Azul Pool and Spa Services

Martin from Azul was at my home yesterday to service the pool filter/​skimmer. They have been my go to company for over eight years. They are courteous, professional and knowledgeable.

called out azul pools to resurfaced my pool deck. they stripped the surface to the cement slab made a mess to my pool water, the water had to be drained twice, the deck was chipping and they came out a second time worst job then the first, i found out later from another company they had watered down the paint, the manager who came to the house was worthless and after the second attempt couldnt be reached, a terrible company…

Absolutely horrible. I hired them to drain, re-​tile, acid-​wash and chemically restart my pool. I was told it would be done in two days. The pool was drained, and the tile guy demo’d the tile, took a week to come back with the pebble tech baking in the sun. When they did come back they finished the tile and starting to back-​fill the pool, not acid washing the extremely dirty grout ridden surface. Told they would be there the following week to chemically restart the pool… Thus making a two day project last two weeks Terrible. If you want to manage your own project give them a call. Worst customer service out of a general contractor I have ever had.

I hired Azul Pool Services to clean an indoor pool on June 6 2013. I then added another pool at my personal residence to the list. Azul came out and told me that my salt system had to be replaced. I have a 36,000 gallon pool. They sent me an estimate that was so overpriced that any logical person would not accept it. They wanted to install two 20,000 gallon salt systems and two power centers. On each of those four items, they charge $ 100 more than the parts actually cost, and then they added $ 375 for labor. The total was $ 2,454. I then called Shasta, and they installed the proper, 40,0000 gallon system, with labor, for $ 1,026. Same brand. Simple. Since I did not have them do the repair, they childishly terminated the service on both homes. I would not recommend this company to anyone. They are extremely dishonest. Avoid at all costs. Literally.