Cowtown Boot Factory Outlet Stores

Just went to Cowtown boots off Scottsdale for the second time in two weeks, excellent customer service and the new store manager is excellent knows her stuff that’s for sure, def knows how to make customers feel at home, want to come back I believe her name is Chassel I saw another post on here slandering her and was baffled obviously that woman is on her monthly or is just threatened by another strong female! Keep up the great work and keep Chassel and ill stay a valued customer!!!

I was recently in Cowtown Boots on Scottsdale Road in Tempe where I have been a customer for years. This location now has a new Manager, Chassel Drigg’s and I am absolutely amazed at the wonderful changes to the store. It is now so clean and the change in the displays inside the store made my shopping experience one I shall repeat often.
The attention I received from the store Manager and her expert knowledge of all items in stock let me know I can count on this store and the quality of the merchandise.
A. Steere

I bought some new boots for my son for Christmas. There were never used, except for him to try them on Christmas morning (on carpet). They did not fit him, so I wanted to return them. I was told that they do not refund and that it’s a corporate policy. Interestingly enough this policy is written nowhere on the receipt beneath the heading, Return Policy. I’m going to reach out to corporate next. If I don’t get my money back then I’ll never shop here again.

Quite possibly thee worst customer service by Chassel the supposed store manager. Went in to purchase a pair of boots they had a scuff mark on them asked the assistant manager who was cashier if they could do a discount she said to let her speak to Chassel the store manager. Chassel came up and said that boot cream would fix the issue she looked and there was no match for it. She then rang us up and said she was going to the back to try to fix the boot with some cream they had.
My dad walks back there and sees them mixing boot creams and was like I don’t want them now that they have swatched all kinds of colors on them. Chassel responded with well there are no returns. My dad said you took my boots and made them worse and now you don’t want to do a return she got angry and responded all loud NO Returns.
My dad got upset and said so you mess with my boots and now this? So she got upset and told us to get the hell out of her store and said I’m
Kicking you out. Talk about poor professionalism immediately called corporate and stepped outside and spoke to Joe. She walked outside to the parking lot and told us she was kicking us out and calling the police while I was on the phone with Joe from corporate. He told me to please excuse him and he would take care of it I got off the phone and believe she was dealt with.
The level of in professionalism from this women is horrible and for a manager to deal with issues by kicking out people.

Great service, good prices. I love the smell of leather goods!

Ok, I walked into the stores and was surprised by the amount of boots they had in there. That is when the surprise ended and the disappointment started. Not one employee said anything to me. I always thought of it as courteous to. Say something, say welcome, hello, I will be with you in moment. So alone a went like owing for steal two work boots, found the at LAST! Thought I was going to have an easy time, but I do not think they go by shoe size there. It must be a new way of organizing shoes. Everything was just intermingled with other sizes. So if you wear a size 10, and you THINK you found the right boot with the size you think it is, guess again, it is probably a 12 W. Why do they not put them in order? What a crappy why to do this. Must have a bunch of lazy people that just through where there is an empty spot. I think next I need boots I will find somewhere else to go. I just don’t see going to a store that is in sure a disarray and poor customer service. Sorry Cowtown you struck out

