Broadway Quality Car Wash

I have never experienced such poor service in my life. After I got home from getting my car washed I stepped out to look over it again to find bugs and bird poop remaining on my grill, hood and top of my car. I called the car wash to see if I could come back and they could clean it again and the man on the phone said it wasn’t a problem and to bring it back. So I willingly took my car back expecting it to get washed again but when the owner look at my car he began scratching the bird poop off with his nail. I told him I would prefer if he didn’t scratch my car with his nails and just maybe wash it again with soap and water. He started to get really mad and say that the wash I got doesn’t get bird poop and the bug splatters off. I told him these are some of the main reasons people get their cars washed. He continued to argue with me and wouldn’t wash my car again so I asked for my money back which is when he proceeded to get extremely angry and yelled and pointed his fingers in my face telling me I don’t know what I’m talking about. I went to talk to his wife inside the lobby and she at first was calm then got angry once her husband started yelling once again. I explained to them that all I wanted was a clean car and if they would just wash it again I would happily be on my way since I just paid $ 19 with the tip. The owner accused me of trying to «just get a wash for free» yet told me he would charge me another $ 10 if I wanted to get the outside washed again. Basically a lose-​lose situation in my case. They blew my mind, I have never been humiliated like this in public with other customers around.

3^rd trip here — same experience each time. Be prepared to get hustled. Paid $ 160 to get car detailed and it was nothing more than a basic hand wash with carpets that were shampooed.

I will never, ever go here again. I don’t know if they are under new management, but when I went two times ago, there was a really nice man who seemed to be in charge and they did a great job on my truck (which I actually sold the next day). The next time, the interior vacuuming was sub par, so I figured I probably wouldn’t go back. However, I found myself there again today, as I will possibly be selling my car and thought it would be a good idea to get it cleaned. Everything looked fantastic — both the inside and outside were very well done. I drove off, happy as can be, then got home and went to get out of my car and discovered they had ripped off my door handle.
Yes, my entire inside door handle. Just gone.
Madder than a hornet’s nest, I drove back and spoke to the manager who spoke to everyone in turn. Finally, a guy came over to me and explained that he had not been told that my door does not open from the inside (which I had told the manager, as a piece inside the door panel is broken) and he was tugging on it and it just snapped off.
First of all, I can’t even imagine how hard he had to have been pulling at the handle to break it. Second of all, for him to not even tell me? Like what, I wasn’t going to notice that it was gone?
I called my mechanic to see how much it would be to have it replaced and the guy who did it said he would pay for it out of his own pocket. I told him no, that he should not have to pay for it, the company should have to pay for it. He insisted and said, «He [the owner] isn’t going to pay for anything.» He said he would be able to have it in a few weeks, but I told him to forget it, as I will hopefully no longer have this car as of Saturday.
So now we move to the third point. It’s ridiculous that an employee thinks he needs to pay for damage out of his own pocket because he feels as though the owner would not cover it. There was a lapse in communication that wasn’t his fault — the manager should have told everyone.
I will never, and I mean NEVER be going back to this place again.

No good at all, all the lazy workers and the manager looks like very helpful, but he just want you spend more money in this bad car wash, and the car wash takes forever.

Nice manager but my Audi was left with multiple water spots and streaks on the windows. Hope the guys pay more attention to detail next time!

My car was really dirty, they let me know my car was really dirty. If my car was clean, they why would I bring it. They searched through all of my stuff. Stole my AUX cord, batter charger. Left it really wet and now it smells. Horrible experience and high cost.

STAY AWAY… Worst service ever, bait andQ switch went on a Tuesday and hand a wax job done, who knew you could wax a car in five minutes. They say if I come back they would give me 10% off my next wash well they got me again, no 10% off and that 5 minute wax. I should had realized service would be bad for how slow they where. Stay away

For a hand wash place, I at least expect them to wash off the wax on my window they wrote on themselves. After waiting for ten minutes in an empty lobby trying to pay and then receiving my barely wiped down car, I will not be coming back.

These guys are the greatest! Mr. Lee, Mark and their team are miracle workers and have never let me down.
There are a lot of car washes around the Valley, most of them impersonal and like a factory assembly line. These guys remember your name, and always know how to solve practically any car exterior issue, big or small.
I have a 20 year old car that is pretty on the inside, but the desert had been pretty tough on the outside. Now she looks like a million bucks. Thanks to Broadway Car Wash!

