Doubletree By Hilton

Got stuck here when American air cancelled a flight. Air conditioning barely worked so it was a brutally warm night. Seems like it is partly finished with paint on the trim and shows heads that don’t line up with the hole. Otherwise it had a good breakfast and was overall clean.

The hotel personnel strive to please. We stay here whenever in the area. Rooms are fine, with all amenities you probably need. What we appreciate is the personnel: Billie, the F&B mgr, is SOO helpful and goes the extra mile from storing items in the hotel kitchen fridge, to getting us tonic water late at night (leg cramps!); Lisa front dest, ultra– observant and gets any glitches quickly resolved (she takes care of business!): Jason is a delightful server– just an all-​around good stay!

That was classy. We were just sent cookies and chocolate covered strawberries for my birthday by the folks at Doubletree Tempe. They were tasty. We didn’t even take a photo.

By fate we ended up here for the week as many hotels were sold out.
Upon arrival I found the one level curb appeal odd, upon entering I found this hotel to be rather unique.
I cannot tell you how professional, friendly, and courteous the staff was, they definitely went above & beyond.
After checking in we went outside to our rooms… My boss was freaked out about this outdoor access but, it was all facing a beautiful courtyard that was landscaped to the nines.
Our rooms were totally updated, & clean, my top floor view overlooking the pool and courtyard was lush with greens and blue, I quickly forgot about the outdoor hallway access and so did my boss.
I loved that they would shuttle us anywhere within a 5 mile radius of the hotel, the shuttle drivers were so nice as well. (Just don’t believe them when they tell you Rositas is a great Mexican restaurant) we did and I got sick :(
I will definitely stay here again when I come back in a few weeks.

Hotel is nothing special and the AC is pretty loud but staff are terrific. I’ll particularly call out two of them: Paulina who remembered I liked grapefruit juice and was pleasantly attentive and lovely. And Faith went the extra couple of miles to make something right and was extremely helpful to our group.

The staff were very accommodating to my situation. Had an all day layover. I checked in at 8:30 am, slept in a clean nicely appointed quiet room, ate breakfast and swam in the heated pool. The shuttle took me to get my nails done. All around great day!

Stayed here after an American Airlines was delayed so missed my second flight so I was already irritated. I get to front desk I asked for 5:10AM shuttle to airport lady said «Yes, here’s a cookie.» Rooms are a bit out dated A/​C heater is very loud and when you wake up in morning your shuttle will not be there because they forgot to book it so you have to take a $ 20 taxi cab ride to airport. I would not stay here at all go check out a Marriot or staybridge they always do the right thing at all times.

I visited this hotel on an overnight layover in a flight and o was very pleased with the property and staff. Everybody that I spoke with was friendly and welcoming, while trying to make my stat as comfortable as possible. Kaylin the as especially helpful and went out of her way to make sure that I was taken care of. I commend the entire staff on their level of service and professionalism.
The property was very nice. The room was clean, the bathroom clean, everything worked properly, and the bed was very comfortable. Everything you could ask for. Definitely a great experience!

Just wanted to leave a quick review about my experience here last year for Easter Brunch since it’s right around the corner. Absolutely loved it for the price and they where able to accommodate my large group easily. Complimentary mimosas. Omelette station, carving station, peel n eat shrimp and a photo with the Easter Bunny where my highlights.

I stayed here for a conference last week, which also fell during spring training and spring break. Overall the hotel is very average (older, OK facilities, somewhat odd layout), but they have an AWESOME set of shuttle drivers who will take you anywhere you want to go within 5 miles. We definitely utilized that each night and to/​from the airport. The staff were really friendly and the conference food was above average. I wouldn’t come here on my own, but I’ve definitely been MANY worse places for events.

We had a large group at this hotel. Wonderful service, great rooms the staff was incredibly nice.
There is a full buffet breakfast every morning that comes up your room that was wonderful.
They drove us to the airport and back and saved us a ton of money. Plus they drove us to a couple places to run some errands.
I would highly recommend this place!!!

This is literally the worst hotel I’ve ever stayed at.
The managing is absolutely terrible.
The manager doesn’t know how to run this hotel.
We are all disappointed in our service.
I would never stay here again if I was paid to.
I would give it zero stars if I was able to.
If you’re looking for a hotel to stay at in Tempe, keep looking.

We are checked in. What a lovely surprise!
Staff is very friendly and accommodating at check in. Christina is great.
A historic hotel purchased by Hilton 3 yrs ago. SW design, a student of FLR. Copper everywhere, pottery and kachinas. Cozy in the bar. Bryan at the bar is very creative in concocting something special if you say «surprise me».
We have been to enough Hilton chain residences to know that this is a standard room. Clean and updated. SW accents.
We will definitely stay here again when we visit up north.

