Cookies From Home

The totally worst company service I have ever experienced! My business partner and I ordered over $ 1200.00 in cookies as holiday gifts for our clients as a thank you for their business. First the ordering process was frustrating– we would e-​mail them 4 questions — they would answer one then not return our calls when we would call. Then we gave them a message to put in each box with our names as a salutation, they sent ALL the cookies out WITH OUT OUR NAMES ON THEM!!! plus the cookies had the cook date of ¹⁰⁄₁₂. we found it weird that not one client called us to thank us for the cookies– well when we talked to a few client they said they received cookie but did not know who they came from. Then when we complained to customer service they said they would resend them with an apology letter from them and the correct message and our names on them– NO apology letter was included. Some people got the correct letter, some people got the wrong letter and some got both letters we had written. Some people never received the cookies, which they blamed on the post office. Some of the messages in the box were for the wrong people even tho we reviewed it with them several times. They missed several people on the list and when you would bring it to their attention, they made you feel as if it was not their fault– still 3 weeks after ordering the cookies we are still not satisfied. We will NEVER NEVER use this company again. We work had to have a good reputation and this fiasco makes us look bad when we were trying to give appreciation to clients. For the record we have Never posted a complaint on any other Unilocal item but felt people should know to beware of this company– their cookies are good but if you want to use them for gifts sent to people via them — don’t do it.

Completely disgusted by their lack of customer service. Our business signed up for a pre-​paid account to send cookies to our clients over the holidays. Our logos were messed up and their responses were slow. Even though I confirmed the order with several people several different times it was still sent out wrong.
We thought they would do the right thing and refund the remainder of the money in our business account (like they told us they would) but instead we received a curt email saying their accounting department did not «approve» the refund. They have not responded to an our emails since.
I am really repulsed by their attitude with us and with how quick they just shoved us under the rug hoping we’d go away. I would not recommend dealing with them on any level.

The location itself is cute. Way cute, it’s practically a gift shop, but with a tastier smell. They offer up some gluten free cookies, and such and I thought that was just fantastic. The cookies are just that cookies, they’re not some fantastic magical tasting cookies, but they’re not bad either. A typical cookie from Subway or any other place, but they do offer up some great tasting fudge.

Pretty good cookies… Verrrryyy worth the .65 pricing of the cookies. Am very surprised of the location, big and unexpected in such a large office building. The sugar cookie is delicious and so is is triple threat. Would recommend, but they should really move locations I feel.

Certainly not the best cookies in the world but they do have gluten free cookies which for some people may be worth stopping for. The cookies are fairly small but also priced small as well. Lots of coffee drinks to choose from but then again it isn’t as good as starbucks but also cheaper. Basically it is what it is, cheap cookies and coffee.

Bad name… these are not cookies from home. Cookies from home are much, much better. These were dry and flavorless, and nothing special.

I found Cookies from Home due to my Unilocaling friend Shakira’s check in!
I wanted to get some cookies to cheer up my new friend ;-)
Great customer service & free samples brought me back in.
Cookies so good it must be a sin!
My favorite the Cranberry orange & Omg the Pumpkin.
And now what a fan I am!
I’ll never again be a girl that’s thin.
Be wearing pajama jeans by year’s end
I’ll be the Unilocaling Dutchess by my next check in!
Loving Cookies from Home they’re my new best friend
and Shakira Shakira!

Open at 8 am and smells delicious inside! Great service and my cookies were nice and fresh; crispy on the edges but chewy in the center perfect. These cookies are worth the price about .55 each when you purchase 18 for $ 10 if you desire fresh bakery style cookies.

I have been coming here for over a year and absolutely love their cookies! They taste amazing and really are bites of heaven! The location is close to work and I find myself going here for cookies often. The ladies that work here are also very helpful! I love Cookies From Home!!!

After receiving a response from Cookies From Home, I was immediately impressed with their prompt reply and dedication to redeeming my previous experience. It took me a couple weeks but I decided to stop back in and give this place another try. I looked a mess and didn’t even have shoes on, but the young lady working was very friendly and welcomed us with a smile. I went all out and tried several of their cookies (peanut butter, chocolate peanut butter, and Menage a Trois) and two of their brownies (chocolate peanut butter and something with coconut), and… I was VERY satisfied!!! The cookies were phenomenal and the brownies were amazing! I am very happy that Corey reached out to me as I am now a fan.
Thank you Cookies From Home!

