AT&T

Manager Jessica Smith and sales consultant Jocelyn! What a great duo.
I went into this location with multiple questions and also problems. I haven’t ever worked with more personable and knowledgeable individuals in a retail AT&T store period. All the great help was much appreciated.

Horrible service.

Their service always fast, talkative, always have a discount on service that match with your need, and I always went home as a happy customer :)

I stopped by several times at this store for buying my wife’s and sister’s phones. Given stars are all for one of workers there whose name is Jocelyn. I am a foreigner, and English is not my native language. Sometimes dealing with sellers is kind of difficult since there are too many details to think about. I would say Jocelyn is the best person to talk and ask about those details. Usually I use online shopping like Amazon not to make small mistakes which cause additional costs for next couple years like cell phone contracts, but this is different with her. I strongly recommend Jocelyn to anybody to purchase cell phones with AT&T.

I needed some new headphones and I know that I have a really good accessory discount at AT&T (not to mention I was getting anxiety from all the Christmas shoppers clogging up the walkways) so I decided to stop in and see what they had. I wasn’t greeted when I walked in and it probably took about 3 minutes before someone checked on me to see if I needed help. I know I look young, but I don’t look like some punk 15 year old who isn’t going to buy anything.
I asked about the different kinds of headphones they had and the girl went to go look in a cabinet. I picked the one I wanted and she took it to the counter to ring it up. I told her I have an accessory discount so she pulled up my account and said she had to look up the percentage. I wouldn’t think that would take too long but it was taking so long my friend at one point jokingly asked if I was signing a new contract.
When I was finally paid up the girl did walk around the counter to hand me my bag but I don’t think she smiled once while she was helping me and she seemed to be somewhere between bored and un-​caring. I will be not be returning to this location if I can avoid it.