Chili’s

My friend and I eat out about 5 times a week, and we thought this was the loudest restaurant we have ever been in. One TV in the bar had the bass turned up really loud so that it’s thunder drove into the far booths where we sat, and with another TV’s sound on, plus the Tears For Fears on the speakers, it was an amazing bombasticity — -how do you even decide to have three audio sources going on at the same time and one of them with a subwoofer that plays TV ads along with the programming?! So… our server asked us three times about desert while we were still eating our main plates — –who on earth is trained to rush your guests like this?! The food? One item was quite good we thought, and another was mediocre at best. There is no reason to return here with all of the other options available…

No hostess, waited 3 mins at front, no seat yourself sign. Sat at bar, no bartender for 5 minutes then when arrived, took existing customers food orders, and took a paymet before even looked at me. Then calls me boss. I hate that
Food came, no napkins. Had to beg for anything other than barnap at bar.
Take your business to a local place, Casey moores, pedal haus,

This Chili’s is a great place, for perfect prices! Very comfortable atmosphere, of course we sat outside. Here For Spring training, and it isn’t always easy to find a place to eat, that doesn’t have a super long wait. Our waitress Gloria was super sweet and helpful! Thanks Chili’s for being my «go to place» when I’m out of town!

Slow slow slow. As the other reviews state, you are seated quickly and then wait. And wait. And wait. Someone from the management team should look at what is going on at this chilli’s.

whomp whomp. ordered chips & salsa and other appetizers to-​go over the phone for a game night I was hosting. I was told it would be ready in 15 minutes. So 20 minutes later, I came to pick it up and was told by a server that she would check on my food. she never came back to even tell me if the food was ready or not. I could see food in a to-​go bag on the counter that looked like it could be my food. I waited 10+ minutes and just left. they never called to follow up so obviously they don’t care too much.
The reason I’m giving two stars is because I have ordered to-​go on other occasions and gotten (slightly) better service.

I would go just for the taste of The best Molten Cake! and their chicken enchilada soup!

Our server was nice, but when you make three mistakes in one sitting apologies get old. A manager wasn’t sent neither was anything comped off our meals. Now, I know this isn’t fine dining, but even McDonald’s has better service. I own a business and this would not fly. Pablo, you only had 2 tables in your section. I could do that with my eyes closed. There is no reason for you to make 3 mistakes in one sitting. The food was extremely salty as well. Never again.

Good food and fast service, had a party of 13 and it was handled like there was 3. Food come out quick and no orders were messed up.

This used to be on the corner of Mill and University. They shut it down, and now they are on University just a little West of Mill.
Lots of parking here, it is a modern looking place and quite large inside.
Food was pretty good I have to say. Our service on both visits was great! Of course we had the same girl both times so maybe that is why.
The check out computers are on the table, attached. Which is a little different. But, after you figure it out, I guess it is all the new rage!
I got the steak both times, better than a lot of places for sure. Cooked as I ordered it.
Constant refills on the Ice Teas as well.
Reasonable prices, decent food, good service. What more can you ask.

I’ve always had great service at this location. The bar staff has always been very friendly and attentive.

Wow what happened to chilies service??? Came in at 2:00pm sat at the bar to a very unfriendly bartender. Tried to engage in conversation and she (cupcake) was not having it. When I ordered chips with our beer she gave the look like really??? How do servers with that kind of attitude make any money? It will be awhile before we return

We came here one hot evening for a quick dinner. We had the nicest young lady as our server. I think her name was Georgia, but I might be wrong on that. I should of written it down. She was so sweet and so attentive.
This is a newly built Chili’s. As they had torn the other one down now. That one had been there for about 26 years or more.
Anyway, it is bright and airy inside. Very clean and modern looking.
We were seated right away.
We did not wait long for our food at all. It was really Good!
I got the salad with shrimp and Fruit in it. It was fresh and very refreshing. I would certainly order that again. My dining companion got the Steak and Ribs. He said it was very good as well.
We would come back here for sure, and hope that we had the same lovely server.
The odd thing was, which is probably the wave of the future. Is that you pay at your table with this little machine that is attached to the table. You can play games on it while you are waiting for your food and other such nonsense.
But, Tempe is a College town. They cater to that crowd.
I am not complaining it is just different than what we are used to.
We would go back for sure though. Lots of Parking in the lot as well. Right on University on the North side of the road.

