El Pollo Loco

Don’t recommend this pollo loco, the manager Roberto is SUPER rude, he over charged me, I had to open a complain to get my money back waited for 2 weeks. They don’t even apologized to me.

Octavio helped me and he was amazing! Since I did not buy a drink he reminded me about a water cup instead of me realizing later I needed one! What a breath of fresh air. Someone that thinks ahead. Mark also was very friendly and helpful

I really do enjoy the food here but please STOP PUTTING MY SALAD IN A BAG OF HOT FOOD. I love the chicken, black beans and green salsa.

Was not given mashed potatoes, just the gravy when I paid $ 4 for them and the order was to go.

This place is extremely filthy! Nearly every table had food on it, and the floors looks as if they haven’t been swept or mopped in days.
With the state of chaos that restaurant had in the dining room, really makes you wonder what the conditions the food was cooked in.
Never coming back again.

The drive thru lady gave us attitude but maybe she was just not having a good day so I won’t hold it against the place. I had 2 BRC Burritos and they were really good. BRC stands for beans rice and cheese. They were big and fresh. The green hot sauce they give you is really good but you’lll have to ask for more since they only give you 1 unless you request more. I enjoyed the food and will be coming back.

The food is always good, and always fast! Carlos I think he’s the assistant manager has amazing customer service :) everyone is really friendly!

Amazing food! Love! Best pollo asado ever! No matter what location you go too it tastes amazing no matter what!

Well I thought the food was AWESOME. I just got a simple taco al carbon. But added avocado. It was great! Especially for being gluten free! And man they make paying extra for that avo worth it! They didn’t skimp a bit!
They were a bit short handed so I felt bad because they were obviously swamped and trying to work everything out. But when they get swamped and are short handed, customer service takes a hit.
Nothing awful, they were all fine to work with. Just not as «pleasing» as I guess you’d assume to get. But that’s ok!
Still plan on coming back because it was amazing!

Great food, they were generous enough to let us stay and eat after closing time and that was greatly appreciated, my family and I love the food and they are always smiling.

Great fresh food… not stingy with the salad toppings plenty of chicken plenty of avocados plenty of everything fantastic salsa bar!!! Great customer service we will be back.

It was pretty good. The quality and the price were adequate. The salsa bar was definitely good when it comes to the options it brings.

Huge dining area and food was pretty good. The salsa bar was full and clean. But the floor and bathrooms are pretty dirty. Not super dirty, but it looks old and dirty. But other than that not a bad place it’s decent eat.

Despite my lack of check-​ins, I’ve been to this location at least a dozen times in the last couple years and i really like them. I’ve never had a problem at this location. Let me say that again, this location! I have had food poisoning from the location on baseline and mcclintock. Anyhow, this location is always really clean and the staff are very friendly. I’ve never had an issue with bones like others have stated and the food is always fresh. I like the ultimate chicken bowl and the avocado burrito is really good too. The avocado salsa is good too! Plus they have cherry coke! Win!

Super speedy lunch service when you’re in a pinch! Definitely try the chicken avocado quesadilla… it’s the best and most flavorful item on the menu!

What distinguishes this El Pollo Loco from most others is its spacious dining room. The staff here also does a nice job of maintaining the salsa bar, an area in which some locations fall short.
Located on the back side of Arizona Mills shopping mall, near some other restaurants that have closed, the location offers a quiet break from the chaos of the mall. It’s also easily accessible if you are passing by and not visiting the mall itself.

Really enjoy el Pollo Loco. there tostada salads are really good.
Little tip to save money.
Buy a 8 peace dark meat chicken for $ 10 and 5 packs of flower tortilla for $ 1 you can make your own tacos with there salsa bar and feed 4.

Well, now we can make our own bowls for a variety of prices. It actually is a pretty good deal and can be healthy if you go with the right picks. There was at least five categories and at least four choices of stuff in each section of which you picked either one, two or three things to put in the bowl. Think I chose Chicken breast, cojita cheese, rice, beans, avocado and a mango salsa and a green sauce topping. It is just about 7 bucks without the drink and tortillas (extra $ 1.50). This location is pretty spiffy inside and looks different and better than some of the other well worn Loco’s around town. There really is almost too many choices now though with a double meat menu, bowls and a 500 calories menu. I guess more is better as long as it’s good. Mild salsa does have a jalapeño kick, be warned.

I’ve been to a number of El Pollo Loco locations and this one is about average. On the day I came is was clean, which is important, and not overly-​crowded even for lunch on a weekday.
For those who don’t know, the claim to fame of the El Pollo Loco chain is grilled chicken, marinated in citrus and cooked over an open grill. Although the breast can get a bit dry, this is a great way to prepare chicken. You end up with crispy tasty skin and moist meat.
One problem — sometimes a bird is undercooked. The wing in the one I got had a small uncooked area. It is hard to get the entire chicken cooked properly, and a lot depends on the skill of the one doing the grilling. That is going to vary from day to day and location to location.
The chicken may be 4 star, but the sides are disappointing bland and just not tasty, and about all that is left are the tortillas and sodas which are … well, they’re just tortillas and sodas like anyplace else.
I did notice a list of interesting desserts, including tres leches cake, but was too full to try it.

There’s no excuse for such bad quality of meat for such an expensive burrito. And beware because it has bones.