E & J Appliance Service Company

I bought a new dryer from Samsung, only to realise that I didn’t have enough clearance in my laundry room for the standard back vent set up. I needed a side vent setup; I had asked around various sources who either were not able to do it, or were charging too much. E & J appliances were willing to do the job provided I purchased the side vent kit myself.
I purchased a Samsung side vent kit from Sears, and Rick came in for the installation. Owing to the small laundry room I have, Rick moved the dryer outside in my carport, installed the side vent, took apart the door to my laundry room so that the dryer could go back in, and then re-​installed the door. He didn’t charge extra for any of this — stuck with the original quote. He tested out the dryer venting, and also helped level out my washer, and zip tie the water drain pipe.
Please note that I did voluntarily assist with moving the dryer and putting the door back, but you don’t have to. I would definitely call them again.

Team at E&J were great. Our fridge went out and we tried seven other companies and the earliest they could see us was in a week. E & J came out the next day. Problem was diagnosed and part ordered. Back in two business days and all fixed! For both appointments our tech Tim arrived in the time promised and was super friendly and helpful. Would recommend if you need a repair

We had our oven stop working so I placed a service call with the company and they would send E & J Appliance Service Co out. Eric came out and took a look at my oven and the main electronic board was out so a new one had to be ordered which I was told it would take about another week. I was ok with that since I had mastered using the BBQ as my oven since mine was broken. Not even a full week later I received a call that the part was in and they would need to schedule a day and time to come back out. Eric came out the following Friday (from the first appt) and replaced the part. He was super friendly, and very quick at getting the part replaced and my oven working again! I would highly recommend E & J to anyone needing service for anything on the home.

E&J came to fix a dishwasher at my place. It remained broken thereafter and another repair company came out and fixed it today. E&J stayed for less than 20 minutes. They said they cleaned broken glass out of the machine, but E&J did not even run a load to make sure it was working. I expressed concerns about this but they left anyway — further stating that in the future to make the machine work I would need to do this weird 3 part process that included (ie) running the faucet for 3 minutes before each load. The other repairmen I hired actually took the time to fix the machine completely — future hassles avoided!

Excellent friendly service. Unilocal led me to contact E & J to schedule a time to fix my broken ice maker. Rick came to my door right on time and fixed the ice maker in about 20 minutes. He even took the time to show me how to fix it should it break again as it was a pretty easy repair. Highly recommend.

This company compelled me to write my very first Unilocal review due to how bad their services were. I contacted E & J to have them come out and look at my washing machine in one of my rental properties that had been having some issues. After they came to my property, they said it was a relatively easy fix and they were in and out quickly.
That evening I get a call from my tenants stating that they tried running the washing machine and it flooded the bathroom. After spending the entire night cleaning up the flooding and trying to minimize the damage done to my carpet in the adjoining rooms I called E & J to express my discontent with their service call. The person I talked to on the phone was curt and rude and didn’t listen to what I had to say and quickly told me that he would have the technician come back out to the property and they would reverse the previous service call charge.
A couple days pass by and I receive no word from the service tech (the return visit was scheduled for the next day). My experience up to this point has been so negative that I decide to simply cut my losses and by a new washing machine for my tenants.
To top everything off I then discovered a charge from E & J on my account for $ 138. Which seems like quite a hefty price tag for literally not doing anything.
So to recap: E & J seems to be a company that lacks in communication and a commitment to customer service, they do not take ownership of their work, and they erroneously charge you without providing any form of recourse for dissatisfied customers.
As a local small business owner I am always on the lookout for honest and quality companies to help me when issues arise and E & J fell woefully short of my expectations.

These guys walk the walk, not just talk the talk which is so rare nowadays. You’ve got a customer for life. Thanks!

Had E&J out again. This time for my refrigerator. The part failed and they came out again and made it right. I am so pleased with their service. They are the best. Thanks again!

Ernie came out the same day and not only fixed my washing machine correctly, he assured me, «You will never have that problem again!» Wow! I wish I could hear that from every repair man I have hired. He cleared all the codes, (left by a previous repair person), and replaced a broken wire, and stabilized the wire harness, (this machine was worked on twice recently and very expensively, yet I guess the guy is unaware that wire harnesses should be stabilized??). Now any vibration wouldn’t break any more wires. What I really like his he diagnosed the problem correctly, and efficiently, and proactively tried to ensure the problem would not happen again.
Highly recommended.
Thanks Ernie!

Called E and J to come out to check on a dishwasher my tenant said she wanted checked. The technician was on time, friendly and very professional. A real pleasure working with them — will definitely call E and J in the future. Would highly recommend using them!