Great service. Got to stay here with a hotel voucher since our flight was delayed and we missed our connecting flight. Service was great, they got us checked in quickly (as it was late a night) and the room was great. We even got a complimentary breakfast :)

We stayed here on a voucher provided by U.S. Airways after our flight was delayed and we missed our connection at the Phoenix airport. The shuttle from the airport took less than 10 minutes to pick us up. Once we got to the hotel, check in was easy even though it was after 11pm. They provided toothbrushes and toothpaste as well as two of their signature cookies, and got us scheduled for our early wake-​up call and shuttle back to the airport. Our room was clean and the bed was comfortable. We were a little disappointed that room service didn’t run past 11:00, so we trekked down the road to Denny’s for a late night meal, but that’s okay. The pool area looked decent and we wished we could have stayed a little longer to check it out! Overall, a good hotel choice to be close to the Phoenix airport.

This hotel was a pretty convenient location when you need to be in Phoenix, Gilbert and Tempe all within the same weekend.
I booked it through Expedia so prices were fine. I requested an early arrival and when I got there they said nothing was available and to check back in an hour. My friend and I went and got lunch and an hour later when we checked back there still wasn’t anything available, so I asked if I could leave my phone number and if they could call us when a room was ready and they said sure but we can’t guarantee that we’ll call you because that «isn’t a priority». So we left (again), came back an hour later, nothing was available, so we waited in the lobby until our guaranteed booking time. I get that a lot is dependent on an early check-​in, but the staff was pretty unhelpful and aloof.
It’s pretty obvious that this site was not originally a Double Tree, but rather they took it over and didn’t really upgrade it much. There’s no overhead lighting in the rooms, only a few dim lamps. Hardly any outlets, so if you’re traveling with people and they each have one or two electronics, plan to charge in shifts. AC unit is incredibly loud but since it’s AZ you need to keep it on or you’ll roast.

I’ve been staying at this hotel since it’s previous inception as Fiesta Hotel. It’s a decent Doubletree. The rates are usually fair. The rooms are mostly remodeled and they are clean and pretty spacious. The air conditioner is super loud though. The hhonors rooms have water and sometimes a snack ready for you. As an hhonors member, you get free breakfast coupons and a drink coupon on arrival. The staff is friendly. There is a large pool that I have never had the chance to use. The grounds are nicely manicured with lots of different cacti and succulents. They have meeting rooms, an okay restaurant and bar, a massage/​spa area during the day, gym (also never used, but larger than most hotel gyms). The breakfast is pretty standard for a Hilton. The location is pretty convenient if you kick around Tempe or need to be close to the airport. They have a shuttle. There are a lot of places in Phoenix to stay, and I keep coming back here, so that says something.

Continues to go downhill. Every time I stay here my bill is wrong and takes days to fix. Room was beat up. Towel was dirty when I arrived. They would not let me speak to a manager

The most delicious Southwestern Eggs Benedict! Staff is great, service is great. Think I found my new home while in Phoenix!

Stayed here on a voucher provided by US Airways, we didnt have to wait at the airport shuttle pickup line very long, maybe like 10 minutes, driver was friendly and made sure people were going to the correct Double Tree location, he helped people with bags that needed it.
Check-​in was easy with the voucher, he was ready for the unload of people from the shuttle in our same situation, check-​in was late around 11pm or so and he was the only person working the front desk. Also asked us what time we needed the shuttle back to the airport and took a head count to accomodate enough room in the van. He was nice, friendly, quick and informative. Gave us 2 complimentary warm cookies as well. Nice touch!
The hotel looks like it would’ve been swinging in the 80’s!!! Palm trees, outside pool, conference rooms, the rooms were outside entrance type, looks like an apartment complex, inside of the room was ok, we were only sleeping there for the night and back to the airport the next morning so it did its job. AC unit is pretty loud so that woke me up a few times in the middle of the night. Sheets were clean, bathroom was standard and the shower was nice.
Airline or hotel provided us vouchers for free breakfast in the morning as well. Wait staff was very friendly, not too overly in my face in the morning as I only got about 5 hours of sleep. Quick to clear plates and cups as well. Be sure to tip them!
Back on the shuttle to the airport and we out!

Stayed here for the weekend in Tempe and we really enjoyed it. The hotel was really nice and clean. Everything in the room was updated. There was a heated pool and hot tub. They have a business center and exercise room. There was also a restaurant. My favorite part was the bed. It was very comfortable and soft. They greet you with a warm cookie!