Bank of America

Every time I come here at the end of the month to pay rent they only have 2 tellers and a bunch of other «personal bankers» just standing around or taking their sweet time chatting with everyone. The parking is also awful.

Can’t say I’ve ever been to this bank and not waited in line for ten minutes, also can’t say that the staff is stellar

Worst experience ever. I’ve been to this branch multiple times the wait time is horrendous even when you are «next». They also never resolve any issues and continue to defend unjustified overdraft fees! Getting g a new account at a different bank. Enough bank of america BS and definitely enough of this branch!

I come to this bank every month to pay rent, and every month I am disappointed. The line is always out the door and moving extremely slow. You would think near the end of the day (after work) they would have more than one teller at the front assisting guests? Not to insult the tellers though, I am sure this is a problem with management, as the tellers always come off extremely nice and accommodating.

Even though this is not my bank, I go to Bank of America every month to deposit rent. Every time I walk in, the line is to the door and there are always two people, one I’m guessing is the manager, standing around looking over the line just walking back and forth. They never have more than three people working behind the counter which I think they clearly need more when the line is always out the door. The one positive this bank has is that the employees behind the counter have good customer service and always greet every customer with a smile and a positive tone. That is the reason for the second star.

Okay branch. No drive-​thru window, only drive-​thru ATM. Two ATM’s outside the branch side-​by-​side. Forever to do my deposits as the tellers are working very slowly. I think I’ll skip this branch from now on.

No drive thru. Huge downside considering it’s 100 degrees + in Arizona. service is great they’ll take the extra 2 seconds to recommend something like they are supposed to. Use common sense of course a bank will be busy when everybody is getting off work for the day

So… I have a last minute check that I need right now. My bank wants to put a hold on it, understandable, but I need the money now. So, I have to find a Bank of America. I walk to one nearby my school, they can’t do it. They suggest I go to this location. I high tail it over there. They close at 5:00, its 5:03. A very kind woman is locking the door as I rush up. The woman at the other branch had not mentioned that they close at 5:00. I slump over, defeated. Game over.
Then this angel looks at me, turns the key the other way, opens the door, and waves me in.
In shock I babble off my story, «Didn’t know you close at… really appreciate it… sorry for the hassle… omigod I love you…»
She calms me down and takes me to a teller, who was also kind. Cash in hand I left, crisis averted.
Bank of America, the employees at this location are saints. They saved my life, or at least my GPA as that money went towards desperately needed school books.
This branch is now on my Christmas card list.

Horrible parking. If you take the parallel spaces, look out for people backing out. If you take the regular space, look out for the parallel cars. The best place to park is on the south side of their lot, or just past the drive thru area.
I got a little ticked off today. I dont have a BofA checking account so I had to see a human to make a payment. The lines were long. Only one designated merchant teller with a lot of merchant activity, so the lines moved really slow.
Then the teller that took my payment saw that I was paying with a check from a Credit Union, so she looked up my other services and started to ask me questions about my CU checking account. She was trying to cross-​sell me. If you want to have your employees cross sell, at least train them to what kind of products you are trying to steer your clients off of. She could not comprehend that my CU pays me to use my checking account. 2.25% int on balances under 1,000 and rebates all atm fees up to $ 20. Nothing BofA would ever offer

Dumped Bank of America in 2009. This branch gave money out of my account to someone NOT on the account. They also tried to «upgrade» me from my Mastercard to an unwanted (and useless) American Express card. The last straw came in 2008 when they started listing our mortgage twice on our statement and each listing had a separate account number. The was when they needed a bail out from the government and the only thing we could figure out was that it made it look like they had twice the assets on their books. All of our accounts have now been moved to a credit union.
A final thought: I have always found the B of A logo insulting to the US flag (a deformed version of our flag) and am surprised that active military and veterans haven’t had a problem with this.