My Sisser and I came in the other day to give this place a chance to «redeem» themselves from a bad experience the last time my Sis went in. It was completely different for her this time, the customer service was warm, attentive, and nice. The cookies and brownies my Sis ordered were good. I like the chocolaty fudge one, and the coconut brownie was pretty yummy. I was a little different texture than I prefer in a brownie, and I am not a fan or cold brownies or cookies… but they tasted pretty dang good…

Delicious cookies. A friend brought them to me in Prescott, now I’m going to have to go all the way to phoenix to get my fix! So build one in Prescott already :)

Amazing cookies… especially the sugar! Wonderful customer service! I would go ba j again when I am in need if a sweet gift. Packaging is wonderful!

This cookie shop used to located in Downtown Tempe and back when I was young around 3^rd grade our teacher would take us on Field Trips, since my school was walking distant from Mill Ave, the class would go out and take a trip to Downtown. (Now and Days kids and schools arent even allowed to do that for security reasons) but anywho we would walk there and our teacher would get us each a cookie. The cookies are amazing like the shops name «cookies from home» they are fresh and all I can remember is yummy goodness in my belly. They later had moved their location down the street to University and Priest in a business plaza. Ive come here to puchase a few cookies when Im craving for sweets and Ive have bought a basket of cookies for a gift. But the prices can be a bit too much.

Great cookies. Freshly made and taste great!

These are small cookies that are overpriced. It should be 3 cookies for a buck, not one cookie for 65 cents and one premium cookie for 70 cents. Apparently, the good olé shortbread cookie is now an upscale cookie because it contains more butter (this was the explanation from counter girl). Shortbread was never premium, it was always lower class than the chip cookies. The three other cookies I sampled were Menage et Trios, Double Trouble and PB and F. All were edible, but the cookies were too small to support all the ingregients and didn’t cut the mustard. Place looks too corporate anyway with fancy mixing machines and people working in offices. Your selling cookies people, get dirty and spread the flour, just like I used to do growing up eating much better cookies from home.

Their gluten free cookies are quite yummy! It is hard to find good gluten free sweets. I am happy to have this bakery in the valley!

The cookie monster would also approve of this fine Phoenix establishment… and so do I. I love cookies. I should tattoo a big C to my hand for getting it caught in the cookie jar so many times, but can you blame me for my love? Cookies From Home caters to my love very well.
When working in that area, I first discovered Cookies From Home while driving back to work after lunch and craving something sweet. It’s been sugar heaven ever since. The store itself is adorable. Not only do they have cookies (obviously), but they also house great little gifts and knick nacks. But let’s get back to the cookies at hand. As you walk into the store, they offer you samples and when I say samples, I mean a full sized cookie. Thank you cookie queens!
The cookies are delicious. They are small enough that you don’t feel incredibly guilty consuming one and they melt in your mouth with each bite. I don’t know how they do it but the cookies are moist and hard all in the right places. They sell all different flavors of cookies. These really are an ideal gift. You can purchase a small box for a reasonable price or you can purchase enough to feed a whole army of sugar lovers.
Cookies From Home always top my list when searching for an eatable item in Phoenix and it also follows my goal to shop local! Now I’m just waiting for them to start offering a low cal cookie. A girl can dream right?
Oh and you can also order them online.

I am giving this place 4.2 stars because they now carry the delicious delectables that are Slade’s confections. Truth be told, I did not try any cookies, so I can’t dispute Sarah G’s review. I can say that the muffins, cupcakes, caramels, toffees, and tartlets that now line pastry case are are stellar.
The place is kitchy kichy and a little crowded with sparkly knick knacks, but the future of this business is to streamline that, add some tables (to go with the current free wifi), and make it less of a happen-​to-​fall-​in and more of a destination.
The customer service is fabulous. Always giving out free samples.
I’m not sure if Cookies from Home is under new management or if they are just taking the place in a different direction, but keep your eyes on this one.

It was one of those days, I saw COOKIES painted on the window and I slammed on the brakes to move over 3 lanes and skidded into the parking lot.
Inside was a cute little gift shop and cookie factory.
They have a variety of different cookie packages in tins and baskets for special occasions or customized corporate gifts. (see pics)
Lucky for me they also sold single cookies and had a small selection of coffees and other drinks.
I ordered 3, a chocolate chip, a peanut butter and a fudgie.
I was offered to try a sample as well, I chose the cinnamon rolled sugar cookie, I ate that while I waited for my order, and it was really really tasty! Thin and chewy crisp, I loved it.
After I got my bag of cookies I went to the car where any food addict would go to stuff face. BOO. These were not very good at all, I took one bite of each and tossed the bag, good thing it only cost me about $ 2 for 3 cookies. You can get better cookies anywhere else.
2 stars for a cute gift shop and a tasty sugar cookie