Cascade Windows

We purchased replacement windows through Paramount Windows in 2013 and 2014, and they were since bought by Cascade. They honored the lifetime warranty of their windows and replaced 3 that had failed, which we noticed a few months ago (extreme heat in the AZ summers). Cascade did exactly what they said they would do — they sent out a team to inspect all of the windows, then they told us it would be 2 – 3 weeks to get the 3 windows made. They called in 2 weeks, scheduled us for the following week, and completed the work in a timely and professional manner. Definitely recommend!

We recently moved into a new home. The home has windows from Paramount, which is now cascade. We decided to change out the window in our family room to a 9 foot high by 14 foot wide sliding glass door (s). The salesman came out and gave us a few options, we decided on the sliders that come together and open in the middle. We did not call other companies (but probably should have) — at the time had so many other items to order for the house. Cascade kept us update on the schedule. After our deposit, they sent someone to measure. Then their subcontractor, Rowley Construction, came and removed the existing window, built out the door frame and put up a temporary structure until the door came the next day. The next day Cascade came and put in the new door. They also patched up the stucco, moved electric, cleaned up. We had to call the security company back out to attach the contacts (cost about $ 100). The sales person had also suggested leaving the existing door out to the backyard, and that was an excellent suggestion. We really like our new door, have not had any issues. Cost approx. 9 grand, came with screens. At the same time they also added 2 windows to our garage, same deal — framed, put in windows, stucco’d. We had to paint after. These are aluminum framed, double pane with low e glass. The frames do feel a bit «lose»; not as solid as I have had on prior houses. But overall not bad.

Good salesman no high pressure very competitive on priced replaced five Windows and a sliding glass door spent under five grand installation went very well Windows seem to be working well cut down noise and reduced heat very well so far so good would recommend them

We replaced 6 windows in our family room/​kitchen this past spring. The windows are great, the installers came when they said they would as did the stucco repairmen. The stucco looks great so far — very well blended to match the existing stucco. The windows look nice and there was very little, if any touch up to do to the interior paint. I am looking forward to cooler weather so I can actually open my new windows and finally have a breeze in this part of my house. I would definitely recommend Paramount.

Our house was built in 1972, and still had the original single pane windows in 2013. The picture window developed a crack, so we decided it was time for new windows. We shopped around at three different companies, and Paramount had the best quote. Also, they are local (we like to buy local) and since the windows don’t have to be shipped from somewhere else, they contain more of the Argon gas. We bought 6 vinyl windows and they were installed with no problems. It’s been a year since we got them and I think they make our house look much nicer. Also, it helped cut down on the outside noise a bit, and our electric bill has dropped somewhat. The real test of the windows will be how they hold up over the years and while it has been too soon for me to say for sure, thus far we have been very happy with our purchase.

I’ve got a 54 year old house that had original windows when I bought it in 2013. I shopped around and found that paramount had a good deal, and offered a quality window option for a reasonable price.
I had all the windows and a sliding door replaced this spring, and I have been happy with them all.
I like that the windows are built with the Arizona climate in mind. And the windows are not shipped from another state before being installed.
I have not had any issues with my windows, so I have not had to experience their customer service. I hope that if I do, it is not as bad as everyone else says it is.

Not the best quality product and unreliable installers. Wish I had gone somewhere else.

the sliding glass windows they installed in my new custom home were of very poor quality. when we expressed our dissatisfaction they said the waves in our glass were normal for tempered glass. The windows in their showroom that we looked at were not wavy. Our glass looks almost like the glass from a funhouse!

Received a quote 9300 or so for 11 window ($ 500.00 per window or so) and 2 sliding doors ($ 1500 per door or so). Sales guy seemed legit, I even went to the warehouse to check out manufacturing, sounded great. I knew I was pay a little more than just buying at home depot and having a friend install. The reason I didn’t was because the «lifetime» warranty closed the deal. Pay a little more to have full warranty, make sense, right?
I decide to move forward on the doors only to test the company. Glad I did. Install was OK, was happy they were laying my new door frames on everything except a drop cloth. I was able to get over that. Handles are loose, locks are loose, molding not fitting perfect, they cut the vinyl to get the door to fit right. The rolling mechanism in one door makes a noise. Realizing I didn’t receive foot lock which I was told were a part of the deal. Made a call then 5+ more calls to the sales rep., 3 call to main office, still chasing them around to this day.
All this to receive… hold on folks… a «LIMITED» Lifetime Warranty, yep that’s right limited. That’s a big difference from Lifetime.
Thank god I didn’t give them 9k. Next time I’ll hire my buddy (GC) to get the job done. super frustrated, I researched, checked 5 companies out, and end up pick these guy, oh what a fool I am.

Talk about weird shopping experiences. I have been gathering information to replace my 30 year old sliding patio door. I found a one that looked like what I wanted at Lowes for $ 369. With the $ 399 for installation plus tax, I figured this door should run around $ 800. I saw a full page ad in the Sunday AZ Republic for Paramount Windows that indicated that they also sell patio doors. Since they are right down the street from me I thought I would take a look. Looking at their website was not helpful since no models of patio doors are displayed and no price range is stated.
The showroom is on the north side of the building (not intuitive at all since they a have a front facing door right on Southern Ave on the south side of the building). Once you enter their mini-​lobby, a receptionist inquires as to why you are there. When you tell them you would like to see the showroom for patio doors, they phone a sales person to come get you. You are led through the door to what looks like a large conference room and a single, mini version of a patio door is presented to you as their product. The sales person writes down an estimate on a piece of paper that includes the door and installation. I almost fell over when the estimate came back $ 1,075 plus taxes (about 35% higher than Lowes). This was a deal breaker, so I cannot speak to the issues of customer service or installation.
If Paramount Windows would like to save customers and themselves time and aggravation, show an image of your product and price ranges on your web site, don’t make using your showroom such a hassle, and benchmark competitors to see if your prices are even in the ballpark.