On a Sunday we noticed our washer leaking a small amount of water on the floor. We left messages at 3 places on Unilocal and by 8 am Monday E&J had called back and scheduled a same day service! They are very reasonably priced and friendly. Our aerator was at a weird angle. Eric ran the washer 4 times and no leak. He was finished in an hour. Our washer is a double stack in a small closet so we really appreciate the level of service and no complaints about squeezing in. We will use them for all our appliance needs.

Fantastic service! Called to have the washer dryer combo checked out. It lasted 20 years at our winter condo. I called for service and had Brad out within 1 day. Brad did a thorough exam and gave me the info I needed to make an informed decision. Good people and good service. Thank you Brad :)

A great company! My dishwasher was flooding my kitchen and I immediately called Alan at E&J. They immediately were able to fit me that afternoon, and they immediately helped me to address the situation. I have very old piping in my townhouse, and the copper piping had been bent and cracked. E&J knew the history of my building, and knew exactly what needed to be done to ensure this didn’t happen again.
Very professional and very reasonably priced.
E&J gave me a great referral to an appliance vendor in their complex for future consideration, and to this date I have these great appliances that I paid a fraction for.
I highly recommend E&J Appliance Service.

Could not be more thrilled with E&J! My washer quit working and it made me very cranky! A friend referred me to E&J and man am I glad she did! I was scheduled for two days after I called which seemed very doable. Then, I was called bc there was a cancellation and they could come next day.
The window I was given was 8−11am. Received a call at 730 asking if they could come a few minutes early. Uhhh, YES! They fixed my washer in about twenty minutes. They were very polite, wore shoe covers, friendly, courteous and even liked my dogs (instant win in my book)! Ernie did the work and said he owned the company. Family owned and operated. Cannot say enough positive things about them. Thanks E&J!!!

It was our pleasure to have Johnny come to our home to repair our refrigerator. Johnny works for E&J Appliance Service, Tempe, AZ. (480) 345‑8884. He worked quickly and competently, knowing the location of every nut and screw he had to remove to access our cooling coils (inside & external both), to unclog our defrost drain tube. PROBLEM WAS: every time our fridge defrosted itself, we had a flood on the fridge floor (inside). Johnny explained everything as he did it. He showed me where the back panel access panel was so that I may clean the external coils at the rear/​bottom of our fridge/​freezer & unclog the lower tubes myself next time. Johnny insisted he vacuum the floor under the refrigerator before he wheeled it back in place when I said I was going to do it. I chose E&J from online reviews because E&J had the best said of them, especially telephone appointment lady Brenda’s helping a man fix his own appliance problem over the phone. Johnny was clean, well groomed, neatly dressed in a uniform with his name on it, and when I told him he didn’t have to put those socks on over his shoes before he came inside, he said it was required of him. I don’t think I’ve ever had a better individual come to my home to do work. He was here for an hour, and I was surprised at how reasonable his charge was.
PS Johnny had a very pleasant, cheerful personality.

I simply called to get some information to educate me in which course of action to take with my fridge. New or repair. They gave me all the quotes and suggestions I needed without high pressure sales or pride getting in the way!
If i need a repair company these guys will be the ones I call.
Thank you!

Expensive Service Company — Based on Unilocal review though to give a try. Nothing wrong with their service, but I felt they are expensive so will not recommend to others.
My Microwave stopped heating called this company and they charged 79 $ for visit, as the repair estimate was 465 $ we decided to buy new microwave and requested them to install in order to adjust the inspection price. But their policy doesn’t allow as it would be separate visit, so they gave me new quote 150 $. For me their service charge, repair cost and cost to install was expensive. Home Depot install microwave for 99 $.

Our oven’s temperature probe hasn’t been working properly. E&J was one of the service companies the manufacturer specified. Good Unilocal ratings, so I called for an appointment. They scheduled quickly. The tech came out and determined that the control board was dead. I wish I could say how the repair went, but the board is VERY expensive and so we decided not to fix it. Everything else works fine. Instead I bought a temp probe with transmitter. Cost about $ 60 and lets me know when meat is at the desired temperature. That’s ¹⁄₁₀^th the cost of the repair.
I did have to pay for the service call, which is fine. If I had done the repair they would have charged only for the repair, which is a good policy. I expect I will call them again for my future appliance service needs.

I can’t say enough about E & J Appliance Service. Ernie has been to my house for two separate issues and was easily able to diagnose the problems as well as tell me what things I might need to avoid further problems. Not only is Ernie the owner, but I feel that he is 100% honest and reliable. For one of my repairs, he needed to order a part and it only took a day for them to get it in and do the repair. No waiting a week like I have with other companies.
I always like to support good, local businesses and this is one I highly recommend you do. No big chain center, this is an ethical, homegrown company that cares about its customers. I feel the service is honest and fair and that is all I can ask for. I will use E & J again for all my future appliance repairs.

Had Brad stop by and look at my washer. He was very nice and helpful. Unfortunately my washer was beyond repair but I was very happy with Brad! I would recommend E & J!