and not real clean. The shower was cracked, and dirty.
We were told breakfast was from 7 – 10. Arrived at breakfast at 9:05 and it was closed, they said, «oh ya, during the week its from 6 – 9 sorry we didn’t tell you that».
So, no breakfast. Not even an offer of orange juice.
The hotel itself is old, and dilapidated outside. We parked in the back parking lot, because the front lot only has 15 spaces. The back parking lot is adjacent to a dumpster where there were two homeless men «living».
It was quite stressful wondering if our car would be there the next morning.
I told them, when I checked out how disappointed I was, and the manager was standing right there, and didn’t even take the time to talk to me about it.
Awful place. I wouldn’t think Sheraton would put there name on this place.

Lower end of Sherton of course. Pool area nice but the chairs are broken can’t sit and lounge because your butt and back sinks in and gurts. Complimentary breakfast which is nice however, the staff wasn’t on their game very slow. No silverware, no coffee cups, tables were dirty, food was out. I had to bring it to their attention and sure enough as i did there was a rush of people coming in the dining area for breakfast. Rush hour at 8am. They were clueless. Best idea just get freshly made to order omelets. Noisy streets. Too busy.

Really like this hotel. The food was pretty good. Loved the breakfast bar — especially the omelets made to order. Staff is a lot friendlier than management. But the stay was enjoyable.

Boyfriend and I stayed here for one night while visiting Arizona. This one isn’t as nice as the other Four Points I’ve been to, but everyone I encountered was friendly. The room was clean when we arrived and that’s all I really ask for. (I just wish it had some sort of fridge.) Also I wish the AC got just a tad bit cooler.
We woke up and went down to the free breakfast that they have in the lobby. Of course it’s nothing crazy good but it’s free food. They have eggs, potatoes, sausage, hot oatmeal, toast, bagels, and cereal. It was mediocre but what do you expect. Andrew was one of the servers there. He was very friendly and easy to talk too. It made our morning better walking downstairs and being greeted.
The gym was nice.
The pool was a little run down but swim able.
The rooms are clean.
I enjoyed our stay. This Four Points isn’t a super fancy hotel. But if you’re staying for a couple nights this place is a great stop.

DO NOT stay here! First of all the hotel only has one elevator which is a huge inconvenience. We came back from spring training games and there was a line of people waiting to get to their floor. Ended up taking the stairs to the 4^th floor. Breakfast was terrible — I imagine dog food would taste better. Potatoes were bland and overcooked/​dry, fruit was bad, peanut butter wasn’t even edible. My fiancé said the pancakes were okay but everything else including eggs and sausage are soggy and gross. Lots of young kids staying here and hooting and hollering all night. Thought for a minute we were staying in a frat house. Bathroom sink was totally clogged so you can’t even run the water to heat up to wash your face without the sink overflowing. Pool seemed okay until another hotel guest was using the ladder to get out of the pool and it was loose so he ended up slipping and cutting his toe so badly that he needed to go to the hospital for stitches. Blood was everywhere so maintenance said pool would be shut down for 24-​hours to sanitize & clean, but first thing in the morning it was open again. Doesn’t sound like they sanitized anything! Very leery to even step foot on the pool deck let alone get in the water. Ladies at registration were so rude! The only reason this place even got 1 start was cause the bartender was great and the ONLY staff member who helped the poor kid that cut his foot in the pool, then offered free drinks to guests for the inconvenience.
AVOID * AVOID * AVOID! Motel 6 would probably be a palace compared to this place.

The staff here make the experience exceptional! They are young, but extremely accommodating, and friendly. Very helpful as far as advice on local places to go. I will definitely stay here when I come to Tempe, and the free shuttle that takes you anywhere within. 5 miles is an awesome service. Bar staff is also very knowledgeable.
Clean room, and overall great experience. The person that hires here does a great job!
Excellent service!

