Apria Healthcare Group

I purchased a C-​Pap machine. Over several years Apria received auto-​payments from my checking account. When I noticed the unusual activity I called Apria to straighten it out. It took me three calls and two hours, mostly on hold, to have a representative agree that it was a mistake. She explained the two charges would be reversed. One of them was. The other was not. I have spent hours, mostly on hold, trying to rectify their mistake. Finally, after months of waiting, I disputed the charge with my credit card company. Apria charged me again. I haven’t been able to get anyone from the Company to explain what the charge is for! I have communicated in writing and on the phone trying to resolve the issue. The local office where I purchase my supplies has no access to the billing and basically refuse to get involved. NOW they have a Collection Agency harassing me. This is in addition to robotic phone calls from Apria demanding payment no less than twice a week.
DO NOT GIVE APRIA PERMISSION TO CHARGE YOUR ACCOUNT.
YOU WILL REGRET IT!!!

They told me that my copay for a large oxygen tank was 82 cents («You have great insurance»). Then when I returned it, they billed me almost $ 500.00. Since I couldn’t prove what had happened I had to pay.
I WILL NEVER DO BUSINESS WITH THESE CORPORATE HEALTHCARE RIP-​OFF ARTISTS AGAIN. This is the sort of treatment that you expect from a low-​budget used car dealer.

Wish I could give –1 star .the customer service is worse then wal-​marts teenagers who always say not my dept. My Dr. and I have been trying to get set up with diabetic supplies all week. Everyone I talk to transferred me around. sounded asleep or stoned. once even put on hold for ten mins then transferred to a voicemail. no returned call. Don’t use them if you need medical supplies to stay alive.

Customer service is dreadful. Don’t expect return calls as they don’t happen. One star is exceeding the quality of service received. This review is for the Scottsdale office