Went here to buy boots for the rodeo. Let’s be clear. I listen to hip hop. I identify country music by songs with a guitar and/​or talking about beer. I know nothing about Cowboys other than the NFL team I despise and that they wear Wranglers. I’m going to the rodeo tomorrow because my bestie is making me, not because it’s my life dream.
I found this place on Unilocal,and went down to check it out. I arrived 15 minutes before closing, unintentionally (which I’m sure thrilled them but I definitely couldn’t tell — they were super nice).
So, I walk in in my Nike high tops — all hip hopped out, and say I need help. The young woman that helped me was awesome. She listened to exactly what I was looking for and found the best boots for me. She picked out a few styles that were best for my feet and what I was looking for. In the end, I had two options that I loved, a more traditional one and a better option for comfort (I went with comfort).
I didn’t spend a fortune, but got high quality stuff I was very happy with. They had a large selection of boots and some were very cool and unique. She was very helpful and explained all sort of things to me, like those hooks you use to pull boots on and that cool thing you use to take them off (both of which they sell there).
For someone totally ignorant to this style, who only bought this stuff to be respectful of this culture at the rodeo, I was really impressed that they didn’t judge me at all. Well, they judged me a little when I didn’t know who George Strait was (I googled him after), but we’re still nice about it. What’s so funny is that I’ve always been curious about country folk, kind of like they are zoo animals that are super cute and cool to observe, but I could tell they viewed me the same way. Kind of funny how that works, LOL.
Regardless, this city girl will be looking super cute at the rodeo thanks to them. If you need boots, go visit them!
P. S. I also read this was in the ghetto in a different review. UM, clearly that person has never been to the ghetto. I don’t see how, since half of the Phoenix area is ghetto, but as a North Scottsdaler there was nothing unsafe about this place or area.

Omg what a great place… We pulled up went to walk in an the lady (Buffy)unlocked the door she said we are closed but your more then welcome to come in and shop. wow what great costumer service, very helpful with everything. Now the best part is I found the boots I really wanted for $ 100 less here.(whoop whoop!)

I made a mistake coming here. I did not know it was in the hood? I walked in and the guy had a gun in a holster. Great, I feel much better now! The boot size signs went up to 9 ½ and where on paper cut-​out boots. I was on my own for size 13 until someone directed me to the back corner. Now I have no problem going into shit holes. But this place needed a hosing. I really didn’t want to touch anything it was that dirty. I made a bee line for the door and screeched out of the lot. OnStar tried bringing me back here and I punched the dash board!

Unilocal reviewers were right about this place. It’s huge!
This place is a warehouse of country western goodies. While in AZ, I tried to get myself a pair of cowboy boots. I found this place on Unilocal and decided to give it a try. I walked into the establishment and was greeted by a friendly cowboy /​staff member. I told him what I was looking for and he took me to the section.
There must have been 50 – 75 pairs of cowboy boots in my size. Prices ranged from $ 50 – 150 per pair. They have brands like Ariat, Justin, Cowtown, and many more!
I ended up not buying a pair of shoes because they did not have exactly what I was looking for. Although they had a lot of shoes, 80%+ were of the Cowtown Boot. I had hoped that they would have carried a bit more of a selection of name-​brand shoes, and not their own line.

Read the Unilocal reviews and got a recommendation to go there for some western boots. The selection is good. Lots of styles and sizes. Prices range from $ 65 to $ 400. As soon as I entered a boot salesperson asked if i need some help. I told him later after I browse around a it. Ultimately, I found a pair of Justin’s for $ 169. But there are three different cuts and three different widths with in my size range. I asked for help, The guy was not very helpful. After some self evaluation and deduction the fit of the boot has a lot to do with the size width and angle of your foot. I had five pairs of the same boot color but different sizes, widths and cut. I think I chose the right one.
The store has a big selection of hats and other western wear too. The belts were OK but lacked a selection in size. Lot’s of kids and ladies boots.

Arizona’s western heritage means that quite a few of us have a pair, or two, of cowboy boots in our closet and many tourists will choose to pick up a pair while visiting the state. Naturally, that means that there are many stores that will overcharge customers for a pair of cowboy boots. Luckily Cowtown Boots is not one of those stores. Cowtown carries an excellent selection of boots and western apparel at reasonable prices. It’s also the best place in town to get boots for your kids without having to take a loan from their college fund.
This Cowtown Boots is not the biggest store in town, and if you want an even bigger selection than drive over to the their store at I-​17 and Thunderbird, but if you’re in the Tempe/​Scottsdale area, this store has practically everything you need.
So if you’re in the mood to Cowboy Up, don’t be a city slicker, instead go where the cowboys go and get yourself a pair of new kicks!