Terrible hotel and even worse service. My friends and I stayed here when we came to town for the AZ Strong Beer Festival. We wanted to stay in Tempe even though it was pretty far from where the festival was going to be. We tried checking in when we first got into town which was early but we usually don’t have a problem. This time we were told we couldn’t, ok no big deal. However, later that afternoon when we returned to check in they gave us a leftover room that was not what we needed. There were 5 of us and we had specifically reserved a room with two queen beds, we were given a room with one king bed and one cot. Without even a hint of remorse, an apology or explanation. Um what??? We too asked to speak to a manager and there wasn’t one around, seems very odd for a hotel — or any business. In the end we were each given one free drink at their bar, great. That’s the only reason for the second star, the bartender was very friendly and was eager to make sure we were happy but we will not be back.

Disappointing experience as a Lifetime Platinum.
I came into town for the Rock n Roll Arizona Half. By the time I decided to come, most of the race hotels were sold out, so when I saw this one was in relative close proximity to the start and finish lines, AND had an airport shuttle, it sounded like a great fit.
I know the Four Points is a lower level brand within SPG, but I have had some really terrific experiences at other 4P properties… Just not this one.
The airport shuttle was great and both of my drivers were very professional and friendly.
The lobby looks current. The rest of the property, not so much. Dingy, dark, dated hallways. According to the property guide, there are ice machines on the 2^nd Nd 4^th floors, but the 4^th floor one is missing (really… ONE ice machine for an entire hotel!!!)
The front desk staff are very nice, but seemed a little overwhelmed when there was a line.
A number of us had inquired about the complementary breakfast, but were told it would not be available until 7 AM, even though a significant number of the guests were doing the race and needed to eat earlier. I was told the GM had told his front desk staff to tell us there were no exceptions. When I asked to speak with him, he was «not available.»
My room, on the SPG (4^th) floor, was clean, but so noisy. Day noise from a generator, and night noise from loud people on the street… Maybe because of the proximity to ASU?
I found my experience to be disappointing, and since the GM wouldn’t even speak with a lifetime platinum, I can only assume guest satisfaction is not really a priority here. If I return for another race, it won’t be to this property.

Wow, soooo disappointing! I always try to stay at Starwood Hotels, but this place is one of the worst places I’ve stayed. The wifi is really weak, the TV’s don’t work, and nobody is around to help. I absolutely do not recommend this place. Avoid it at all costs. Finally, my room wasn’t cleaned well, and my coffee pot is still dirty and unsecured from the previous guest, yuck!

I have stayed here at many points (more than 4 Points, just saying :) Great things about this place. It is affordable for the business traveler. The rooms tend (not every one) but generally are very well kempt, reliably delivered. The only negative ever for me was one room/​stay, but management cured that situation admirably and well, and I have no complaints. (The cable didn’t work, and the room smelled like smoke: they moved me to a different room.) That is the only deduct of ‘one star’.
Above all, what has made this my ‘home’ away from home is the bar staff, during my stays led mostly the service of «Jon», who is always warm/​kind, appropriate, and encouraging of conversation, with the traveler himself and for the traveler with other patrons. «Jon» seems never too ingratiating, (who wants that?; he’s not), and he always seems to have the right amount of barkeep etiquette reserve. For me, Jon and some of his fellow barkeeps make this place, and why I keep coming back. (It’s not for the Starwood points, although those ARE lucrative too! :)
The AM breakfasts (complimentary) are decent. Regular Four Points fare, but on some mornings delivered with a bit of panache. The Wednesday happy hour free buffet seems good — but I’ve only had it twice (out of 10+ stays, sorry to say).
The staff overall is excellent. I am not sure where any negative reviews come from at all. From my very first visit, staff have been interested and attentive. If I had a complaint, they addressed it immediately. I stay here during ‘business week days’, so I realize I don’t know the weekend world here. But for the business traveler, it has been a decent home away from home, and there are enough goods to keep me coming back every other week!
Added edit: having sampled other/​older reviews — hey, I stayed here too back in 2013, early 2014, and this joint was in a transition… during then, this was NOT my preferred place to stay, I will admit :) I think Starwood is bringing this property up every month, and it’s grown continually better in the basic hotel room stuff. Every accoutrement is not perfect just yet, but it’s a good hotel, and the staff makes it really warm for the business traveler.