Never disappoints! I have been coming here for roughly 8 years (since I moved nearby) and I cannot begin to praise what a wonderful job the detailers do here. I could swear my cars didn’t look this fabulous brand new! Can’t beat a hand car wash for only $ 14.99 either, that’s for sure. I have had a Mazda3 (previously owned), Pacifica, Benz and Mustang which they are always so careful and caring with all of them. Not to mention detail staff is friendly and hard-​working. Can’t say enough good things… Not sure why the ratings are low overall, because I would give them FIVE STARS ALL DAY!

First of all I want to say that I like this place because it’s a hand wash and they do a pretty good job. The place is convenient because it’s right by my house. The salesman is very friendly. I’m very picky when it comes to clean, and they sure know how to impress me. There’s a waiting area which is good with air conditioning.
I’ve been coming to this place for 2 years now and this has become my favorite car wash. If you’re looking for a good car wash, I highly recommend this place!

Worst service ever!!! This was my first time here and wanted to try their business. First off I paid $ 35 for a hand wash. I feel like that’s all I paid for, for them to literally just wash my car. They DID NOT wipe the inside of my car and to top it all off when I was bent over grabbing stuff in my back seat all the workers were behind me with one of them holding a phone I’m pretty sure they took a picture of my ass. I was only there for 10 minutes they did not do all I paid for and I made an account with Unilocal just so I can write them a review. I didn’t even get an air freshener I had to ask and when I did all they did was spray this thing on my carpet? What the heck! I’m usually very chill when it comes to things like this but like every customer I’d like to get what I paid for. DID NOT LIKE AT ALL. I’d give them 0 stars if I could.

There is only one pro about this place; which is that it is decently priced. However there are negatives that out way the positives. For one, when handing your car to the service men where they take your car to clean; they do clean your car, however there are still smudges and dirt on your car. Secondly, they mess with the inside of your car, such as changing the seats, and the stick shift fear (which I do not touch); which is very annoying because you want the car the way you are driving and everything inside the car is messed up of the way you left it. For me, that is a big deal when they treat your car like they own your car and they can do what they want.

Don’t go there. I paid 40 bucks for it but they dont even vacuum your car and clean your car well. You will waste your money

I’ve been coming here for over 20 years only because the location in convenient. The service has never been worse, very slow. Upon arriving, you are subjected to high pressure sales techniques to upgrade service. Then the cashier (I think the owner) never cracks a smile or says thank-​you. The other owner (maybe the husband of the cashier) treats the employees like slaves. The employees that actually do the washing are hardworking people, so I always tip heavily. Otherwise I will probably continue to come here because it is convenient and I haven’t found other good car wash options in Tempe.

Mr. Lee and Mark are a great team, very thorough and diligent in their work. After meeting with them for a few minutes, one can tell they take pride in their craft. 5 stars, tell your friends this is the best car wash in Tempe.

Slow service and way over priced. They didn’t even use air freshener either. I will not be returning. It’s unfortunate because the location is very convenient.

I’ve been coming here for about 6 months, and they’ve always done a pretty good job on my car. If its a slow day, they will spend quite a bit of time cleaning every nook and cranny of your car. This is the only reason I gave the place as many stars as I did.
The woman behind the counter (I believe she owns the place) is not friendly or helpful. The waiting area looks like it doubles as a storage unit for junk someone didn’t want to be thrown away, and the place could use a remodel and good cleaning.
Lately, they’ve hired some really pushy sales people who pester you to get every service possible. After you pay, they will continue to try and sell you services — its pretty irritating.

$ 13.00 for wash, vacuum, air freshener, interior & exterior windows and surfaces. Not a bad deal.
They are quick and professional. They weren’t spectacularly thorough, but for the price they were just what I needed.

Usually when you go to a car wash the attendants do a half assed job and leave your car covered in streaks and water spots. Since Broadway Quality Car Wash was purchased by the great family who owns Beverly Hills Hand Car Wash my experience has been one of quality. I highly recommend either of their locations if you are in need of a wash. Plus you’d be supporting a local family and business rather than a giant chain.