ED Marshall Jewelers – Tempe

I took in a diamond and gold bracelet to sell, which I paid over $ 2500 from Zales. I was offered $ 100. I declined the offer took the bracelet to a pawn shop which offered $ 335. So when ED Marshalls advertise they pay the highest prices it is a lie !!! I would never recommend anyone shop or sell to them, unless you enjoy being ripped off !

Great watches, jewelry is average, not even close to the Gauthier class. As for the ads on TV, they are liars. I went ion their purporting to sell a ring that was appraised at $ 19,500.00. I was offered $ 250.00 by some bearded guy. I also had a $ 7,500 Gauthier modern black pearl that they offered me $ 200 for LOL Their price per gram of gold is very low, the little shop just north of them offers much more per gram. They run the same ad weekly but its a come on!

Went in to sell a few small pieces of gold jewelry. They examined them quickly as ND thoroughly. I had a figure in mind that I wanted to receive. They offered me exactly that figure. I sold the gold and walked out with my check in just a few minutes. Cannot get better than that.

Terrible. Contrary to their ads, they don’t respect you or your jewelry.
I brought in a few rings to sell hoping that they would give me a competitive price. I was immediately told that my jewelry was crap and they estimated its value at a tenth of the price of other area jewelers I visited the same day.
The diamond was certified, however the salesman lied and told me that information on the certification cannot be found online. I told him that you could log into a website to see specifics and he argued saying that it could not be done since its insider information that competitors don’t want you to know. I asked him to provide me with the certification number and I immediately pulled it up online, showing him that all of the information was there. He said nothing and offered no apology.
If you are looking to buy or sell jewelry in Tempe, you are better off doing a deal on the street or at a pawn shop.

Waited for 20min. The sales person said he would be with me. An estimated wait time or a suggested appointment time would have been nice. I got an apology as I walked out. I can appreciate individualized customer service, but disregard for potential buyers or sellers shows bad form. I don’t mind waiting if I’m not being ignored.