I stayed here for a few days for a baseball tournament. I got a pretty good deal on Hotwire. The room was clean and the staff was nice. There was a ton of construction going on across the way so that may have been why I got a great deal.
Overall, a great stay but the construction was a little annoying. (Not four point’s fault)

I got stuck in Phoenix as I missed my connection due to weather. USair had a choice of three hotels at a discount. I called the number on the voucher, reserved a room here, rec’d a confirmation, and told the van would be coming soon.
It was 97 degrees, and fifteen or so of us were waiting. Three of us were there for the full 45 minutes. The others came later. I called after a half hour and inquired as to when to expect a van. Any minute now was the answer, and «Terrell» asked my name. 15 minutes later the van driver arrives and people ran up to the van.
The driver asked who «Mrs M» was” I said, that’s me. He looked at my voucher, announced that I did not have a reservation, and that I had to wait, as there were only nine seats. I asked him why he called me out then? Everyone had vouchers too, and I know I had a reservation. Van driver tells me I’m nothing special (those were really his words), and he did not want any argument.
I began to walk away, pretty pissed off. A man waiting on the curb, figured he’d wait another hour for the van driver to return. I looked at him and asked, «Did I do anything wrong here?» Because I really wanted to know. The man smiled and shook his head, «No, you did nothing wrong.»
I did get on, but I was hot, exhausted by 9:30 pm, and so insulted I cried by the time I got to the front desk. I spoke with the night manager, who told me that I absolutely did have a reservation, and that no one should be spoken to like that, especially not a guest. She offered me a glass a wine, dinner (but too late to eat), and she called me 20 minutes later with 50% off. So for that they get a star. The manager was embarrassed and told me she spoke with the driver. The morning manager also said he would discuss this with him.
Honestly, I’ve never wanted anyone to be fired from a job. But he needs to go. The hotel does not have a dedicated van driver, so this a problem. On the other hand, the pickup at 5:15 am was great, and the drive was a breeze. The room was fairly clean, and the bed comfortable enough for a few hours of sleep.
But I certainly will not be staying here again.
Stayed August 2014

US Airways sent me here when I missed the last flight out of Phoenix. Keep in mind that my first experience with them was at night, 2:30 AM, when they probably did not have the best staff on call.
When I called them for a shuttle, they told me that one was coming without taking down my name or telling me how long it would be before the shuttle arrived. When the shuttle arrived 30 minutes later, there were 20 other people waiting for the shuttle and people who called ahead or waited longer were not given priority. When I called to request more shuttles, they said another one would be coming within 15 minutes, and that they would be sending 2 shuttles due to the large number of people waiting. Unfortunately, these 2 shuttles did not materialize so I ended up taking a taxi to the hotel– a 5 – 10 minute, $ 20 drive that I wish I had taken sooner.
When I told the receptionist while checking in that the shuttle was taking a long time, and that they never sent the 2 shuttles they promised, he dismissed my comments and essentially called me a liar.
In the morning, I overheard the morning receptionist carefully taking down names of people who requested a shuttle, and telling callers their shuttle’s ETA. My take-​away is to make sure when requesting shuttles that they take down your name so that you reserve a spot. Also, the late-​night service might not be as prompt, and a taxi ride might be worth the cost.
On the plus side– the morning receptionist was competent. The breakfast was also nicer than most hotels’ breakfasts, with delicious pancakes and sausages, and piles of scrambled eggs.
While a stay here might be pleasant ordinarily, my experience was frustrating.