Came in for dinner around 10 pm on a weekday, restaurant was virtually empty except for a few patrons at the bar. I really liked how clean and bright it was inside, you don’t get that daylight feel at too many restaurants nowadays.
We got seated right away and ordered drinks and a guacamole and chips. My drink was forgotten until I reminded the server when the appetizer came. The guacamole had big chunks of brown avocado in it which tainted the taste of the whole dip. We brought it up to the server who got the manager involved to help recover the problem. He offered to make us a fresh guacamole or take it off the check, of which we took the latter since our food would be out shortly.
I ordered the sliders which were decently good; I enjoyed the bread that they were on. My boyfriend ordered the buffalo chicken ranch sandwich. He thought it was pretty bland and couldn’t really taste the ranch in it. For the quality and quantity of the ingredients on the sandwich, you would expect a lot more for $ 8.69.
The server tried his best to keep an eye on our table for the rest of the night but that couldn’t change how satisfied we were since we went for food, not just service.
Overall, the chilis in Mesa has served much better food and service and we will only be returning to that location even though the driving distance is a difference of 5 minutes to Tempe vs 10 minutes to Mesa.

I looked so forward to going to the newest chilis. I will not be going back in the next decade. Or edged appetizers and a meal, did not finish any of them. Fries that were the consistency of mashed potatoes and employees who didn’t care. To sum it up YUC

This location, I hope, is the only one that’s this bad. When we came in, we were seated quickly; though the welcoming atmosphere was missing and staff demeanor was not very friendly. Our server kept apologizing about us having to wait over an hour for our food, when the «busy night» didn’t happen till after we ordered. Even then, a few tables coming in after us, were served up to 15 minutes before us…
The previous incarnation of Chili’s around there (the old one at University and Mill) was terrific, never a complaint. Too bad I can’t say that for this one…
Now, this is more personal preference; though I preferred the old décor. The odd collectibles from around the country and different Chili cook-off’s. I’m not too keen on the «modern» look. It comes away from what many associate with Chili’s.

HORRIBLE CUSTOMER SERVICE. My coworkers and I had waited 15 – 20 at our table and even then we had to wave our hands to even catch the attention of a waitress to acknowledge our presence.
After eating chips for another 15mins our orders all came out at different times. Then our drinks ran dry and we’re not offered refills. So when we asked they never came.
It took 45 mins to get 1 small salad to our table after all this, by then we were almost all done eating. Gabrielle was NOT attentive and this has been one of the worst experiences I’ve ever had at a Chilis

Tried the new Chilis on University today, place was clean and looks great and the servers were friendly and smiled but I ordered a skillet queso as an appetizer and it was absolutely inedible, tasted like somebody dumped a whole shaker of salt in it. Told the server that it was horrible but got charged for it anyway.

For a huge restaurant chain, Chili’s has gone down hill. My biggest complaint was the food. The restaurant was basically empty, including our table (of only 2 people), there were only 3 tables occupied all of which only had 2 people. Our food took quite a while and the server apologized for the wait which would not have been a problem if it had been busy and the kitchen swamped, but it wasn’t. There was a lot of the staff members doing nothing because the place was so empty and they had nothing to do at 7 pm on a weekday.
Anyways, I had ordered the Avocado Bacon Chicken Sandwich which came cold, including the fries. I ate it anyways but it was not very flavorful. My boyfriend ordered salmon which he said was not that good, it was just «ok». I am not a seafood fan so I didn’t personally try it. To make it ironic, my boyfriend’s mashed potatoes came out blazing hot, but were bland. After notifying the waitress, she did nothing to amend the issues. However, she did apologize and was extremely polite. I could tell she had little serving experience; not her fault.
I would like to note the fact that the décor was pretty cool and it had a nice atmosphere.
Also, my boyfriend and I are FAR from critical people when it comes to our food. We enjoy pretty much everywhere and I hardly find myself disliking food. We enjoy everything from fast food to fine dining and rarely ever have anything to complain about.
I would give more stars for the décor and the super nice hostess who had a huge smile on her face when we walked in! Give her a raise!

My experience here the other day was nothing short of terrible. Me and a friend ordered burgers and nachos, to go. Which seemed simple enough but sadly wasn’t. The order took 45 minutes longer then they said it would. When we got home the two medium rare burgers were burnt to a crisp. One of the burgers was a different one then we ordered and the other was missing the fries that came with it. The nachos were stale and cold. I understand this place is new but i’ve never had an order this botched, even at fast food restaurants.

Service was horrible. Chips were way too salty. We waited an hour for our food and everything we ordered came out cold. The waitress never came to check on us. We were never asked if we wanted refills on our drinks. The waitress asked how our food was and I replied «cold» and she said «oh good» and walked away. It took 30 minutes for our dessert to come out. By far the worse service I’ve ever had. If I could rate them zero stars I would. But shout out to the hostess she was the only one that seemed to do her job right.